It’s a pathetic place to stay. I went to this place on recommendation of one of my relative’s friends. My experience about Kiran Palace:
- Charges were way too high when compared with service they are providing
- Rooms were very small and not clean at all
- Bathrooms were in really bad condition with water leaking all over
- No lifts have to climb up 4 floors
- Though they claimed to have 24 hour Wi-Fi connectivity, it didn't worked in my stay of 12 hours
- A Simple order of cup of tea and Dosa took more than 75 minutes to get delivered to room
- Even some of the lights were not working
- Located a bit away from main road and is difficult to commute if you are carrying luggage which checking out. They may offer to arrange vehicle but charges are way too high.
- Even though complimentary breakfast was part of package they didn't offered or informed me of same even though I was in hotel between 6 AM to 10 AM (came to know about this after checking out from hotel)
Frustrated with the bad experience I decided to check out within 12 hours. They charged much more than I anticipated while checking out stating some hard to understand rules and offered to give me a better deal when i visit them next time which clearly shows their unprofessional behavior and shrewdness.
In short avoid going to this place as the rooms are in bad state with pathetic service and unprofessional staff.
- Official Description (provided by the hotel):
- Varanasi is well known for its matchless hospitality and cultural diversity. Finding accommodation in Varanasi has never been a problem for the travelers. All Varanasi hotels strive hard to provide the best hotel services to their guests. We at Hotel Kiran Palace provide you luxury accommodation at the City Center of Varanasi and that too at economic prices. Travelers who come from different parts of the world start their journey into India from here. Our hotel is a renowned budget hotel in the category of budget hotels in Varanasi. We are one of most experienced and renowned hotels in Cantonment, Varanasi. We provide quick online hotel booking to all our guests from different parts of the world. We also provide airport pick up to all our overseas guests so that they do not face any hustles at the Varanasi Airports. We provide exciting discounts from time to time to our guests while our free airport pick up offers remains throughout the year. The Hotel is approved by the Ministry of Tourism, Government of India. Experience the fine art of hospitality at Hotel Kiran Palace, Varanasi. We go the extra mile to make sure you have a great time in Varanasi India. We provide exquisite facilities as compared to other Varanasi hotels. We have wide varieties of rooms including Standard room, Deluxe room, Superior room, Family room & Suite. ... more less
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