We have selected this hotel as being part of the Club Carlson group, but we had a little tough time to reach over due to road was blocked for the maintenance, Lift was not working and we have to park our car almost 200 mtr away. The staff was kind enough to carry our luggage to-and-fro. Room was good, clean & room amenities were impressive. But room was pretty small. Many people were not there due to off-season, so we got good care from the staff. Food was good but breakfast was not great, we expect better things when it is associated with Club Carlson.
Select the Deluxe room,
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!
Thank you for the compliments about Country Inn & Suites by Carlson, Mussoorie that you have shared on TripAdvisor. We have a courteous, helping and efficient staff, amenities, facilities and services of international standards, well maintained, clean rooms and scrumptious food. These aspects of the hotel have been a matter of pride with us and we are delighted to know of your admiration of the same.
Our guests’ feedback however critical or trivial is of paramount importance to us and we assure you that we take it in utmost seriousness. Once the feedback has been conveyed to the concerned department, the necessary corrective measures are immediately taken. We regret the disappointment that you may have faced due to the blocked road, lift being under maintenance and the breakfast buffet. The roads are under maintenance in entire Mussoorie and we have put our formal request for speedy completion of the road leading to the hotel and the lift was closed due to routine maintenance. We have passed on your comment regarding the breakfast buffet and they will make sure that necessary action would be taken to increase the level of satisfaction for our guests.
We await your prompt return to us to stay and enjoy picturesque Mussoorie. Each vacation amounts to some precious memories to be cherished forever and we assure you that you would experience the same and more.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.