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“Great value!” 5 of 5 stars
Review of Wyndham Grand

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Wyndham Grand
5.0 of 5 Hotel   |   Fatehabad Road, Agra 282006, India   |  
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Ranked #27 of 115 Hotels in Agra
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Great value!”
5 of 5 stars Reviewed January 11, 2014

Beautiful and clean hotel with well decorated rooms in a great location. The service was also top notch. When comparing to the other top rates hotels in the area you can't beat the value of this property. We stayed during a cold snap in the weather and the hotel could have done more to heat the common spaces and the rooms to make it more comfortable. Other than that, nothing I would change. The pool looked amazing and would have loved to have been able to use it...next time. If I make it back to Agra I will be sure to stay again.

Stayed January 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Wyndham Grand, responded to this review, January 13, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are deeply anguished that we let you down in certain areas and will definately work on improving our selves.

We sincerely appreciate your feedback. We are committed to consistently providing warm and efficient service to our guests and their appreciation is our greatest reward.

We look forward to the opportunity of having you stay with us again.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,064 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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English first
riverside, ca
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed January 11, 2014

Came from the US in December to meet and conduct my business with Agra suppliers. Sat in the lobby and one of my suppliers was showing me a few samples. The manager and his Bouncer came and cussed my supplier and told him to leave the premises ..they were loud, rude and crude. When i protested, i was told to conduct my business in my room where my wife and kids were. Complained to the the assistant manager, Mr. Bhargav who said he will get back to me in 20 minutes, HE NEVER DID. The management do not care about their customers, they have a big ego and rule the hotel like kings. The room we stayed in was full of mosquitos, the TV, AC and the lights are controlled by a 18 button panel...nothing worked... when you tired to lower the temperature, the lights came on, the floor in the room was dirty, had to call the reception three times to get the tv turned on.. Came back one night and the room key would not work, had to walk all the way past the garden to get another key. The breakfast buffet was the same old recycled food everyday, the pastries and doughnuts were stale, the placements were stained...the waiters complained about having to work 12 hours per day for a measly salary, their morale was low...the bathroom in the lobby was stinking of urine...management was saving on water by not having the urinals flush....THIS IS THE WORST SO CALLED FIVE STAR HOTEL THAT I HAVE STAYED IN.

Room Tip: IF you want to conduct any kind of business, stay away from this place...they wont let you conduct b...
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  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Wyndham Grand, responded to this review, January 14, 2014
Gentleman,

We are responding as you have written a so called review on trip advisor, even though such comments normally do not deserve a response.

We are sure if you were staying at a high level hotel on a trip you will not appreciate people spreading out their wares across on lobby tables and talking as if they were sitting on a market street. We clearly remember our senior management had politely requested you to abstain from doing the same for which you and your suppliers had at the same time responded very rudely while threatening them of such comments on various sites. You had tried through your supplier or friend such comments earlier also which we had removed. Request you to please behave as a mature human. Writing such things doesn't spoil the impression of the hotel but only shows your level of thinking.

Regards,

Wyndham Grand Agra Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2014

one of the best palces i have ever been. very spacious and like a place. it feels like you are in mugal times with modern equipments and truely you get a feeling of the place. very nice staff and good food. the evening are just wonderful with the water fountains and the pool resturant is nice.
good work by wyndham group!

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Wyndham Grand, responded to this review, January 11, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation and service.

We sincerely appreciate your compliments. We are committed to consistently providing warm and efficient service to our guests and their appreciation is our greatest reward.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 10, 2014

I went their with a group for one night stay and got bored after some time. It is a good property but not at all happening kind of place, very dull kind of.

Food and hospitality is just fine. I thought of using their Jacuzzi but when i looked at it I completely lost that thought as it was so poorly maintained and located in one dull corner of the basement. Spa facilities are not at all to the standard of the hotel.

Swimming pool is great infact best for pool parties as it has a bar and sitting inside the pool.
If someone wana do pool party , best place to celebrate.

Overall, it doesn't give me a feel of grand hotel as room interiors are also very normal.

Room Tip: All rooms are same.
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  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Wyndham Grand, responded to this review, January 11, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We sincerely appreciate your compliments. We are committed to consistently providing warm and efficient service to our guests and their appreciation is our greatest reward. We will also definately look at the aspects where we need to improve apart from of course intruding into the personal lives of our guests.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2014

It was a family stay with three families each one having two adults and two children. Very nice place having good area for children to play and enjoy. Liked their breakfast as well. Near to Taj Mahal.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Wyndham Grand, responded to this review, January 11, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation and service.

