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“Very bad hotel” 1 of 5 stars
Review of Hotel Doon Castle

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Hotel Doon Castle
2.5 of 5 Hotel   |   Patel Nagar, Niranjanpur | opp Telephone Exchange (nr Lal Pul), Dehradun 248001, India   |  
Hotel amenities
Ranked #28 of 55 hotels in Dehradun
Mumbai (Bombay), India
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Very bad hotel”
1 of 5 stars Reviewed February 27, 2013 via mobile

Service is pathetic. No hot water in morning and breakfast is served very late and cold. Order cd coffee last night and realized the mistake at first sip. Staff makes so much noise out side room during night that u cant sleep properly. Staff enters room without knock or wait for permission. Basics of hotel is wrong.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajesh k, Manager at Hotel Doon Castle, responded to this review, March 19, 2013
sir,
Thanks for review, we are extremly sorry for your uncomfortable stay. We have checked the things and taken the required action to serve much better to our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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88 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Mumbai, Maharashtra, India
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 22, 2013

Cons- 1. They do not provide basic essentials like dental kit, slippers etc. When i asked them for a dental kit in morning they took 40 min to get it. I was thus delayed for my work. They even charged me for the same in bill
2. No room heater was provided on first night which meant I was shivering in my room during nights
3. No inhouse laundry- cloths given are returned next day instead of standard practice of same day return
4. Toiletries were not replaced before check in.
5. Check-out bill was not prepared despite communicating one night earlier.
Pros- 1. Economic- that's all

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajesh k, Manager at Hotel Doon Castle, responded to this review, March 19, 2013
sir,
Thanks for review, as per our tele talk we have now arranged in house laundry, in house arrangement of dental & shaving kit is there to provide our guest quality service, we have room blowers in all the rooms but we keep that in room almirah which you did not notice & neither you asked us , due to software system. we are able to prepare bill only at the check out time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 14, 2013

checked-in with my entire family for a vacation. Great experience. Excellent rooms, very nice interiors. More than what we had expected. children were very happy playing in the bathtub. Food and room service were also very good. Restaurant was also good. well appointed interiors and good food. Strongly recommended.

Room Tip: the hotel does not have an elevator. keep that in mind wile choosing floor.
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muzaffarnagar
Top Contributor
169 reviews 169 reviews
122 hotel reviews
Reviews in 47 cities Reviews in 47 cities
153 helpful votes 153 helpful votes
3 of 5 stars Reviewed February 7, 2013

this hotel is near to Bus stand in Dehradun, but a bit far off from Railway Station. rooms are decent in size. Comes with complimentary wi-fi and breakfast. wifi is slow in speed. in Breakfast you can choose any of 3-4 types of breakfast mentioned in their room service menu. front office staff is very co-operative and always ready to help you. Room service is a bit slow and food not good. housekeeping needs lots of improvement. I was unable to close my room windows and it was raining cats and dogs that night with lots of thundering and lightening. whole night i felt like i was sleeping in a tent. was unable to sleep after 5 am as there is lots of noise of the traffic outside.

Overall an average property.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
347 reviews 347 reviews
62 hotel reviews
Reviews in 96 cities Reviews in 96 cities
182 helpful votes 182 helpful votes
3 of 5 stars Reviewed December 21, 2012

I actually loved the hotel location when we got there, but then realized how loud the atmosphere around it was as well. I think they must have had 3 separate weddings going on at the same time (Indian style with Elephants and all - joke) but definitely a very loud, lively and entertaining atmosphere. It was definitely not easy to fall asleep through that noise, and then the mattress I was on...WOW! May as well have been sleeping on the floor! Extremely hard and did not seemed very clean. So i slept with all my clothes on on op of other dirty clothes I had with me (thought they would be better then the sheets I was on). The staff was very friendly but the rooms were sub standard for most westerners! Would not stay there again.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 5, 2012

Was apprehensive before going into this Hotel as the preferred Hotel was fully booked. But was very surprised that the hotel was quite good, staff very friendly and attendive.

Had problems connecting to their WIFI but the arranged for the internet provider to check the system and provide help. Was disappointed that their restaurant was not open due to the wedding season. Would have loved to eat in the restaurant rather than in the room.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon, India
Top Contributor
55 reviews 55 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 20, 2012 via mobile

Rooms are good but the bathrooms are real stinky and in bad shape.
We stayed in 2 rooms and air condition on 1 was not working.
Staff is courteous and helpful. The location is also not that good, corridor and restaurants are dark and not particularly inviting. Only good part is the size of the rooms and room furniture.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mandeep66, Manager at Hotel Doon Castle, responded to this review, September 22, 2012
Sir,
Thanks very much for your response. We will certainly check up the room you stayed in. thanks for appreciating the staff . We are ideally located on the main road and it is almost the city center now.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Doon Castle

Address: Patel Nagar, Niranjanpur | opp Telephone Exchange (nr Lal Pul), Dehradun 248001, India
Location: India > Uttarakhand > Dehradun
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #28 of 55 hotels in Dehradun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Doon Castle 2.5*
Official Description (provided by the hotel):
Hotel Doon Castle is centrally located at Niranjanpur, Patel Nagar, National Highway 72 on Saharanpur Road in Dehradun. All 20 rooms are spacious & are attractively furnished. The hotel has conference and banquet halls for up to 300 people for the convenience of the guests. The multi-cuisine restaurant, "FLAVOURS," offers delicious food with live ghazals in the night. The hotel offers a comfortable accommodation with modern amenities to its guests at a very affordable cost. ... more   less 
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