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“Great Staff” 5 of 5 stars
Review of The Gateway Hotel, Agra

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The Gateway Hotel, Agra
4.0 of 5 Hotel   |   Taj Ganj, Fatehabad Road, Agra 282001, India   |  
Hotel amenities
Ranked #9 of 115 Hotels in Agra
New Delhi, India
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Great Staff”
5 of 5 stars Reviewed July 15, 2013

Went and stayed for two nights during off season period. It has a great location. Being warm, the swimming pool was a refreshing change. The dinner buffet spread was not great probably because there were few residents. However the breakfast was excellent. The entire staff of this hotel are extremely efficient and friendly and make up a mile to make your stay comfortable. They even helped me in repairing the flat tyre of my car. Great value for money.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmitTandon, Director of Sales at The Gateway Hotel, Agra, responded to this review, July 18, 2013
Dear Sir,

Greetings from Agra
With reference to your feedback on trip advisor we would like to express our gratitude for your valuable feedback.
We would like to inform you that your appreciation for our services has been shared with the entire hotel team and this will motivate us to further increase our service standards in order to make your future visits more comfortable and delightful.
as per your suggestion we are working on improving the buffet spread at dinner
We look forward to welcome you back at the Gateway hotel Agra
Please feel free to contact me for any future assistance

Warm Regards
Amit Tandon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,178 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (326)
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Kurukshetra, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 10, 2013

Taj Heritage Hotel is 1 km from Agra Fort, Sikandra and Fatehpur Sikri. Agra Cantonment Railway Station and Idgah Bus Stand are 5 km away. Staying here is like FEELING AT HOME. I liked it's X-lent, good professional and friendly natured staff. Room eminities, facilities and services were well and according to scheduls. Food was good. But, in this hotel, something is lacking there, the management should check its all the features.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmitTandon, Director of Sales at The Gateway Hotel, Agra, responded to this review, July 12, 2013
Dear Sir,

Greetings from the Gateway Hotel, Agra!

This has reference to your feedback received through Trip advisor with regards to your stay at the hotel in the month of June.

At the outset, please accept my sincere apologies, for not meeting your expectations in terms of our service and attention.
While it is our constant endeavour to provide our guests with exceptional standards of products and services, in this particular instance, we seem to have faltered. I hasten to add that your experience is not reflective of our usual services that we provide to our valued guests.

I would request you if you could take out some precious time of yours and further elaborate the matter to us so that we can take corrective action
Once again, I deeply regret the inconvenience & discomforts caused to you, and hope that this incident will not diminish your otherwise favourable regard for The Gateway Hotel Agra.
Kind Regards,

Yours sincerely,

Amit Tandon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2013 via mobile

The Taj View hotel is one of the better hotels in Agra (although we visited a larger, more elegant one in Agra), so this may be a 4-star instead of a 5-star hotel, but I would give it 5 starts because it was clean, had good food, and seemed up-to-date. Good water pressure in the shower. Drinking water is offered free in the rooms (bottled water). You are greeted at the door by an Indian girl who puts a lay around your neck which is made from fresh flowers sewn together. Of course everyone speaks English. Everything is air conditioned (necessary in Agra's summer heat) and there are several places to eat in the hotel. Rooms are equipped with television and mini-bars.
Unique Quality: There are views of the Taj Mahal from the upper floor rooms facing south (hence the name "Taj View", though this is apparently a chain of hotels named "Taj") There is a large pool surrounded by a garden area.
Actually I got myself transferred from some other hotel in agra because of my poor experience .I searched through Internet and wrote to PRIYANKA (RESERVATION MANAGER)
and she replied instantly and gave me a good deal for one day and upgrade my room to TAJ VIEW room . Due to excellent hospitality and good food my kids forced me to stay one more days .
I really thanks to two manager of this hotel PRIYANKA & ALI .
Both made my stay as a memorable stay.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmitTandon, Director of Sales at The Gateway Hotel, Agra, responded to this review, July 12, 2013
Dear Sir,

Greetings from Agra
With reference to your feedback on trip advisor we would like to express our gratitude for your valuable feedback.
We would like to inform you that your appreciation for our services has been shared with the entire hotel team along with priyanka and Ali and this will motivate us to further increase our service standards in order to make your future visits more comfortable and delightful.
We look forward to welcome you back at the Gateway hotel Agra
Please feel free to contact me for any future assistance

Warm Regards
Amit Tandon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Arizona
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 6, 2013

The staff is very friendly but the hotel is dirty. The beds are hard. We had asked for a non smoking room but were given smoking room which was changed to non smoking when we cpmplained. However the staff had initially insisted that it was a non smoking room even though it smelled of smoke and had an ash tray in it.

Room Tip: Taj view rooms are more expensive but the city around Taj is dirty so it is not worth the expense. A...
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, July 9, 2013
Dear Sir

Greetings from the Gateway Hotel Agra

At the onset please accept my sincere apologies for the lapse cleanliness of the hotel.

We would like to assure you that we are taking necessary corrective action in this regard to ensure that such incidence do not reoccur in future

I deeply regret the inconvenience & discomforts caused to you and hope that this incident will not diminish your otherwise favourable regard for the Gateway Hotels & Resorts.
We look forward to having you stay with us again in future. Please do get in touch with me for any further assistance.

