During the peek of the summer season,i.e in the month of June, we went to relax ourselves but our trip turned out to be utterly disappointing due to the Hotel Country Inn and Suites that we had chosen to stay . Except for a courteous and co-operative staff and a regular on-demand shuttle service from the hotel to the mall, the hotel was a disaster.The facade shown on the website is misleading.The means of trick photography are adopted to mislead the viewers and put an imposing impression at the same time !The so-called 4-star hotel offered a treatment worse than a 2-star.It is a small hotel which is depicted as a grand one.The hotel is a big Fiasco and you may be shocked to know that it is max. 50*100 feet only and perhaps, the only hotel which has one row of rooms only on each floor ! There were no gym or health clubs or even a bar,as claimed in the brochure.Though the quality of food is just average,it is exorbitantly priced. Can you believe, One chapati in the mediocre restaurant of this hotel costs Rs.80 ! Shockingly,the rooms were not air-conditioned,we had to make-do with fans only . The hotel does not have any lawn and it seems that there is some illegal construction going on, on different floors . Kids' corner is simply disgusting ! It's surprising how a brand like Country Inn and Suites adopted this 2nd rate property !?! So, Just Avoid This Hotel, If you Want To Avoid Disappointment !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!
We have received your feedback in the review that you have written about us on TripAdvisor. We assure you that any feedback from our guests is taken in utmost seriousness and is dealt with on a high priority. After preliminary investigation and checking our records for the months of May June & July but were unable to find your details.
We would like to mention here that the Country Inn & Suites by Carlson, Mussoorie is a charming yet contemporary property with 49 rooms and suites and an array of exceptional amenities and services designed to ensure a pleasant stay like a Business Centre, a travel desk, Mosaic restaurant, conference space and complimentary Wi-Fi.
We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.