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“Excellent Stay ... Go 4 it!!!” 5 of 5 stars
Review of Hotel Emerald Heights

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Hotel Emerald Heights
3.0 of 5 Small Hotel   |   Camels Back Road | Near Picture Palace, Mussoorie 248179, India   |  
Hotel amenities
Ranked #10 of 74 Mussoorie B&B and Inns
Certificate of Excellence 2014
Noida, India
1 review
“Excellent Stay ... Go 4 it!!!”
5 of 5 stars Reviewed September 2, 2012

Our trip was quite short (2N3D in may 2012). We did'nt expect that we were going to have such wonderful stay.
The room given to us gave us a very beautiful scenic view of Mussoorie. The food was tasty and palatable. The staff was very courteous and hostile. They attended our every call with much hospitality.The Room especially was very spacious. Was quite neat. Due to some reason we had to reach Mussoorie time before our check in time. We were very obliged when the Hotel management attended our report and gave us accommodation immediately i.e 4 hours prior the check in time with no objections or additional charges. The beds & bathrooms were well maintained. Also we had a little delay in checking out and still the staff co-operated with us. The lady (Owner of Emerald Heights) with whom we communicated guided us really well with our stay. We are very much thankful to her for making this trip memorable. We dont remember her name but thanks to 'Mussoorie Mummy'

Shanthi & Srujan

Room Tip: first or second floor with mountain view
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
    27
    21
    5
    3
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
New Delhi, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 15, 2012

Guys i am going to mussoorie since childhood, this a little gem of a hotel which would go well with every pocket!!!
Positives
1) Very clean and spacious rooms with balcony with each room.
2) each Balcony provides a beautiful view- wherein you could just sit and pass the whole day enjoying the peaceful view of clouds passing by.
3) At a walking distance from the famous mall road
4) Cottages and rooms both are very good to stay- i would recomend spend little more stay in a cottage. howevey rooms are equaly good
5) Food is very much like home- dats again the good part
6) staff is very helpfull and pleasent

cons- hardly any !!!!
I have stayed here with family and freinds both and enjoyed each time. Your search must end here and i sure this hotel will searve you good in all means !!!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geetnain, Owner at Hotel Emerald Heights, responded to this review, August 17, 2012
Thanks Sarin for your review. This makes us work harder to improve & serve every one better. Hope you visit us in off season also as the view becomes better with the snow clad mountains being visible in winters.

Warm Regards
Geetikaa
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new delhi,india
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2012

I stayed at Hotelemerald heights as referred to me by my friends. It was awesome journey last week end and glad to know that they have ample parking space for my SUV.

2 minutes walk to the centre of mall road you can enjoy the market with domino pizza kwality restaurant coffee cafe day etc.

The best part is they have balconies and all rooms have a view of the himalayan range.
Seems like newly renovated ,Although it was raining bad you feel like a new property ,clean and hygienic.All rooms have new bathrooms and quality beds to relax.,my wife was happy about the delicious food they serve.

They have international ambience ,special thanks to the very friendly staff and manger MR. Mahadev,He brought medicines for my wife.

The Owner ,Naina herself is a spiritual and life experienced lady who personally asked for our comfort in the hotel.I believe it was an awesome experience of hospitality ,people should learn from Hotelemerald heights.
Would recommend this hotel for their budget and stay.

Room Tip: always ask for the room view, bathroom size and parking!
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geetnain, Director of Sales at Hotel Emerald Heights, responded to this review, August 12, 2012
Thank you for your kind review of the Hotel, we work hard to keep our guests happy. Do come back again
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Nuremberg, Germany
Top Contributor
83 reviews 83 reviews
47 hotel reviews
Reviews in 50 cities Reviews in 50 cities
104 helpful votes 104 helpful votes
1 of 5 stars Reviewed July 21, 2012

We stayed at this hotel. We found that this hotel was just opposite to what Trip Advisor reviews
suggested - dirty, uncomfortable with bad staff, unethical practices etc. I don’t know how they have succeeded in managing good reviews at Trip Advisor.

