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“Outstanding Service” 5 of 5 stars
Review of Trident, Agra

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Trident, Agra
4.5 of 5 Hotel   |   Fatehabad Road, Agra 282001, India   |  
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Ranked #2 of 111 Hotels in Agra
Riverside, California
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
“Outstanding Service”
5 of 5 stars Reviewed March 14, 2013

The staff was really very accomodating. The food at both the breakfast buffet and the dinner was top notich. The chefs were very attentive. The pool area was peaceful We enjoyed our 2 night stay here very much.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this review, March 16, 2013
Dear Guest,

Thank you for choosing to stay with us and for your review on Trip Advisor.

I am happy to know that you had a good stay and were impressed with the attentive service. Your appreciation of the efforts put in by the team to ensure that you were comfortable is very encouraging.

I am happy to learn that the Chef’s did a justice in presenting the buffet spread for your meals. Your compliments have been shared with the entire team and in particular with Food & Beverage Production who were delighted to note that their efforts were so well recognized.

It is great to have you as an ambassador of Trident experience and we all look forward to welcome you back on your next visit to the city of Taj Mahal.

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,470 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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Devon
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2013

Stayed here as part of a holiday with Riviera Travel. It is a lovely hotel with clean and comfortable rooms, very helpful staff and good food. We particularly enjoyed the pool and garden area, and the buffet in the evening was very good. The shop had an interesting range of souvenirs and postcards.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this review, March 14, 2013
Dear Guest,

Thank you for sharing your feedback of your stay on Trip Advisor.

All of us are delighted to read your review on your experience at Trident, Agra.

Thank you for your generous praise for the team. It’s a pleasure to learn that you found the staff “helpful”.

Your compliments have been shared with the entire team and in particular with Food & Beverage Production, Horticulture and Housekeeping team, who were delighted to note that their efforts were so well recognized.

We would be glad to have another opportunity to welcome you back.

I hope that our distinctive service will tempt you to return and stay at one of the many excellent Trident Hotels in the future

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bella Vista, Arkansas
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 38 cities Reviews in 38 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 13, 2013 via mobile

Overpriced and poorly maintained. Charge for wifi. Wines way overpriced. The cook needs to learn how to cook western foods. Overall it is tolerable but not desirable place. I can not compare to other local places to know if there is better so can only compare to western based hotels. This one has a 4 star entry but fails after that. Room temperature control would not cool room below 22C.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this review, March 19, 2013
Dear Guest,

Thank you for taking time to review us on Trip Advisor. We sincerely appreciate your time.

We are distressed to note that we have failed to provide you the expected experience. I have no excuses to offer, but certainly believe that we have not been able to fulfill the promised experience on this occasion.

I have noted your comments on temperature control in the room and would like to thank you for sharing your feedback. I have shared the feedback with the Engineering department and corrective action has been initiated regarding it.

With regards to your comments on wifi charges, may I request you to please contact me whenever you plan your next visit to Agra. I would be happy to work out a special rate for you which will include internet.

I regret you found the prices of wines high. We endeavor to keep our prices in line with similar hotels in the city, however based on your feedback we shall relook at the prices once we review the same.

With regards to your feedback on our product, I am pleased to inform you that we have renovated the public areas of the hotel like lobby, bar and restaurant and are planning to renovate a section of the hotel’s bedrooms which are better suited for discerning travelers like you.

May I please assure you that we will do our best to take care to improve!

I apologize once again and would request you to please treat this incident in isolation and non-representative of the Trident experience and give us another opportunity to make amends. The team and I shall ensure that you have a memorable stay with us.

I look forward to the pleasure of meeting you during your next stay with us in order to personally apologize.

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
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London, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 11, 2013

Stayed here after our trip from Delhi, Very close to Taj Mahal. Am glad our tour operator Veeru of Indian Holidays Travel selected it as it was very good.An oasis hidden from the chaotic domestic hubbub. Great room and service, whilst the food in the restaurant was certainly above par. Nice setting around a central green central area and pool. Just a pity it was raining. We rated this hotel as one of the best on our tour, for various reasons.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this review, March 12, 2013
Dear Guest,

Thank you for posting your valuable response on Trip advisor about Trident, Agra

I am pleased to note that you enjoyed your stay and that services rendered by my team were to your satisfaction. Thank you for your kind words of appreciation. The team at the hotel is pleased to know that they were able to meet and exceed your expectations especially the Kitchen team!

Our horticulture team was also happy to learn that their efforts were so well recognized. It is recognition such as yours which keeps us motivated and helps us in delivering our best.

This time of the season becomes really unpredictable and hence the sudden rain which hampered your enjoyment at the pool.

I thank you once again for your positive and appreciative feedback and look forward to having more opportunities to be of service to you

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 11, 2013

Stayed at this hotel for two nights during a visit to the Taj Mahal. Staff welcoming and friendly. Restaurant modern and choice of food excellent. Modern reception, rooms a bit dated but clean. Beds are comfortable and linen crisp and clean along with towels. Pool area landscaped and pool service excellent. The friendliness and willingness of the staff at this hotel make it and I would most definitely recommend a stay here if you are visiting Taj Mahal. Outside the hotel is another story and a bit of a culture shock really.....Locals are friendly enough though.

