Stayed at the new year eve weekend on overpriced rates at this resort.
Only good about hotel which claims to be 5 star is that it does maintain a basic 3 star standard and good fort concept. No where near 4 star and there are many better alternatives in mussorie at higher price like this.
Checkin was quick but front desk staff defiantly need more training.
Before arriving they confirmed that new year party charges will be extra and optional on arriving but asked to pay for new year party charge on checkin only,when I told them it was communicated as optional pay only if I attend they refused it wasn't
When I shown them the confirmation they said ok!
On checkin they informed your room was upgraded to higher one was excited ,however when I entered the room it was just basic standard old look since in a fort which make me wonder if that's the upgrade where I was going to in the first place.
It was dec end new year eve and was too cold in mussorie the heating they provide in the room was pathetic and does not even warm the room for 2 hrs being inside the room, when asked the reception to either replace or provide better i was told this is what they have keep it switch on always and room will be warmed in sometime,however struggled with cold first ngt when I insisted for replacement I was told all the other guest are also having the same heater in the room!
So if you are travelling from a tropical country to a hill station in winter peak a basic heater in the room is not you expect, when insisted to talk to manager than only provided with a make shift old blower.
They insist for all the advance payments of new year party even when they have credit card authorisation unlike other standard hotel.
When asked front desk why such policy no reply only a blank look.
Breakfast was good ,views were good,new year party was good.
New year complimentary cake was nice gesture only problem is they expect us to eat it with hands as no cutlery was provided when requested room service they didn't send ,called again was told room service is closed today because of new year party going to start.
When I told them please take your cake back as you can't expect us to eat it just like that than only cutlery was sent to the room.
Dj could have been better
Location not good need to hire a outside taxi everytime to go mall, no hotel shuttle no hotel taxi as such which are basic in any standard hotel.
Overall didn't liked and will not even consider this hotel again.
It's not worth it
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 2, 2013
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Let me thank you for time taken to let us know about your feedback. Please be rest assured that all your feed back is taken very seriously and we will try our best to resolve all the issues. The staff at the hotel is only following the hotel policy They go out of the way to make sure that they can meet the requirements of the customers and hence after checking with their managers take care of special requests.
I once again would like to assure you that my team is commited to making the stay of our guests comfortable and look foward to having you stay with us again
Amit Gupta , General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.