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“Excellent Service and great food” 5 of 5 stars
Review of ITC Mughal, Agra

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ITC Mughal, Agra
5.0 of 5 Hotel   |   Taj Ganj, Agra 282001, India   |  
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Third Night Free
Ranked #4 of 107 hotels in Agra
Pune, Maharashtra, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Excellent Service and great food”
5 of 5 stars Reviewed November 2, 2013

The Stay at ITC Mughal and the dal makhani at ITC Mughal Agra needs to experienced.

Breakfast full marks - just too good.
The rooms are very comfortable and just too good.
The Hotel is just great.
The staff was very courteous and excellent.
Had been to the place with a foreign delegation - the guests were too happy

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, November 5, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
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Blaina
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 1, 2013

This hotel is hidden behind big gates, but what awaits you when you enter is a dream vista. Very luxurious gardens and pools all very well designed and laid out. The hotel reception is very spacious and cool. The rooms have every luxury and are very roomy and comfortable.i must say I find the Wi-fi a bit expensive for the time allowed but they do offer very fast speeds.
The restaurants are very good both Indian and continental cuisine with a good variety.

Room Tip: I must say all rooms are very good but if possible go for a king room.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, November 5, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Top Contributor
51 reviews 51 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed October 31, 2013

I used an SPG Upgrade to get a suite at this hotel, and it was the best decision of my three week trip. The grounds are gorgeous, the public areas are stunning, the breakfast is top notch, and the room--I have no words. Huge space, with soaking tub, multi-head shower, giant sitting room, walk in closet, a fantastic bed, even gourmet chocolates. The location is convenient to the sites and the train station, though not much in their neighborhood for tourists. The staff is exceptionally professional, but entirely unobtrusive. There's not much you can really say when everything was perfect, is there?

Room Tip: Spend the extra money, get a suite. You can thank me later.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, November 5, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 31, 2013

Hotel was great, with very sexy & chic public spaces, beautiful rooms and a nice pool. All staff very friendly and helpful. A real highlight was dining at Bukhara, the Indian food & service were exceptional. Fun to see the hand stretched Naan bread being made in the open kitchen. Dal was the best I've ever had and the staff shared the recipe with me. Fun and authentic decor, great ambiance.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, November 5, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 30, 2013

Stayed at hotel for two nights, facilities & amenities were all of a high standard. The lounge bar & breakfast settings were first class.
Room was well set out and more than comfortable and the hotel is within easy reach of the Taj & Fort.
Finally the restaurant in the basement, although expensive, was excellent, highly recommended if staying in Agra!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, October 31, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banbury, United Kingdom
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 29, 2013

This hotel is an award winning design (think trendy red brick university campus library) set in substantial and well kept gardens.
Service levels generally good but let down by a few basic sillies (room supplies not refreshed, toiletries missing). Buffet restaurant breakfast/lunch good but service for tea coffees/ drinks sometimes painfully slow and needing reminders.
Peshawri restaurant good but relatively expensive for the quality.
Expensive wi-fi (a real bug bear for me!!!) didn't work properly; although in fairness a techie came to the room late at night and did the "just press this and just press that and select so and so, reset this and its working" routine. Just run me through that again?
Gardens extensive and lovely; great if you are a birdwatcher too with hoopoes, redstarts, bulbuls etc etc.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, October 30, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

the 3 nights we stayed here were superb. In fact one of the ladies cried when she left...she enjoyed it so much. Friendly efficient staff,excellent rooms,great facilities.... Try it....it's like flying first class every day you're there

Room Tip: We stayed in a suite....well worth it
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review, October 30, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Location: India > Uttar Pradesh > Agra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Agra
#4 Luxury Hotel in Agra
#4 Family Hotel in Agra
#4 Spa Hotel in Agra
#5 Business Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:5 star — ITC Mughal, Agra 5*
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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