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“0 hastle- total fun party place” 5 of 5 stars
Review of BEST WESTERN PLUS The Solitaire

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BEST WESTERN PLUS The Solitaire
Haridwar Bye-Pass Road, Dehradun 248001, India   |  
Hotel amenities
Ranked #10 of 55 hotels in Dehradun
Dehradun, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
“0 hastle- total fun party place”
5 of 5 stars Reviewed December 24, 2012

We had organized my son's birthday party in The Solitaire.
This was the 7th birthday party i had thrown but this time it turned out to be the best experience ever due to the excellent food and ambiance, service and decoration themes we were shown and provided. Right from the beginning the young staff was keen to do some new themes for the party. It was not very expensive and worth every penny spent. The hotel took the whole responsibility of the decor, food, cake and even a perfect slideshow and left me without any hassle at all. I appreciate the personal effort taken by the hotel in the party and taking care of everything in a highly professional and flawless manner. This was a celebration with the highest level of finesse i have ever seen in my life. looking forward to many more parties at The Solitaire.
Highly recommended for celebration of party.

Room Tip: prefer a room which is either front facing so as to have a nice view of the drive-way and the founta...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Solitaire, Owner at BEST WESTERN PLUS The Solitaire, responded to this review, December 26, 2012
It was indeed a pleasure to have your celebration with us at The Solitaire.
It is our constant endeavor to make every event successful by personal attention from the management as well as the managers.
We would be honored to host your parties in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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34 people have reviewed this hotel

Traveler rating
    17
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    8
    2
    1
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10
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18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 11, 2012

My Sangeet was organised in one of The Solitaire's halls. The hall was booked almost 2 months in advance of the ceremony.

I can not begin to describe how badly the management had organized the event. We were not allowed a DJ because the glass walls were apparently very sensitive - which is understandable. However, we were promised a perfect music system (which is the entire point of a Sangeet/Music ceremony anyway). The music and sound system was awful and the mike and the speakers kept going off all the time so that any announcements or dance performances were badly interrupted.

My husband and I had prepared our first dance. We started dancing and the speakers just stopped working in the middle of the song leading to massive embarrassment.

The manager who was present there (whose name I cant remember but would definitely like to name when I do remember) completely failed to help us despite our complaints and requests that the music/sound system was not working properly. How is one supposed to hold a Sangeet function when the music/sound system is not working properly. There was nobody to assist with the sound system - although we had been promised that somebody would be around to handle the sound system in case anything went wrong.

For a hotel that boasts superiority to all hotels in Dehradun, this is the worst place one could organize a wedding event. Thanks to the hotel my entire Sangeet/Music ceremony was ruined.

Im amazed that the management did nothing to help us. Further, instead of offering an apology they were more concerned about collecting their payment from us. This hotel has the worst management ever and I can assure you that there were a lot of people from Dehradun present at the event and they will definitely not be hosting any event at this hotel.

Most people would call this defrauding because we were not provided the services that we were promised for the payment we made. And despite such a shoddy job, the hotel pressed us for the full payment. Therefore, please avoid this hotel for any functions/events.

My experience at the hotel has been nothing short of terrible. Just posing a hotel as a fancy hotel is not what makes it good - it is also the quality of service provided combined with amenities that makes a hotel a good one.

Stayed November 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Solitaire, Owner at BEST WESTERN PLUS The Solitaire, responded to this review, December 18, 2012
The Solitaire insists that sangeet and any events that need music and DJ system s be held in our wide choice of banquet and party venues, and not the conference hall. The conference hall, though supported by JBL speakers and sennheiser mikes is dedicated to support speech and debates but not dance and music.
The Solitaire assures all guests of high quality amenities, food, services and dedicated infrastructure for any kind of event.
Any dissatisfaction due to wrong instructions given by organizer is deeply regretted. We wish to serve you again in the future.
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New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2012

Great location and even better food. This was my first visit to Dehradun and i was not disappointed with the services in this hotel. I am always skeptical about booking hotels online when I visit smaller cities but this one turned out to be really good. Well maintained, great service and this place was very well connected to most popular places i visited during my stay. Above all I would highly recommend trying food here as that was one of the best part of my stay here. Staff is courteous and well behaved.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Solitaire, Owner at BEST WESTERN PLUS The Solitaire, responded to this review, June 23, 2013
It was indeed a pleasure to have you stay with us at The Solitaire Dehradun. We are highly thankful for your warm words of appreciation. It is our constant endeavor to provide you a pleasant stay at The Solitaire DehraDun.

