We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Experience,” 5 of 5 stars
Review of The Gateway Hotel, Agra

Save Saved
You added The Gateway Hotel, Agra to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Gateway Hotel, Agra
4.0 of 5 Hotel   |   Taj Ganj, Fatehabad Road, Agra 282001, India   |  
Hotel amenities
Ranked #7 of 110 hotels in Agra
Gurgaon
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Great Experience,”
5 of 5 stars Reviewed April 28, 2014

Stayed for two days (25-27th April 2014). Special mention for the prompt & responsive staff: Tanya, Gaurav, Madan, Sunil, Mr Chopra, Chef Vikram, Sr Chef Anupam Banerjee. On request, I was allowed to accompany CHEF in the kitchen, and made Thai Curry. They have some healthy unique signature recipes worth trying. Sky deck view of Taj from the hotel terrace is icing on the cake.

Kudos to Taj hospitality and staff. It was one of the best experiences.

Plan my next trip soon!

Room Tip: Go for the TAJ VIEW room on the fifth floor. These quiet and with a full agra view.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, May 1, 2014
Dear Guest,

Thank you for sparing time to review us on Trip Advisor. Your time and feedback is precious to us.

We are happy to note your positive comments on our product and service.

I have also conveyed your gracious comments to the team and especially to the kitchen team , for whom it been a tremendous source of inspiration.

I am happy to know that the team at The Gateway Agra was able to personalize your service experience and help you in time of need. We wish you a healthy year ahead

The team at the hotel and I look forward to welcoming you back to Agra and to our hotel on your next visit .

Warm Regards

Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

974 people have reviewed this hotel

Traveler rating
    315
    405
    204
    36
    14
See reviews for
264
391
50
59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New Delhi, India
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 25, 2014

Stayed there for 1 night in Apr 14. Its's a nice hotel with great lawn and an average pool. Dinner in coffee shop was not so great but the splendid breakfast breakfast menu did the trick. Service of Hotel staff is nice as expected from a reputed 5 star hotel. However, not all pool facing rooms are actually pool facing...trick is to take room at higher floor...the ones on forst 2-3 floors are hardly poll view.

Room Tip: Take a pool view room instead of Taj view
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, April 26, 2014
Dear Guest,

Thank you for your time in evaluating our product and services.
We are glad that you liked the hotel and our services. The little touches that the team does go a long way to delight our guests, your feedback has just reassured us of this fact.

I have taken your feedback regarding The dinner being average and have shared the feedback with the kitchen team . The positive feedback about the breakfast and service has also been discussed with the GAD team.

It is our endeavor to provide our guest with the highest level of comfort and to make their stay memorable and your appreciation is indeed rewarding.

I thank you once again for this wonderful review of our hotel and look forward to the delight of having more opportunities to be of service to you.

Thank you,

Yours sincerely,

Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 25, 2014

We stayed at the hotel during the easter weekend (18-20 Apr 2014). Its a nice cosy hotel providing right amenties at appropriate price. We took the Taj view executive room, view was good but the bed was small. I suggest a king size bed should be there. Food was fantastic & chef provided personal attention to the details. Staff was courteous & always helping. Garden & pool though small but good enough for evening strolls & enjoyment. We recommend stay at Gateway Hotel which is a nice property to stay in Agra.

Room Tip: Take the room at top floors to avoid road side traffic noise.
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, April 26, 2014
Dear Guest,

Thank you for sparing your time for updating your experience on Trip Advisor.
We are delighted to read your fantastic review and sincerely thank you for your encouraging and kind words of praise for our product, restaurants, food and services.

Your compliments have been shared with the entire team, for whom it will be great source of inspiration.
I thank you once again for this wonderful review of our hotel and look forward to the delight of having more opportunities to be of service to you.

Thank you,

Yours sincerely

Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaumburg, Illinois
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 24, 2014

Had looked through the reviews prior to the booking so was right in line with what I expected.

It was a clean hotel and with marble floors. The bathroom decor as noted by one reviewer was a bit dated but not really any issue. Surprised to see physical keys for the door.

We arrived late and ate in the 24 hour restaurant that had a decent India buffet and include a pasta bar that was very good. Breakfast also buffet and eggs to order.

There is a view of the Taj Mahl on the street side, but it is not lit at night so really not visible. During the day it is visible but you do have to look far out to see it. Not quite what I had imagined, but it was there. Otherwise the street view is typical India...

Booked via their website and ended up with a non-refundable rate when was really looking for a refundable - would have done one of the major sites if doing non-refundable. Was not clear when booking and then was all of sudden committed.

No issues with registration or checkout.

Generally overall very satisfied. Not one of the 5 stars in Delhi but fine for an Agra visit.

Room Tip: Can see the Taj Mahal from the upper floors but is in the distance and not visible at night.
See more room tips
  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, April 25, 2014
Dear Guest

It was an absolute pleasure having you stay with us during your visit to Agra

We cannot thank you enough for taking time to update your experience on Trip Advisor. Your time and praise is overwhelming and precious to us.

We are delighted to read your fantastic review and sincerely thank you for your encouraging and kind words of praise for our product, restaurants, food and services.

Your compliments have been shared with the entire team, for whom it will be great source of inspiration.

It is our constant effort to ensure we meet up with the services, facilities and products that our guests have come to expect from us. Feedback such as this will encourage us to strive for even higher standards of service.
We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to be of service.