Room Tip: The no tipping policy is an excellent idea ....Really makes you aware that the staff here are truly...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this review, March 13, 2013
Dear Guest,

Thank you very much for sparing time to share your feedback on Trip Advisor. We sincerely appreciate your time.

It is indeed a pleasure to hear words of praise for the hotel, facilities, staff , food and service.
I am delighted to note that you have enjoyed your stay thoroughly.

With regards to your feedback on our rooms, I am pleased to inform you that we have renovated public areas of the hotel like the lobby, bar and restaurant in the near past and are looking at renovating a section of the hotel’s bedrooms in the near future.

Your compliments have been shared with the entire team and in particular with the Food & Beverage Service, Kitchen and Housekeeping team, who were delighted to note that their efforts were so well recognized. Your generous indication of our performance will be a source of great inspiration and will encourage us to strive for even higher standards of service.

We thank you for your recommendation and support and hope that Trident remains your preferred hotel on all your future visits to Agra.

Thank you once again for your recognition and we hope to have the pleasure of your continued visits to our hotel.

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 11, 2013

We were very pleased with the Trident Agra. We stayed here as part of our escorted tour of India in early March. The public space and service at this hotel is impeccible and the rooms are very comfortable and functional. Each time we entered the gates from the street, we felt we were finally home. The restaurant was excellent also.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this review, March 13, 2013
Dear Guest,

We sincerely appreciate your taking time off to share your experience on Trip Advisor.

Thank you for your generous praise for the product and team. I have shared your compliments with the team for whom it has been a tremendous source of inspiration.

It is a pleasure to learn that you felt “at home” here. Your compliments have been shared with the entire team who were glad to hear that their efforts were appreciated in such a manner.

At Trident, Agra, we endeavor to be consistent in ensuring that we deliver excellent service. It is our continuous endeavor to ensure that every guest leaves as an ambassador of our product and services. We are delighted to note that our food, services and product were to your satisfaction.

My team and I hope that Trident, remains your preferred hotel on all your future visits to Agra.

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 9, 2013

We stayed here in February. First, I'd like to give a big thanks to Gary who was really accommodating in welcoming us to the hotel and helping with car arrangements. Now on to the hotel:

This hotel is close to the Taj Mahal, making it probably the best moderately priced hotel in Agra. Agra has a lot of urban issues, and overcrowding is more noticeable there, but this hotel does a good job of providing a safe and quiet escape. There are always autorickshaws parked outside of the main gate, so safe, cheap, and easy transportation is readily available.

The rooms were what one would expect: perfectly suitable for a good night's rest, had Internet, were clean, had nice bathrooms, and cable television. The hotel grounds have a nice courtyard that guests can walk past as they go to their room, adding to the ambiance. The buffet was more than great. This was where the Trident Agra shines. The dining room is nice, the staff so professional and great at what they do, and there were so many options for a good breakfast before heading out for the day.

Overall, would absolutely HIGHLY recommend this hotel to all.

Good for travelling with kids.

Room Tip: I guess ask for a garden room, but I can't remember if Tah Mahal views were available.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this review, March 12, 2013
Dear Guest,

It was a pleasure having your family and you stay at Trident during your visit to Agra in February 2013.

We cannot thank you enough for sharing your compliments with the Trip Advisor community.

I have conveyed your gracious comments to Gary and also to the entire team, for whom it has been a great source of inspiration. At Trident, it is our utmost focus to provide our guests with personalized services and facilities which meets high standards of hospitality and it is truly heartening to have our efforts recognized by you in such a manner.

Your positive observations regarding our product and service is truly inspirational for all of us. It is our endeavor to provide our guest with the highest level of comfort and to make their stay memorable and your appreciation is indeed rewarding.

It is recognition such as yours which keeps us motivated and helps us in delivering our best.

I thank you once again for your appreciative feedback and look forward to the delight of having more opportunities to be of service to you.

Thank you,

Yours sincerely,

Vishal Bharti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trident, Agra

Address: Fatehabad Road, Agra 282001, India
Phone Number:
Location: India > Uttar Pradesh > Agra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Agra
#2 Spa Hotel in Agra
#2 Family Hotel in Agra
#2 Romantic Hotel in Agra
#2 Luxury Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Trident, Agra 4.5*
Number of rooms: 135
Official Description (provided by the hotel):
The Trident, Agra, set amidst beautiful gardens, fountains, landscaped central courtyards, is built of red stone reminiscent of the Mughal era. The hotel is only 1.5 kilometers away from one of the new 7 Wonders of the World, the Taj Mahal. ... more   less 
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Also Known As:
Trident Hotel Agra
Hilton Agra
Agra Trident Hotel

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