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“Unpleasant” 2 of 5 stars
Review of Hotel Yamuna View

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Hotel Yamuna View
2.5 of 5 Hotel   |   6B The Mall Road, Agra 202001, India (Formerly Hotel Agra Ashok)   |  
Hotel amenities
Ranked #55 of 115 Hotels in Agra
New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Unpleasant”
2 of 5 stars Reviewed April 3, 2014

booked through makemytrip.com Good property ,centrally located but not maintained properly. Make my trip and other sites shown it as a 4 star property but it dont maintain any 4 star standard.No wifi in the rooms. Rooms not clean. Poor service. We need to call 4-5 times even for a ashtray
AC was not working , We complained regarding AC and got a answer that it will work shortly but hole night it was not working.


Room tariffs are high as compare to facilities i will prefer to add a little more and stay in Radission.

Room Tip: Rooms are aprox 4k so add a little more and go for a proper 5 star ( redission can be a good choice)
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  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 reviews from our community

Traveler rating
    10
    35
    31
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8
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 24, 2014

the phone number of hotel given on the make my trip booking slip was not functional, we spent full two hours in searching the location of the hotel and was bothered and chased by all kinds of touts etc. when reached and told the non-functioning of the phone, the receptionist face was just plain ! not even an excuse or even a customary sorry !. the room given was smelling heavily of fresh paints, on chasing thrice it was changed after full one hour. the service rendered while delivering the food ordered was also exceptionally late, while one item delivered, we have to wait for full half an hour for the second item. when asked for arranging a guide for us to take a tour to Taj, the reply was a curt no, almost bordering to rudeness. the breakfast was more shocking, half of the items were not replenshed and cold. they serve pappaya in the name of fruits and canned juice in the name of fresh juice. next day while checking out i asked for the directions to yamuna expressway, the body language and the expression on the front office staff was that as if i am asking for a charity. overall the property is good but the behaviour of staff especially front office leave much to desired. not recommended to anybody

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelYamunaView, General Manager at Hotel Yamuna View, responded to this review, October 13, 2014
Dear Guest

Greetings from Hotel Yamuna View, Agra !!!

We are extremely saddened and apologetic to receive such a distressing feedback from your end .

Hospitality is always a work in progress and it is customers like you who give us the regular reality check and keep us on our toes.
I
On behalf of our entire staff here at Hotel Yamuna View we thank you for your business and apologies for your discomfort.
We hope you come again to Agra give us a chance to show you that this incident was an aberration rather than the norm.

Sincerely
Vinay Puri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed March 20, 2014

There is always a problem of water in rooms I believe there is a permanent problem with the room/part of the building we stayed in and, for the price of this hotel, it's not really acceptable to offer people a tap and bucket when it says hot shower in the advertising but what was even worse was, instead of just warning me about this problem (or potential problem) and telling me the solution (of using the tap and bucket).
manager is not seems so well because we asked so many times to fix problems,towels and cleaning but he always denied us what to say more You would here the honking less if the windows in the hall were closed. But they were working on it, so probably only temporary.
not good at all for stay

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 7, 2014

on my agra trip last month on the date of 21 for 3 days I stayed dare...b4 stay I was thinking is it gud hotel n how its service..bt whn I get d room it was fantastic d room service food other staf hospitality very good..i think its best hotel in 3star which provide 5star services....

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi, New York
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 6, 2014

it was a nice and good experience with this hotel ,i was stayed for 3 nights with my family the rooms are so well maintained , its totally look a new room . the food quality is good and the service is so maintained like a five star hotel , well i was stayed about a year back i was face lots of problem but this time the New management shows their skills to retain the customer like me , i always use this hotel in future for my Agra visit .

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 3, 2014

We had a 2 nigt stay here,which was booked as part of a Taj trip from Goa by our Goa travel co.
The location is ideal for visiting Taj and as far as a 3 star hotel goes it is a reasonable standard.Cant really comment if it represents value for money as it was included for us in an overall tour price.
Couldn't really decide if this was a hotel that had seen better days,or if it was one that the current owners were trying to improve to return to its better days.
On the plus side it had good security,helpful staff esp the young lad who worked the 1st floor bar.Breakfast was ok and waiting staff helpful and cheery.The staff rely on tips and was a bit over obvious at times outwits the bar and breakfast staff.
The down side of this stay for us was having 3 rooms in the space of 2 nights!On arrival we found our first room was uncleaned.There were matches on the floor,hairs on the bedsheets and in general the bedding was pretty stained.They did offer to clean when we complained but we insisted on a move as the window glass vibrated from the poolside music due to be poorly fitted.We were moved to a higher floor room which was an improvement although nothing special,but the bedding and floor were clean although decoration pretty tired.On our 2nd night we were moved again,this time by the hotel as they had a problem with their plumbing and were working on it close to our room.This 3rd room was by far the pick of the bunch and if given this room on arrival would probably have influenced us to give better ratings in our report.I don't see us returning to Agra as we have visit the Taj and the fort,so probably will have no need to return to this hotel to see if it is on the up or decline from its present state.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 18, 2014

Found this hotel on the Tourism counter and forced the taxi driver to take us there since it is centrally located and near all attractions in Agra , specially the Taj Mahal. Taxi drivers would try to lure you to other hotels but you have to insist on going to the hotel you want. Its neat and clean and has descent bathrooms with bathtubs etc. Nice to relax in a hot-tub after a tiring day outside. Made our experience in Agra really comfortable....Kudos to the staff and management. They used to call it Hotel Agra Ashok when I had been there.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Yamuna View

Address: 6B The Mall Road, Agra 202001, India (Formerly Hotel Agra Ashok)
Location: India > Uttar Pradesh > Agra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 115 Hotels in Agra
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Yamuna View 2.5*
Number of rooms: 57
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Also Known As:
Yamuna View Agra
Yamuna View Hotel

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