We thank you and look forward to have you with us again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calcutta, West Bengal, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2012

had the opportunity to stay at this wonderful hotel. It was a pleasant experience to spend time at this hotel with family, prompt service and clean rooms and washrooms.cheerful staff, quality matched the five star standards. the best part is that its situated in a peaceful environment, away from the bustle of the city but has good connectivity.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Solitaire, Owner at BEST WESTERN PLUS The Solitaire, responded to this review, December 18, 2012
It was indeed a pleasure to have you stay with us at The Solitaire Dehradun. It is our constant endeavor to provide you pleasant stay at The Solitaire DehraDun.

We thank you and look forward to have you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
banglore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

The Solitaire turned out to be a pleasant surprise in dehradun after a series of bad experiences with a lot of hotels since i am a regular tourist as my son studies in Dehradun. Everything was almost perfect and has very high standards- the restuarant, the spa, the location, the view, the poolside, the hospitality.
Delicious food.
Recommended to all.

Room Tip: Ask for a room with the hills view!
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Solitaire, Owner at BEST WESTERN PLUS The Solitaire, responded to this review, December 18, 2012
It was indeed a pleasure to have you stay with us at The Solitaire Dehradun. It is our constant endeavor to provide you pleasant stay at The Solitaire DehraDun.

We thank you and look forward to have you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, India
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 28, 2012

There were no reviews anywhere as I guess the hotel is quite new. I made the booking a little apprehensively. But I was really glad that I took the chance. The staff is young and try their best to take care of you. The rooms are huge and it was a nice surprise. I had a chance to try out the spa and it was really great and relaxing. The food was quite good though the breakfast buffet had less variety but the staff was kind enough to take a la carte orders.
A special thanks to the Front Office Mgr who really made my stay very comfortable.
I definitely recommend this hotel and hope they maintain their high standards.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Solitaire, Owner at BEST WESTERN PLUS The Solitaire, responded to this review, December 18, 2012
It was indeed a pleasure to have you stay with us at The Solitaire Dehradun. It is our constant endeavor to provide you pleasant stay at The Solitaire DehraDun.

We thank you and look forward to have you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Top Contributor
58 reviews 58 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 24, 2012

The hotel is located away from the business areas of the city and on the outskirts. Although money has been spent but the absence of professional advice is visible. Lot of glass has been used but no provision of keeping it clean. Rooms have blinds and no curtains thus lot of light filters in at night. Room sizes are good and bathrooms are good.

Room Tip: Do not go for this hotel even though classified as four star property.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Solitaire, Owner at BEST WESTERN PLUS The Solitaire, responded to this review, October 28, 2012
We appreciate the given suggestions.
The Solitaire being a green property, energy saving glasses have been used.
Professional consultancy has been taken for their management.
Any sort of dissatisfaction has been strictly rectified and The Solitaire welcomes its guests assuring of high quality services and hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS The Solitaire

Address: Haridwar Bye-Pass Road, Dehradun 248001, India
Location: India > Uttarakhand > Dehradun
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 55 hotels in Dehradun
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The BEST WESTERN PLUS The Solitaire is the finest property in the picturesque city of Dehradun, offering a blend of elegance and luxury, comfort and style, professional dedication and care to make sure that all our guests get total satisfaction and their value for money. We specialize in caring for not just our guests, but also our environment - being a green hotel equipped with complete LED lighting, solar heating system, solid waste management, recycling of waste water, rain water harvesting and 5 star energy-saving air conditioning systems. Luxurious and well-appointed rooms welcome our guests with comfortable mattresses, high quality linen, electronic safe, cabinets, study tables, 40" LCD televisions, tea/coffee maker, well stocked mini bar, weather control system, DTH receivers, separate glass cubicles with rain showers and high speed Wi-Fi connectivity. All rooms have beautiful views of lush green landscape and hills. Step outside to rejuvenate oneself at the spa with facilities such as American hot tub, steam, sauna, chill, swimming pool and therapies by our highly trained personnel. The BEST WESTERN PLUS The Solitaire has the following dining options- Emerald Court- multi cuisine fine dining. Amethyst- the only 24-hours coffee shop in town. Shamira Bar. The BEST WESTERN PLUS The Solitaire offers a plethora of customized wedding packages with a wide choice of styles, menus, themes, decor and venues - to cater to perfect destination weddings and make every event memorable. Our dedicated conference hall is fully equipped with JBL(R) speakers, Sennheiser(R) mikes, plasma televisions, projector and PA system which make it a perfect choice for business travelers and conferences. ... more   less 
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