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“Amazing Hotel” 5 of 5 stars
Review of ITC Mughal, Agra

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ITC Mughal, Agra
5.0 of 5 Hotel   |   Taj Ganj, Agra 282001, India   |  
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3rd night free !
Ranked #7 of 117 Hotels in Agra
Certificate of Excellence
Mackay
Level Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Amazing Hotel”
5 of 5 stars Reviewed March 14, 2014

What an amazing hotel! Rooms are luxurious, service was above and beyond. Breakfast had a large variety! The swimming pool and the grounds of the hotel were fantastic to wonder round at night and in the day time. Great location to visit the Taj Mahal. Would love to have stayed a few more nights and really soak up the luxury!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, March 27, 2014
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,298 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (422)
Date | Rating
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English first
Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 13, 2014

If you are looking for Luxury and want to get heart full view of Taj Manal than this is the hotel to check in.. Excellent reception, service and peace of mind. SPA in ITC Mughal Agra is the most amazing place to be and t have experience of all time.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, March 27, 2014
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 12, 2014

We stayed at the ITC while visiting the Taj Mahal. The entrance way is impressive, so are the restaurants and bar - the breakfast is also good. A nice perk is the view if the Taj from the upstairs balcony. The rooms are nice but not over the top in decadence which is why I gave the hotel 4 stars - that being said, it is an impressive hotel with good food and helpful staff. I would stay here again.

Stayed September 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, March 27, 2014
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
50 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed March 12, 2014

We have stayed at ITC Muhal for 3 nights during Christmas time. As lifetime gold SPG members, we booked this hotel based on the great reviews and its affiliation with the SPG Luxury collection in India.
As we had a car and a driver, a location wasn't very important for us, however, there are beautiful views of the Taj Mahal from the rooftop of the hotel. It is a 5* hotel and it does correspond to its ranking and represents a true sanctuary in the middle of an unattractive town of Agra. Magnificent lobby decorated in Mughal style is breathtaking as well as the other hotel's facilities. Our room was on the second floor, close to the lobby which i found very convenient because hotel occupies several buildings and i could imagine it would be quite a walk to reach the lobby or dining rooms from other buildings.
Our first dining experience at the hotel buffet restaurant wasn't great as the waiter ignored me (as a woman), but not my partner while serving us. It was very obvious that is why i am mentioning it on tripadvisor.com.Fortunately, after the first evening, the staff was nice and helpful, the Maitre D' even managed to accommodate our very late Christmas Eve dinner reservation request, despite the restaurant being sold out for the night.

There are two things i want to point out.
1) Of course, i knew about the extreme level of sexism and male chauvinism in India but i didn't expect to see it at the 5 starred hotel. How surprised i was to see that all the toiletries at ITC Mughal were made solely for men.
2) Even though, I am not a paranoid traveler and rarely leave my belongings in a safe while staying at the hotels, this time i tried and failed as the safe box was broken. I was unpleasantly surprised to find out, upon check out, that $1000 and $300 worth of Rs went missing from my purse which i left standing on the desk in the room. I have to admit that after considering all options, my partner and I came to conclusion that the money were stolen either from the hotel or from the car that we rented. I reported the theft immediately and even though the hotel manager and their security chief came back to me with their own investigation report, I still have a great inclination to think that my money were taken from the hotel.

Room Tip: Close to the lobby and central building
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, March 27, 2014
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Izmir, Izmir, Turkey
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 12, 2014 via mobile

Our stay become excellent with the help of the kind staff and rooms were very comfortable. I would like to thank especially to Mrs Neha Sharma!!!


I would like to visit again
Thanks a lot






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  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, March 27, 2014
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

The hotel is spread in 22 acres .... Old but very well kept.....the property has it's own aura, opulence..... It's grand .....the place has various restaurants , beautiful bar and and amazing swimming pool ..... The grandeur is just mesmerizing

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, March 27, 2014
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 11, 2014

Restaurant was good but food quality was not value for money .I advise residents to look at other options such as Hire taxi and eat out side the Hotel.
housekeeping standard is an average and we complained but response was not satisfactory

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, March 27, 2014
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Location: India > Uttar Pradesh > Agra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#5 Romantic Hotel in Agra
#7 Luxury Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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