Regards,

Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2014

The service in this hotel was fantastic! I was there for two nights and was ill on the day I got there. The staff ensured my stay was as comfortable as possible, making me specific food and recommending food that would make me feel better. They truly provided individual service and helped me get better. Gaurav and his staff were great, it is a shame I cannot remember all the staff names as they were all fantastic!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, April 25, 2014
Dear Guest,

Thank you for sparing time to review us on Trip Advisor. Your time and feedback is precious to us.

We are happy to note your positive comments on our product and service.

I have also conveyed your gracious comments to the team and especially to the front office team , for whom it been a tremendous source of inspiration.

I am happy to know that the team at The Gateway Agra was able to personalize your service experience and help you in time of need. We wish you a healthy year ahead

The team at the hotel and I look forward to welcoming you back to Agra and to our hotel on your next visit .

Warm Regards

Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 22, 2014

We recently stayed at this hotel for one night and I genuienly don't have words to express how awesome the experience was. The hotel is great but the service is impeccable and superb. They made us feel really special. Everybody was really helpful from Gaurav at the check-in counter to Tanya who showed us our room. I would like to give special appreciation for Tanya. Before she took us to our room she explained us the entire hotel structure and various facilities. She even recommended us SKYDECK and various other recreational activites present at the hotel. We had a great time playing badminton, basketball and relaxing in the pool. Unlike other 5 stars the food was really tasty and quite economical. Even the breakfast was really good and they had a lot of variety. The only thing that I didn't like was that when he had ordered room service the guy came and rang the bell besides the fact that I had hanged Do not disturb sign at the door. Overall it was a super awesome experience and I would recommend this place to anybody who would visit Agra.

Room Tip: Take a room with Taj's view
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, April 25, 2014
Dear Guest,

Thank you for sparing your time for updating your experience on Trip Advisor.

We are overwhelmed to read your kind words of appreciation for our product and service.

I have conveyed your compliments to the team, for whom it has been a tremendous source of inspiration. The Front Office team especially Gaurav and Tanya were pleased to know that their efforts were so well appreciated.
I have also noted the glitch in the In room dining service and would like to assure you that we are taking corrective action in this regard

It is our endeavor to provide our guest with the highest level of comfort and to make their stay memorable and your appreciation is indeed rewarding.

I thank you once again for this wonderful review of our hotel and look forward to the delight of having more opportunities to be of service to you.


We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to be of service.

Thank you and regards,

Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 22, 2014

This hotel didnt feel like a 5 star hotel at all. The whole hotel is old and tired looking, and the room wasnt so nice too. I was shocked to see that the pipes in the bathroom were rusty and old. We got the Taj facing room and you can only see the Taj in the day (it's not lit at night) but it isnt much of a spectacular view. The whole night there was a loud mechanical sound coming from the outside of the room, like a generator or something (our room was on the 5th floor near the lift). The service at the restaurant was horrendously slow and we eventually walked out because they hadnt even taken our order after calling them for 10 mins. We walked out of the hotel, turned right and found a Subway somewhere down the street but I would advise NOT TO EAT THERE because I came down with terrible food poisoning after that meal.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, April 26, 2014
Dear Guest,

Thank you for your time in evaluating our product and services.

With regards to the room, I regret that it did not meet your approval. While all our rooms are extremely well appointed and comfortable, we also have a small inventory of more contemporary styled rooms and I will be happy to personally show them to you on your next visit.

Also I have taken your feedback regarding the service at our coffee shop GAD. I am deeply perturbed by the fact that you were not attended for 10 minutes. I sincerely apologize for the same and would like to get in touch with you with regards to this incidence. Please feel free to contact me at + 91 8171717246 or at Pulkesin.mohan@tajhotels.com
I do hope you will not allow this to mar your opinion of the hotel and that you will give us another chance to showcase our hospitality and services. We value your patronage and would request you to return to stay with us on your future visits.

Sincere regards,

Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Gateway Hotel, Agra? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Gateway Hotel, Agra

Address: Taj Ganj, Fatehabad Road, Agra 282001, India
Location: India > Uttar Pradesh > Agra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Agra
#6 Spa Hotel in Agra
#6 Luxury Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Gateway Hotel, Agra 4*
Official Description (provided by the hotel):
ABOUT THE GATEWAY HOTEL FATEHABAD ROAD AGRA: Set amidst six acres of landscaped gardens, The Gateway Hotel Fatehabad Road Agra offers an excellent view of The Taj Mahal from many of its rooms. GETTING THERE & AROUND:• 5 km from the railway station• 10 km from the airport• 3 km from The Taj Mahal. STAY:• 100 rooms including suites• Wi-Fi internet throughout the hotel• Television with cable/satellite channels• Electronic safe. Standard City/Pool View Rooms: Well-appointed rooms. Superior Taj View Rooms: With a mix of contemporary and Mughal design, these rooms offer an excellent view of the Taj Mahal. Executive Taj View Rooms: An elevated sitting area in these rooms on higher floors offers a breath-taking view of the Taj Mahal. Executive Suites: These have a private library, a DVD Player and a spectacular view of the Taj Mahal. HANGOUTGAD - All Day Dining: The all day dining restaurant serves Indian and International cuisine. Jhankar: For traditional Indian cuisine(19:30 till 23:30 hrs only) Saqui: For a fine selection of wines, spirits and cigars. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Agoda, Cheap Tickets, Tingo, Priceline, Travelocity, Despegar.com, Hotels.com, BookingOdigeoWL and Venere so you can book your The Gateway Hotel, Agra reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Gateway Hotel, Agra Hotel Agra
Gateway Hotel Agra

Owners: What's your side of the story?

If you own or manage The Gateway Hotel, Agra, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.