The front desk was cooperative at the time of check in. However at the time of check out, they were very uncooperative and ethical. The taxis cannot go to this hotel. We have to leave our taxi about 2 kilometers before and they sent us their car when we arrived. However at the time of check out, when we had to catch our taxi, they told us they would be unable to drop us at the point where we would meet our taxi. They gave one flimsy reason after the other but they all were unconvincing. We had to hire a coolie and walk 2 kilometers on our feet to catch our taxi. They were dropping other guests to enable them catch their taxis. Perhaps they singled us out because we had negotiated with them and they offered us a little discount.

Rooms were dirty and very badly stinking. The quilts were so badly smelling that it was impossible to use them. They gave us wet towels and tried to convince us that in Mussoorie being hill station they were unable dry out towels etc.

The bathrooms were in very horrible condition, not even suitable for use by an animal. Since we had paid advance, we had no option but to spend one night there somehow.

The booking was inclusive of breakfast. We were expecting breakfast buffet but they gave us a menu. We ordered our breakfast. They were so unethical that they considered cheapest items as part of room charges and charged us for all the costly items that we ordered over the breakfast. The quality of breakfast was horrible. Overall it was the worst experience that we got. We will never ever return to this hotel or recommend anyone to go for them.

Room Tip: Never go to this hotel at any cost.
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Stayed July 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geetnain, Director of Sales at Hotel Emerald Heights, responded to this review, July 25, 2012
The group of young men who stayed at the hotel did not want to pay extra for the use of the Banquet hall so they got very rude with the management and said they will fix us on the review of the hotel.
We take pride in our property and try our level best to do all the guests want but sometimes we do run into difficult guest.
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New Delhi, National Capital Territory of Delhi, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2012

I have stayed twice in this hotel with my family and we loved the hotel. The view from the hotel room is excellent, hotel staff is very cordial and food is nice. Its a very economical hotel and i have to mention that the owner of this place is a great host and a very understanding person.
We enjoyed our stay here and would highly recommend it.

Ranvijay Singh

Room Tip: Choose a room with a view.
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geetnain, Owner at Hotel Emerald Heights, responded to this review, June 14, 2012
Thanks Ranvijay for your wonderful comments.It motivates all of us to do better.Hope we see you again.
Regards
Naina
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Delhi
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 5, 2012

An well average hotel located at clam and quite camel back road. Well approcable distance from mall road. Hotel is under renovation, so feeling bit uneasy. Best is the, hill range view from the room, little away from mall road. Room and Food quality is good.

At morning No-Power so water. During power cut, only a single light can be illuminated through inverter backup. Telephone line goes dead along with the Power cut. So you have to personally go to reception for any requirement during that time. Also keep a bucket water always ready for emergencies.

Room Tip: Keep a bucket of water always for emergency.
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geetnain, Owner at Hotel Emerald Heights, responded to this review, June 13, 2012
Thank you for your review, The power cuts in Mussoorie have been quite severe but we have had no water shortage at all and when it rains or there is a storm the telophone lines do get disrupted
We at the hotel will take heed and will try to get the services improved.
Hope to see you again soon
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ludhiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 12, 2012

I stayed with my wife and 4 year daughter in early April 2012. Nice, fresh and a good view of Garwal mountain range from the hotel front.
Pros:- service, food, Serenity, picturesque view and staff.
Cons:- proximity to Mall road, cranky doors and shoddy lighting.
Hotel is under great renovation however hotel provided us cottage which was a bit away from the main hotel and had suite facilities.
Recommended for :- Backpackers & oldies

Room Tip: Try for "Mountain Echo" cottage for booking.
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geetnain, Owner at Hotel Emerald Heights, responded to this review, June 13, 2012
Thank you for your review, sorry for the inconvenience caused to you during our construction
we have now enhanced our entire property and have added a banquet hall and wi-fi service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Emerald Heights

Address: Camels Back Road | Near Picture Palace, Mussoorie 248179, India
Location: India > Uttarakhand > Mussoorie
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #10 of 74 B&Bs / Inns in Mussoorie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Emerald Heights 3*
Number of rooms: 16
Official Description (provided by the hotel):
It's a boutique hotel situated on camel back road with each room has the magnificent view of the Himalayas.It's neat & clean hotel with 12 rooms & 2 suites/cottages.Each guest is a valued customer & we try to make it as a home away from home.We serve Indian,Chinese & Muglai food & the guest can order something off the menu also.As it's owned by women it's very safe for women travelers. ... more   less 
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