We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Staff. Good Location. 1BR is disappointing.” 3 of 5 stars
Review of Club Mahindra Mussoorie

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Club Mahindra Mussoorie to your Saves list
Club Mahindra Mussoorie
Rockcliff Estate,Hill Top, Mussoorie 248179, India (Formerly Club Mahindra Hilltop Resort)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #14 of 71 Mussoorie B&B and Inns
New Delhi, Delhi, India
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Great Staff. Good Location. 1BR is disappointing.”
3 of 5 stars Reviewed June 25, 2013

The resort is a good location though a steep climb from the mall road which can be avoided by availing their shuttle service which is paid service.

The staff is brilliant & if travelling with family, the kids will make many friends there as staff will take care of them in all respects. The service also is wonderful as expected from Club Mahindra. The food quality at most times is very good & if not good sometimes they address the issue well.

However a few issue which needs urgent attention of management:-
1. The 1BR are smaller than studio apartments beside not having any balcony & only available on upper levels hence not as well located as the studios. The management needs to revisit the room classifications & we suggest that either the 1BR be declassified as studios or vice versa.
2. Even though we see up gradation in patches there is still a lot to be done & sofa beds furnishings are very poor with bad stains all over.

Being a different level property one must have sit outs or balconies at all levels & for old aged people with knee problems they must pre book & reserve level 1 rooms. Can also be dangerous for young kids running around, two incidents with one needing stitches witnessed during our 4 night stay.

But must add again that the cons are overtaken by the hospitality of the splendid staff. Kudos to them.

I would love to go back again as am a club Mahindra member & sincerely hope they work on the improvement areas to make this an excellent property.

Room Tip: For families & old aged only take the first level rooms. Avoid at all costs the 1BR rooms as cla...
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Mussoorie, responded to this review, June 26, 2013
Hi Jai,

Thank you for your feedback and we are absolutely delighted to know that you vacationed at the Club Mahindra Mussoorie resort. Our staff at the resort will be thrilled to know that you not only enjoyed the dining experience but also the ambience and the sports activities our resort offered. Additionally, the points that you have brought to our notice which will be shared with the resort management on a priority basis. Please continue to provide us such feedback as it helps us gain insights as to what our customers really value. Thank you once again and look forward to welcoming you again at our other resorts soon. Please do share your experience with us and other members on our “Share The Love” tab on our Facebook page.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

104 reviews from our community

Traveler rating
    31
    39
    17
    10
    7
See reviews for
59
28
Solo
0
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Any
English first
Mumbai
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 16, 2013

Great location,awesome view, helpful staff, good breakfast, kitchenette & bathrooms are well equipped. The property is 500 meters from Mall Road on the very steep GunHill road, but they offer Pick-up / drop facility to Mall road at a charge which was useful. Only thing - the towels did not give a fresh feeling. Food is on the costlier side as in all Club Mahindra property - however all meals have a good spread of dishes. We preferred to buy some basics from the market and use the kitchenette for some meals. Must say the staff is very helpful - in all Club Mahindra properties

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Mussoorie, responded to this review, June 21, 2013
Hi,

Thank you for taking the time to give us feedback about your stay at Club Mahindra Mussoorie. We work hard to ensure that your holiday experience is truly memorable. We are glad you liked our accommodation and hope you enjoyed the various activities at the resort. Our staff will be delighted to receive your appreciation. Additionally, the points that you have brought to our notice which will be shared with the resort management on a priority basis. Please continue to provide us such feedback and look forward to welcoming you at Club Mahindra Resort soon.In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 10, 2013

Really Good Rooms, Nice daily tours and programmes organised by hotel, Food Great. Clean rooms. Pool, Air Hockey. Good Parking. Near to Gun Hill and Mall Road. I will highly recommend this property. More facilities available if you are member of Club Mahindra.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Mussoorie, responded to this review, June 11, 2013
Hi Gaurav,

Thank you for your feedback and we are absolutely delighted to know that you vacationed at the Club Mahindra Mussoorie resort. Our staff at the resort will be thrilled to know that you not only enjoyed the dining experience but also the ambience and the activities our resort offered. Please continue to provide us such feedback as it helps us gain insights as to what our customers really value. Thank you once again and look forward to welcoming you again at our other resorts soon. Please do share your experience with us and other members on our “Share The Love” tab on our Facebook page.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 1, 2013 via mobile

Beware of mussorie itself. A hill station commercialized beyond imagination. Unions unions unions everywhere unions.
Avalon a club mahindra property now is located at the best location of mussoorie. Nearly all rooms have excellent view. Good small kitchenette. Beware I monkeys . They are really dangerous. Don't ever forget to close windows; don't ever. Tell the cleaning guy to properly check each window after cleaning. The shuttle does cost but can't be escaped. Also note that if ur sharing the shuttle with a fellow member only one guy has to pay or sign. Night view from ur room will get embossed in your memory lane. Garhwal nigam have good tours at Gandhi chowk. Nirulas is sad very sad, all stale food . But club mahindra food is excellent.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Mussoorie, responded to this review, June 4, 2013
Hi,

Thank you for your appreciation and the points that you have brought to our notice which will be shared with the resort management on a priority basis. We work hard to ensure that all our members have a pleasant experience. Thank you once again and please continue to provide us your feedback as it helps us serve our members better and ensure a wonderful Club Mahindra experience. In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GOA, India
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 31, 2013

We had got the topmost studio room , 32b , with balcony . Good himalayan and valley view from balcony . Room was clean and neat. All the staff are very friendly and make you feel at home. Mini buffet for rs250 in the afternoons was worth it and for children , below 3yrs food was complimentary. Children facilities were good. They give free drop from reception to room 32b , which is at a steep inclined height. Overall , the resort looks well maintained.

