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“Great service - heritage hotel” 4 of 5 stars
Review of WelcomHeritage Kasmanda Palace

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WelcomHeritage Kasmanda Palace
3.0 of 5 Hotel   |   The Mall Road, Library, Mussoorie 248179, India   |  
Hotel amenities
Ranked #6 of 63 hotels in Mussoorie
sydney
Top Contributor
70 reviews 70 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
64 helpful votes 64 helpful votes
“Great service - heritage hotel”
4 of 5 stars Reviewed November 28, 2012

We spent 2 nights here during November which is the low season. The best things about the hotel for us were:
1. Staff were extraordinarily friendly and helpful - from the restaurant, to room service, to front dest.
2. The location is very peaceful it being high above the Mall.
3. Beautiful gardens where you can take morning/afternoon tea and lunch.
4. We ate in the restaurant on both nights and the food was very good.
5. Beautiful hotel and very well maintained given that it is so old.

Some things that we did not like so much were:
1. There was only 1 heater in the restaurant and it was so cold we had to eat with our coats and scarves on - even though we were at the table next to the heater!
2. We expected a nice indoor sitting/reading area but there was none, so unless the weather is good you have to use the bedroom.
3. No WiFi and no internet available to guests - this was a real negative for us (especially given the cost of the rooms).
4. The room rate did not include breakfast - this was a first for us in India, and we have been travelling for 5 weeks to date.

Room Tip: There is a new wing with 6 rooms, and an original section. We were advised to take a room in the new...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, November 29, 2012
Dear Guest

Thank you for your warm and appreciative review about Kasmanda Palace Hotel. We would also like to thank you in particular for pointing out areas where we lack or need improvements. It is only via positive criticisms that we can further improve ourselves and meet guest expectations and we really appreciate your comments.

We are delighted to know that you enjoyed your time here with us and the peaceful surroundings and gardens that we have for guest to enjoy. It is indeed a very unique quality to be so far away from the hustle and bustle of city life and Kasmanda Palace is the ideal location for a tranquil getaway, yet so close to town. Our staff always tries their best to ensure that our guest’s needs are taken care of and thank you for the praise and compliments you have given them. Your compliments have been conveyed to the hotel team.

You will be pleased to learn that a lounge and activity room is being added to cater to the requirements of our guests by March next year. We are also trying to offer Wi Fi in the lounge area for guests. Unfortunately our packages and rates our determined by our marketing partner, however we are trying to now have breakfast included in the room tariff. My personal apologies for the heating not being proper in the restaurant. We will get the heater switched on from early evening from now on so that the restaurant will heat up by the time guests come to dine in the restaurant.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon!

Warm Regards,

Dinkar Singh
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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127 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Dehradun, India
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 21, 2012

Kasmanda palace is a heritage building built in 1836 ! A summer palace of kings of Kasmanda and presently managed by welcome group as a heritage hotels. Well maintained rooms , an outstanding garden with a open deck to view the Doon valley and sunset behind the mountain.Service is good and staffs were friendly. It was teh Diwali day and we celebrated on the open lawn of the hotel. One can feel a different mussoorie in this hotel away from the ever buzzing mall road ! Wonderful experience ! One can play badminton on a wel maintained court !will love to visit again !

Room Tip: 1st floor rooms are costly but have a wonderful view of doon valley !
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, November 22, 2012
Dear Guest

Thank you for your warm and appreciative review about the Kasmanda Palace Hotel.

We are delighted to know that you enjoyed your time here with us and left feeling relaxed and rejuvenated! It is indeed a very unique quality to be so far away from the hustle and bustle of city life and Kasmanda Palace is the ideal location for a tranquil getaway, yet so close to town. Our staff always do their best to ensure that our guest’s needs are taken care of and thank you for the praise and compliments you have given them. Your compliments have been conveyed to the hotel team.

You will be pleased to learn that a lounge and activity room is being added to cater to the requirements of our guests.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon !

Warm Regards,

Dinkar Singh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shillong, India
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 4, 2012

i was staying in dehradun went to musoorie for a day trip. Walking in mall street got attracted by the signage mentioning its heritage status. The walk from road to property was tiring. but all was forgotten once we stepped inside the main building. The staff were very courteous, friendly and helpful. we had hot drinks and snacks. the food was very good and the staff were also very good. the food was little late but it is understood being the odd hour of the day for food and it is also not located on the main road and have few walk-in for food . we took a walk around the property. the person on reception was very co-operative, we had a look at the rooms. they looked well maintained . On the whole loved the property. will definitely stay in it if I ever stay in musoorie for a night. not for the person who don't love heritage because at times it is not very comfortable.( example:the beds might make sound but you have to be understand that if it is old bed. )

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, November 5, 2012
Dear Guest

We are delighted to know that you enjoyed your time spent having drinks and snacks. We hope you left us feeling relaxed and rejuvenated! We at Kasmanda Palace try our level best to ensure that all our guest’s needs are taken care of and thank you for the praise and compliments you have given our entire team.

I can assure you that even though we are a heritage property, you will have a very comfortable stay as we have tried to maintain the heritage style but at the same time have modern facilities. For example all our mattresses are spring mattresses, and I am sure our bed although old will not make a sound or creek.

You will be pleased to learn that a lounge and activity room is being added soon.

We look forward to your stay with us on your next visit to Mussoorie. It would indeed be a pleasure to welcome you at Kasmanda Palace Mussoorie!