We sincerely appreciate your compliments. We are committed to consistently providing warm and efficient service to our guests and their appreciation is our greatest reward.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 9, 2014

Stayed here for 1 night. Beautiful hotel setting and grounds. I felt overall the service at this hotel was poor relative to other similar class hotels we had stayed in, the check-in process was unfriendly and slow (in fact checkin staff seemed more content on chatting to themselves).

The first room we were shown was 2x doubles and had an outlook over a construction site, the staff member we had said he would "shift the beds together" which was not ideal at all (given there was no zip-system and there would still be a large gap), he seemed to think this would be adequate. After 10-15 minutes another room was found which was lovely, large and nice outlook over the fountain however it had a definite musty smell (it was quite cold and damp the time we stayed).
Ammenties were okay, bathroom was a little dated and the cordless phone did not work.
The brief interaction I had with a senior hotel staff was very nice and he was incredibly helpful.
Breakfast buffet was good and service here was good.

Overall: Beautiful hotel, nice room but experience let down by poor check-in and junior (?) desk staff. Senior staff members/managers were very helpful. Will probably stay at Trident just up the road in future.

As an aisde the hotel really had no security measures when entering by car (all other hotels seemed to check the bonnet/trunk/driver and ask for details) - I aguess most of the time its relatively pointless but given the crime stats in this state in particular it surprises me.

Room Tip: ask for first floor fountiain view room.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Wyndham Grand, responded to this review, January 10, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are deeply anguished that we let you down in certain areas and will definately work on improving our selves.

We sincerely appreciate your feedback. We are committed to consistently providing warm and efficient service to our guests and their appreciation is our greatest reward.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 9, 2014

Its a great property to stay on very beautiful rooms are good in size bathroom inside d room is little bit old styled breakfast buffet is awesome. The landscape inside it very beautiful. The staff on d front desk is not at all cooperative still I will say one should stay in this property.

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Wyndham Grand, responded to this review, January 10, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation and service.

We sincerely appreciate your compliments. We are committed to consistently providing warm and efficient service to our guests and their appreciation is our greatest reward. We will also definately look at the aspects where we need to improve.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand

Address: Fatehabad Road, Agra 282006, India
Phone Number:
Location: India > Uttar Pradesh > Agra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 115 Hotels in Agra
Price Range (Based on Average Rates): $
Hotel Class:5 star — Wyndham Grand 5*
Number of rooms: 160
Official Description (provided by the hotel):
Wyndham Grand located in the city of Taj, has been built on 18 acres of land with a large frontage. A beautiful hotel property inspired by the intricacy of Mughal architecture with splendid lawns, fountains and ancient interiors that take you back to an era of emperors and princes with the modern facilities. A masterpiece of architecture it is built on ''Mughal Theme'' with world class modern hi-tech amenities. It is attracting global leisure & business Tourists. The royal ambience, the intricate craftsmanship and the beautiful landscape makes it the most preferred destination in the itinerary of tourists. A visual delight for holiday makers as it revives the grandeur of the Mughal Emperors.Wyndham Grand Agra is perfect for an extended break with its idyllic settings, perfect location and world–class amenities. The hotel has 160 spacious suites and rooms. It offers many leisure options, including a large swimming pool and a luxury spa. The hotel has a variety of dining options, The Orient Café, Jharokha, Pakhtoon, Zaiqa serve authentic Mughalai , Indian and international cuisines. While Mharo Gaon, the village theme speciality restaurant is one of the major attractions in the city. Experience the heavenly beauty of Agra in all its tranquil glory. Recreated and preserved to awaken and rejuvenate your senses … to make you experience pure bliss. We offer many facilities, such as:-• Agra’s largest swimming pool with a submerged Pool Bar • Al-Sehat (Spa), Gymnasium, Steam & Sauna• Ta-Dhin (Discotheque)• Kiddies Playground with slides• Lobby & Lounge • Conference & Banquet Halls • Banquet Lawns • Reception, Luggage Store & Travel desk• Wireless internet connectivity• Tennis Court/ Basketball court • Mughal Garden. Our rooms are well integrated with the following features:- Entertainment: • LCD TV with remote • DVD Player • Cable channels Bed Features: • Bed side electronic control panels • Telephone/ cordless • International direct dialling telephones lines Dining: • 24 hours room service • Minibar • Tea/Coffee maker Rooms Features: • Non-Smoking rooms • In-room amenities • Air conditioning • Direct dial telephone • Electrical outlet at desk level • Bathrobes • Bathroom amenities • Hair dryer • Safe • Bathroom telephone • High-speed internet access / WiFi (Surcharge) • Bathtub/shower • Iron and ironing board (On Request)• Minibar • Newspaper on request ... more   less 
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