The resort is a good location though a steep climb from the mall road which can be avoided by availing their shuttle service which is paid service.
The staff is brilliant & if travelling with family, the kids will make many friends there as staff will take care of them in all respects. The service also is wonderful as expected from Club Mahindra. The food quality at most times is very good & if not good sometimes they address the issue well.
However a few issue which needs urgent attention of management:-
1. The 1BR are smaller than studio apartments beside not having any balcony & only available on upper levels hence not as well located as the studios. The management needs to revisit the room classifications & we suggest that either the 1BR be declassified as studios or vice versa.
2. Even though we see up gradation in patches there is still a lot to be done & sofa beds furnishings are very poor with bad stains all over.
Being a different level property one must have sit outs or balconies at all levels & for old aged people with knee problems they must pre book & reserve level 1 rooms. Can also be dangerous for young kids running around, two incidents with one needing stitches witnessed during our 4 night stay.
But must add again that the cons are overtaken by the hospitality of the splendid staff. Kudos to them.
I would love to go back again as am a club Mahindra member & sincerely hope they work on the improvement areas to make this an excellent property.
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- Also Known As:
- Club Mahindra Hilltop Resort, Avalon Hotel Mussoorie