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“Super..” 4 of 5 stars
Review of ITC Mughal, Agra

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ITC Mughal, Agra
5.0 of 5 Hotel   |   Taj Ganj, Agra 282001, India   |  
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Ranked #4 of 111 Hotels in Agra
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Super..”
4 of 5 stars Reviewed November 17, 2012

Good location (10 mins from Taj) and a lovely hotel with big grounds. The lobby decor is very nice, luxe without being over the top. They upgraded us to a family suite which was very spacious. Good service from all the staff and a great breakfast buffet. The indoor recreation centre is under renovation right now but they have lots of outdoor things for kids to do. The pool is nice & the ATV track is great fun, so are the family bicycles. Be warned that there's no lift.

Room Tip: The Family suites are great if you're travelling with kids.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, November 26, 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

Thank You for appraising the hotel for its service and staff. Staff is highly motivated with your comments.Recreation is one of the highlights of our hotel and we try and make the stay for each and every guest a memorable one.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,876 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (332)
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Exeter, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 16, 2012

The hotel has first class accommodation and grounds and is a short drive away from the Taj Mahal. There is an observation tower at the top of the hotel which gives you your first glimpse of the Taj Mahal.
The rooms, staff and food were all excellent.
There are pools, sauna, and sun lounging areas in the grounds which were most welcome after a hard days sightseeing.

Stayed October 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, November 19, 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

Thank You for appraising the hotel for its service and staff rooms,food ,pools and sauna.
The staff through out the hotel is highly motivated with your comments.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
65 reviews 65 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 16, 2012

Perfect hotel for relaxing.fantastic pool outside.there are 2pools.rooms very cold and no heather.room very old and not so big.restaurants are nr.1 in agra.one is international one indian food. Wifi not included

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, November 26, 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

Thank You for appraising the hotel for its service and staff.
Also your concern regarding the rooms has been taken up and strict administrative action is being taken on the same.
Staff at restaurants are highly motivated with your comments.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 16, 2012

ITC must be congratulated for excellent customer service. I had difficulty booking my train ticket from outside of India beause it required an Indian mobile number. I called the ITC and explained my problem and the gentleman went out of his way to help me by offering to follow-up his end. My first impressions were excellent and I hadn't even left home.

After arrival, I was pleasantly surprised to find a beautiful hotel room, very spacious lobby, a roof top which overlooks the Taj, very nice hotel grounds and 2 nicely designed swimming pools.

One the evening, we ate the Burkhara Restaurant at the hotel. This was easily the BEST meal we had on this 2 week journey and best Indian meal ever had.

I had a little bit of a sore throat one evening so ordered an off-the-menu hot drink at the hotel bar. The gentleman made the drink exactly as I had described and even didn't charge me for it because it was for a sore throat and wished that I'd get better soon.

The beautiful hotel, excellent location and exceptional personal service is a winning formula which should be made a shining example of the best for all hotels around the world.

Room Tip: It seemed like half of the hotel was under refurbishment. We didn't have any noise and slept in...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, November 26, 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

Thank You for appraising the hotel for its service and staff. We at ITC Hotels believe that the Guest is God and we try to go all out in helping them in best possible way.
Staff at the Front Desk, Bar and Peshawri is highly motivated with your positive comments

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Short Hills, New Jersey
Top Contributor
85 reviews 85 reviews
46 hotel reviews
Reviews in 49 cities Reviews in 49 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed November 14, 2012

The 4 of us drove directly from Delhi airport to the Mughal. We checked into suite 554. Suite 554 had a day bed in the living room which we used instead of a roll-away for our 8 year old. There was a large seat by the bay window which the staff made up for our 4 year old. The hotel was a great way to overcome our jet lag after a long international flight - tea and hot chocolate were available at odd hours, the beds were comfortable.
What else - the chole bhature at breakfast was the best we had in a long time. The kids loved the wide range of cereals and baked goods at breakfast. They loved the biryani at Peshawri too. The Kaya Kalp spa is beautiful, the services were top class. The property has beautiful trees. We wish we had spent more time there.
The only negative was the hotel's travel service - our car rental experience was less than satisfactory. They were not too knowledgeable in terms of tickets for attractions either. For the high price we paid, we expected a much higher level of service. If you have to rent a car or need an airport pick-up, avoid going through the hotel.

Room Tip: Suite 554 is renovated. We saw a couple of rooms in the heritage wing too - these were more beautifu...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, November 19, 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

Thank You for appraising the hotel.It is delight to know that you had a wonderful stay with us. Staff here at ITC Mughal is highly motivated with your comments.
I would love to welcome you back to the hotel to enjoy some more Chola bhaturas and Biryani.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 13, 2012

ITC Mughal,Agra is one of the most complete hotels in India. The breakfast is suburb with many choices. The Peshawri restaurant has fabulous selections one being the grilled lamb and and the dal. But the best thing there was their spa second to none and highly recommended. Plus the service was excellent.

Room Tip: Be next to the spa
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, November 15, 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

Thank You for appraising the hotel for ITC Mughal,Agra as one of the most complete hotels in India.Also we are delighted to know that you enjoyed your meal at our Indian restaurant-Peshawri.Staff at Kaya Kalp-The Royal Spa is highly motivated with your positive and inspiring comments.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albert, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 12, 2012

We booked this hotel online based on the description and reviews. This is apparently the best hotel in Agra, physically I agree, service wise, not bad.... I gather that there isn't much competition in Agra.

On first glance the hotel grounds are well kept and actually quite beautiful. This gives way to a stunning marble entrance / great room outfitted with antique style furnishings and decorations. The main desk staff and porters are very helpful and attentive, check in was smooth and problem free. The room was very spacious, carrying on the tasteful "antique" theme, the furnishings are well cared for and exude a graceful elegance. I was pleasantly surprised that the hotel offered to launder 4 articles of clothing at no additional charge, I took them up on the offer and my clothes were returned clean and fresh. The water in may parts of India is a bit "questionable" and this property is no exception. Upon drawing a bath I was greeted with a murky tea colored brew of "fresh" water, my only concern is that typically a hotel in this price (and star) bracket should have a complete filtration/purification system in place. Remember bottled water is your best friend.

On my way to the pool, along hallways lined with beautiful white marble, there is an understated elegance and subtle beauty that only a building hand crafted by true artisans can exude. The pool is pleasant, and well kept. This is where the service portion of my experience began to suffer. Our young waiter had an air of indifference, the towel attendant could scarce be bothered to tear his attention away from the conversation he was having with our waiter.

The property houses two full service restaurants, one dedicated traditional Indian fare, and one "Multi-cuisine". My traveling companions chose the latter, the service was decent even bordering on overbearing, however the quality of the food was lacking (quite possibly the most disappointing meal we had in India).

All in - this is a nice hotel with everything required to be a great hotel. All it needs is a little brush up on maintenance, a bit more training for the service staff and someone to take charge of the kitchen.

Stayed October 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, November 26, 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

Thank You for appraising the hotel for its deign and architecture.
Also your concern regarding service and staff has been taken up and strict administrative action is being taken on the same.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Location: India > Uttar Pradesh > Agra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Luxury Hotel in Agra
#4 Spa Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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