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“Worst Place - Stay at your own risk” 1 of 5 stars
Review of Hotel Kiran Palace

Hotel Kiran Palace
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Hotel Kiran Palace
S-20/53-4-2, Budh Vihar Colony | Cantonment, Varanasi 221002, India   |  
Hotel amenities
Ranked #86 of 151 Varanasi B&B and Inns
Bengaluru (Bangalore), India
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
“Worst Place - Stay at your own risk”
1 of 5 stars Reviewed November 16, 2012

It’s a pathetic place to stay. I went to this place on recommendation of one of my relative’s friends. My experience about Kiran Palace:
- Charges were way too high when compared with service they are providing
- Rooms were very small and not clean at all
- Bathrooms were in really bad condition with water leaking all over
- No lifts have to climb up 4 floors
- Though they claimed to have 24 hour Wi-Fi connectivity, it didn't worked in my stay of 12 hours
- A Simple order of cup of tea and Dosa took more than 75 minutes to get delivered to room
- Even some of the lights were not working
- Located a bit away from main road and is difficult to commute if you are carrying luggage which checking out. They may offer to arrange vehicle but charges are way too high.
- Even though complimentary breakfast was part of package they didn't offered or informed me of same even though I was in hotel between 6 AM to 10 AM (came to know about this after checking out from hotel)

Frustrated with the bad experience I decided to check out within 12 hours. They charged much more than I anticipated while checking out stating some hard to understand rules and offered to give me a better deal when i visit them next time which clearly shows their unprofessional behavior and shrewdness.
In short avoid going to this place as the rooms are in bad state with pathetic service and unprofessional staff.

Room Tip: In short avoid going to this place as the rooms are in really bad state with pathetic service and un...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkiranpalace, Owner at Hotel Kiran Palace, responded to this review, September 11, 2013
dear sir we are very sorry for your bad experience at our hotel.but after your such comments we

have learnt a lot and we are improving day by day.it is a request from me as the owner of the

property to kindly remove such comment because this is hampering my hotel reputation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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11 reviews from our community

Traveler rating
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    2
    1
    3
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Business
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
kolkata
1 review
4 of 5 stars Reviewed November 5, 2012

i had a very good tour of varanasi and the best part was hotel kiran palace.the hotels all round service was upto mark and the room boys and waiters were very good at service.the location is excellent adjacent all 5 star hotels of varanasi with a peaceful atmosphere.i would definately come to hotel kiran palace whenever i am in varanasi.

Room Tip: always chose there rooms with balcony
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkiranpalace, Owner at Hotel Kiran Palace, responded to this review, December 17, 2013
dear sir thank you very much for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 29, 2012

I had a stay of 2 days in the hotel and Imust say it was the one I was looking for.it had all the modern facilities and a good room service with a beautiful surroundings.there is 24 hour room service which is up to the mark.the staff even arranged for the medicine i wanted at 12.30 am.the room was spacious and cozy.



Rameswar Rai

Room Tip: a room with balcony is perfect.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kiran Palace

Address: S-20/53-4-2, Budh Vihar Colony | Cantonment, Varanasi 221002, India
Location: India > Uttar Pradesh > Varanasi
Amenities:
Free Parking Room Service Shuttle Bus service Spa
Hotel Style:
Ranked #86 of 151 B&Bs / Inns in Varanasi
Price Range (Based on Average Rates): $
Number of rooms: 16
Official Description (provided by the hotel):
Varanasi is well known for its matchless hospitality and cultural diversity. Finding accommodation in Varanasi has never been a problem for the travelers. All Varanasi hotels strive hard to provide the best hotel services to their guests. We at Hotel Kiran Palace provide you luxury accommodation at the City Center of Varanasi and that too at economic prices. Travelers who come from different parts of the world start their journey into India from here. Our hotel is a renowned budget hotel in the category of budget hotels in Varanasi. We are one of most experienced and renowned hotels in Cantonment, Varanasi. We provide quick online hotel booking to all our guests from different parts of the world. We also provide airport pick up to all our overseas guests so that they do not face any hustles at the Varanasi Airports. We provide exciting discounts from time to time to our guests while our free airport pick up offers remains throughout the year. The Hotel is approved by the Ministry of Tourism, Government of India. Experience the fine art of hospitality at Hotel Kiran Palace, Varanasi. We go the extra mile to make sure you have a great time in Varanasi India. We provide exquisite facilities as compared to other Varanasi hotels. We have wide varieties of rooms including Standard room, Deluxe room, Superior room, Family room & Suite. ... more   less 
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