Warm Regards
Pulkesin Mohan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 1, 2013

I recently visited Agra and preferred The Gateway Hotel over ITC Mughal , which is just metres away, primarily for the better package available to me as Taj Family Getways. I had booked 2 adjoining Taj Superior rooms with Taj View. The views from the room to Taj were excellent. The staff were extremely friendly and the food (breakfast & dinner) tasted excellent especially the Indian cuisines. Though overall the buffet spread was limited to my expectation of a 5 star from Taj Group. There was an excellent large garden at the back of the hotels next to the pool which was fun for the kids especially allowed them to explore basketball. Though the pool is extremely small for s serious swimmer but still good fun for the kids.
There is a usable gym with some dumbles , 1 treadmill and 1 stepper but still small for a proper workout.
Overall I think its good value for money

Room Tip: Definitely superior Taj view rooms and nothing less
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmitTandon, Director of Sales at The Gateway Hotel, Agra, responded to this review, July 4, 2013
Dear Sir,

Greetings from Agra
With reference to your feedback on trip advisor we would like to express our gratitude for your valuable feedback.
We would like to inform you that your appreciation for our services has been shared with the entire hotel team and this will motivate us to further increase our service standards in order to make your future visits more comfortable and delightful.
We look forward to welcome you back at the Gateway hotel Agra
Please feel free to contact me for any future assistance

Warm Regards
Amit Tandon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 28, 2013

We had a room with a Taj view which was good. The room was clean but just felt a little jaded & in need of a makeover. The staff were helpful & friendly. We ate in the restaurant on two occasions & the food was good. The pool area was clean & well kept. No problem when we asked for a late check out.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulkesinM, General Manager at The Gateway Hotel, Agra, responded to this review, July 1, 2013
Dear Sir,

Greetings from Agra
With reference to your feedback on trip advisor we would like to express our gratitude for your valuable feedback.

We would like to inform you that your appreciation for our services has been shared with the entire hotel team and this will motivate us to further increase our service standards in order to make your future visits more comfortable and delightful.
we are also refurbishing our rooms in order to provide a newer look to the rooms as per your suggestion
We look forward to welcome you back at the Gateway hotel Agra
Please feel free to contact me for any future assistance

Warm Regards

Pulkesin Mohan
General Manager

The Gateway Hotel Fatehabad Road,
Taj Ganj, Agra 282001 - India

D +91-562-6602600 M +91-8171717246
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Top Contributor
57 reviews 57 reviews
57 hotel reviews
Reviews in 53 cities Reviews in 53 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed June 27, 2013

This is a hotel in a world-class tourist site, so the facility is prepared for almost anything! We were here as part of a tour package to India. Staff is friendly, varied (a puppeteer and astrologer were firsts for us) and savvy. Rooms were smaller and older, and showing signs of use, but clean, and laundry savings packages were available. The power flickered on and off often, but the hotel generators kicked in quickly. We enjoyed the buffets and chicken tikka pizza in the restaurant.

Agra, of course, is home to the Taj Mahal, which is stunning, but most of the rest of the city is not. We saw the sights, and left as promptly as possible, and that was just fine.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmitTandon, Director of Sales at The Gateway Hotel, Agra, responded to this review, June 28, 2013
Dear Sir,

Greetings from Agra
With reference to your feedback on trip advisor we would like to express our gratitude for your valuable feedback.

We would like to inform you that your appreciation for our services has been shared with the entire hotel team and this will motivate us to further increase our service standards in order to make your future visits more comfortable and delightful.
we are also refurbishing our rooms in order to provide a newer look to the rooms as per your suggestion
We look forward to welcome you back at the Gateway hotel Agra
Please feel free to contact me for any future assistance

Warm Regards
Amit Tandon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel, Agra

Address: Taj Ganj, Fatehabad Road, Agra 282001, India
Location: India > Uttar Pradesh > Agra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Agra
#6 Spa Hotel in Agra
#7 Family Hotel in Agra
#7 Business Hotel in Agra
#9 Luxury Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Gateway Hotel, Agra 4*
Number of rooms: 100
Official Description (provided by the hotel):
ABOUT THE GATEWAY HOTEL FATEHABAD ROAD AGRA: Set amidst six acres of landscaped gardens, The Gateway Hotel Fatehabad Road Agra offers an excellent view of The Taj Mahal from many of its rooms. GETTING THERE & AROUND:• 5 km from the railway station• 10 km from the airport• 3 km from The Taj Mahal. STAY:• 100 rooms including suites• Wi-Fi internet throughout the hotel• Television with cable/satellite channels• Electronic safe. Standard City/Pool View Rooms: Well-appointed rooms. Superior Taj View Rooms: With a mix of contemporary and Mughal design, these rooms offer an excellent view of the Taj Mahal. Executive Taj View Rooms: An elevated sitting area in these rooms on higher floors offers a breath-taking view of the Taj Mahal. Executive Suites: These have a private library, a DVD Player and a spectacular view of the Taj Mahal. HANGOUTGAD - All Day Dining: The all day dining restaurant serves Indian and International cuisine. Jhankar: For traditional Indian cuisine(19:30 till 23:30 hrs only) Saqui: For a fine selection of wines, spirits and cigars. ... more   less 
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Also Known As:
The Gateway Hotel, Agra Hotel Agra
Gateway Hotel Agra

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