Dinkar Singh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ludhiana, India
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 30, 2012

We only came to Kasamanda Palace by chance but were very pleased we did. From telephoning to check rates and availability to our stay the team were courteous and helpful. The hotel is really well located in the middle of Mussoorie and the steep climb is no barriers as the hotel car is there to whizz you up and down whenever you need. We enjoyed the relaxed attitude of the hotel to breakfast, where you can choose where to take it - room, garden, terrace. It's a super pretty hotel, with nice rooms. Remember it's a genuine heritage place, not a modern one, and it's lovely. Gorgeous views from the rooms at sunrise.

Room Tip: Not too much price difference between base and top category so go as high as you can for a huge room...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, October 31, 2012
Dear Guest

Thank you for your warm and appreciative review about the Kasmanda Palace Hotel.

We are delighted to know that you enjoyed your time here with us and left feeling relaxed! It is indeed a very unique quality to be so far away from the hustle and bustle of city life and Kasmanda Palace is the ideal location for a tranquil getaway, yet so close to town. Our staff always tries their best to ensure that our guest’s needs are taken care of and thank you for the praise and compliments you have given them. Your compliments have been conveyed to the hotel team.

You will be pleased to learn that a lounge and activity room is being added to cater to the requirements of our guests.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon!

Warm Regards,

Dinkar Singh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 12, 2012

THis place made our stay in mussoorie a much memorable one. The experience was so good that we just didn't want to go out and explore the city- but enjoy d ambience of d palace.
Friendly staff, excellent food and the much friendly atmosphere is worth mentioning

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, October 14, 2012
Dear Guest

Thank you for your warm and appreciative review about the Kasmanda Palace Hotel.

We are delighted to know that you thoroughly enjoyed your stay and time with us. Your compliments about the service and the food have been conveyed to the hotel team.

You will be pleased to learn that a lounge and activity room is being added to cater to the requirements of our guests. We are also in the process of further upgrading our property by this coming summer.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon !

Warm Regards,

Dinkar Singh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new delhi
2 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 3, 2012

We stayed at Kasmanda between 29 -Sept- 02nd Oct, in the Royal Rooms. It was one of the finest trips we have experienced as a group.

The rooms were elegant and spacious. The foyer and the lobby was excellently managed; good soothing music to the ears and freshness of the garden all around. It was simply mesmirising experience & beautiful settings. One of the major highlight of our stay off, was the brilliant food that the chef provided in all the buffet meals. The staff was also well mannered and courteous.

I will comeback to Kasmanda again when I am in Mussoorie and I strongly recommend the same to everyone who is looking forward to a nice and pleasurable holidat

Room Tip: Go for the royal rooms on the first floor. They offer breathtaking view of the place
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, October 4, 2012
Dear Guest

Thank you for your warm and appreciative review about the Kasmanda Palace Hotel.

We are delighted to know that you enjoyed your time here with us and left feeling relaxed and rejuvenated! It is indeed a very unique quality to be so far away from the hustle and bustle of city life and Kasmanda Palace is the ideal location for a tranquil getaway, yet so close to town. Our staff always do their best to ensure that our guest’s needs are taken care of and thank you for the praise and compliments you have given them. Your compliments about the service and the food have been conveyed to the hotel team.

You will be pleased to learn that a lounge and activity room is being added to cater to the requirements of our guests.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon !

Warm Regards,

Dinkar Singh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Top Contributor
122 reviews 122 reviews
38 hotel reviews
Reviews in 50 cities Reviews in 50 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 27, 2012

We had lunch at Kasmanda Palace recently. It was a misty, cloudy day with clouds coming in from the Doon Valley. Very pleasant experience with nicely chilled beer. The garden was redolent with smells of Nargis and Magnolia and there was a magical feel to the afternoon. The food was good too. Onion soup, fried fish and some Indian curry.

A great place for a relaxed lunch on a summer day.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, September 28, 2012
Dear Guest

We are delighted to know that you enjoyed your time and lunch at Kasmanda Palace. Thank you for appreciating our flowers and we are happy to know that your experience at Kasmanda Palace, although very short, left you feeling relaxed and rejuvenated! I

We hope you have plans to revisit Mussoorie again and this time you would choose to stay with us at Kasmanda Palace and give us the opportunity to make your stay a very comfortable and memorable one !

Dinkar Singh
Owner
Kasmanda@vsnl.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about WelcomHeritage Kasmanda Palace

Address: The Mall Road, Library, Mussoorie 248179, India
Location: India > Uttarakhand > Mussoorie
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Mussoorie
#6 Family Hotel in Mussoorie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — WelcomHeritage Kasmanda Palace 3*
Official Description (provided by the hotel):
A truly Heritage Property & Hidden Jewel of Mussoorie. The present Kasmanda Palace Hotel has been through many Avatars since it was constructed around 1836.Originally built as part of the Christ Church around 1836 it has been a Sanitarium for the British soldiers during the Crimean War (1853 – 1856), A school, known as "The Modern School" (1896 – 1910), the Summer Residence of the Royal Family of Kasmanda and finally it was converted into a Heritage Hotel (1992 - ). Kasmanda Palace is a perfect place to stay and spend quality time with loved ones while enjoying the beautiful outdoors which the hotel has to offer, terraced gardens, exotic trees & plants and the great Doon Valley views. Kasmanda Palace is ideally located in the center of the town, yet away from the noise of the Mall Road. If it gets too quite for you then the busy Mall Road is just a 2 minute walk away or take the hotel courtesy car. ... more   less 
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Also Known As:
Welcomheritage Kasmanda Palace Hotel Mussoorie
Welcomheritage Kasmanda Palace Mussoorie

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