Advise to management is to keep a fixed notional charge for unlimited pick up/drops from mall road, instead of charging Rs 75 per trip everytime .

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Mussoorie, responded to this review, June 7, 2013
Hi,

Thank you for taking the time to give us feedback about your stay at Club Mahindra Kumbhalgarh. We work hard to ensure that your holiday experience is truly memorable. We are glad you liked our accommodation and enjoyed the various activities at the resort. Our staff will be delighted to receive your appreciation. Please continue to provide us such feedback as it helps us gain insights as to what our customers really value. Thank you once again and look forward to welcoming you again at our other resorts soon. Please do share your experience with us and other members on our “Share The Love” tab on our Facebook page.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed May 28, 2013

Stayed 8to11May13. Overall resort has not been maintained and is a dilution to the Mahindra brand. The rooms are at different levels and there is no medium but to walk up and own to access facilities. The rooms allotted initially was a hutment and filthy and small. A better room was allotted near the reception on the last day of the stay which was well kept and large. The resort has a small restaurant with minimum menu. The food was ok. In fact the dinner served on the 1st night was pretty bad. The activity centre was large and the person manning it was cooperative and helpful. The only maintenance appears to be the garden which had lot of flowers blooming and a welcome sight. The resort is close to the Mall road though a climb up takes the breath off you. The resort supplies a drop and pick up facility to the mall road.all in all worth a miss.

Room Tip: If you insist to stay here pick up rooms close to the reception or the same level. Prefer double roo...
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Mussoorie, responded to this review, May 30, 2013
Hi,

We are really sorry for the unpleasant experiences you have faced and can assure you this is not typical of our staff. Having read your comments, as an organization, we strive hard to ensure a great experience to all our members and realize have fallen short of the same on this occasion. Please be assured that all the points that you have brought to our notice are being addressed on priority. We also request you to provide any further information or feedback that you might have on our Facebook page at the “Listening Post” tab. Additionally, we also look forward to welcoming you at our other resorts and eager to create a positive experience for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Faridabad, India
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 27, 2013

Location - Very Good
Hospitality - Poor, if not paid extra. Very poor, if paid extra.Driver's accommodation is bad. if driver opts to sleep inside car, Avalon will provide your driver a blanket on rent @ 4 times the cost of blanket. That too, if you beg for it. They wont mind waking you up 4 times in the night, just to ensure if blanket is safe.
Architecture - There is no balcony in majority of rooms. you can see "the view", but you cant enjoy it.
Room service - If you get up before sun rises, you wont get a teapot. The solution to this problem, Do not get up before 8:30am. you can check the level of patience in you by dialing room service.
Wi-Fi - is available only in a small specified area. you need to take your laptop to that particular area if you want to surf. whats the use of wifi then? why not a LAN cable..when you cant access internet in your room.
Transportation - pick-up and drop service from mall road is paid. In order to extract more from our pocket, driver says only 2 people can sit at one time. if you are 3 people , then you will have to pay double for two pickups. The driver in next shift picks all 4 of you at one time.
Order Soda bottle - They will charge for salad because Salad has no MRP written on it.
Breakfast Buffet - it starts at 8am. kept waiting till 8:30 it wasn't ready. next day we had to leave at 8am, we requested to ready it by 7:45am, they simply denied as there is no extra money involved. we had breakfasts included in our plan.
Food Menu items - No options.
Final billing had errors. Had I not checked carefully, I wud have paid a lot more.
overall an average experience

Room Tip: no balcony in superior rooms. choose a buffet dinner inclusive plan. no choice in menu for room ser...
See more room tips
  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Mussoorie, responded to this review, May 30, 2013
Hi Manisha,

We are really sorry for the unpleasant experiences you have faced and can assure you this is not typical of our staff. Having read your comments, as an organization, we strive hard to ensure a great experience to all our members and realize have fallen short of the same on this occasion. Please be assured that all the points that you have brought to our notice are being addressed on priority. We also request you to provide any further information or feedback that you might have on our Facebook page at the “Listening Post” tab. Additionally, we also look forward to welcoming you at our other resorts and eager to create a positive experience for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Club Mahindra Mussoorie? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Club Mahindra Mussoorie

Address: Rockcliff Estate,Hill Top, Mussoorie 248179, India (Formerly Club Mahindra Hilltop Resort)
Phone Number:
Location: India > Uttarakhand > Mussoorie
Amenities:
Bar / Lounge Restaurant Spa
Hotel Style:
Ranked #14 of 71 B&Bs / Inns in Mussoorie
Price Range (Based on Average Rates): $
Number of rooms: 75
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Despegar.com, Booking.com and Tingo so you can book your Club Mahindra Mussoorie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Club Mahindra Hilltop Resort, Avalon Hotel Mussoorie

Owners: What's your side of the story?

If you own or manage Club Mahindra Mussoorie, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.