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“Great views, extremely poor service” 3 of 5 stars
Review of Saniya Palace Inn

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Saniya Palace Inn
Chowk Kagziyan,South Gate, | Taj Ganj, Agra 282001, India   |  
Hotel amenities
Ranked #44 of 111 Hotels in Agra
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great views, extremely poor service”
3 of 5 stars Reviewed October 24, 2012 via mobile

The rooftop restaurant does indeed have amazing views of the Taj, and serves very good food. The rooms are also good and very clean.

However, the staff here really ruined the stay for us. We had a booking that had not been confirmed in email, but when we turned up the guy found it extremely difficult to tear his eyes away from the tv screen to check whether we had a room.

He then took us up (wordlessly) to the room, and only when prompted did he give us a key, tell us begrudgingly about the shower and told us (wrongly it later turned out) there was free wifi.

Another member of staff then tried to sell us a bus to Jaipur at an inflated price of 5 times other travel agents, claiming this was the only price we would find, and then told me to return the book I had swapped from the hotel collection of old traveller books when he discovered we had booked a bus elsewhere.

Seems like they rely too much on their location and not all important customer service.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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351 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • German first
  • Italian first
  • Japanese first
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English first
Bern
1 review
5 of 5 stars Reviewed October 11, 2012

The view on the Taj Mahal from the roof top of Saniya Palace is great and the manager Ravi is very helpful. And the atmosphere at Saniya Palace was really nice and the people there very friendly. We can also recommend the restaurant with delicious local and also Western food and nood spicy if you like! :) The room was okay for the price we payed. We took the cheapest one. Internet with Wifi was very fast!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Agra, India
1 review
5 of 5 stars Reviewed October 8, 2012

This hotel has a great view to the Taj Mahal! The food on the rooftop is excellent and the staff is very helpful. If you need a train ticket, ravi can hook you up! The room was ok, but the sunrise on the rooftop of the hotel is great. Worth wake up early for!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 4, 2012

The Taj view from the nicely decorated rooftop restaurant is awesome, probably the best you'll find. Great location. The price for the room was ok, although it was tiny and quite dirty. I got an infected wound from using the shower bucket. The guys at the reception were nice and helpful but the restaurant staff was rude and completely disinterested. The food was overpriced and tasted bad.

Stayed September 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 2, 2012

You can enjoy a realy nice view on the beautiful and green rooftop restaurant on the Taj Mahal and go on internet or just relax for a while. Good standard indian hotel for good value. I had a nice small room also with view on Taj Mahal but it needs a promised face lift on the older furniture. The funny manager can read your needs from the lips with his good experience. My motorbike was also good treated and placed in the hotel and not out in the streets.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
1 review
4 of 5 stars Reviewed September 24, 2012

We stayed two nights at the Palace, & thoroughly enjoyed the experience, staff are courteous & helpful, & there are many quiet lounge areas to relax. Rooftop garden/ restaurant areas has the best views of the Taj. Food is varied ,with continental & tradition Indian cuisine, which was delightful.

Room Tip: Try to get a good deal on the penthouse sweet , located adjacent to roof top garden with view of the...
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 21, 2012 via mobile

The location is perfect. You get a very good view of the Taj Mahal on their roof top restaurant.food are excellent Chicken Mughalie. the manager Ravi is very helpful. Basic room with fan is very affordable and you have a good wifi.
Thanks the hospitality Saniya Palace Hotel.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Saniya Palace Inn

Address: Chowk Kagziyan,South Gate, | Taj Ganj, Agra 282001, India
Location: India > Uttar Pradesh > Agra
Amenities:
Bar / Lounge Free Parking Restaurant Airport Transportation
Hotel Style:
Ranked #44 of 111 Hotels in Agra
Price Range (Based on Average Rates): $
Number of rooms: 13
Official Description (provided by the hotel):
Saniya Palace is a perfectly located budget hotel only 2.5km from the Agra Fort train station and only 150m from the South gate of the Tal Mahal.Double Rooms start from 400 Rs with En suite. (from 600 Rs with Breakfast) With pick ups from the station you'll be relaxing in 5 mins watching the sun set with superb views of the Taj Mahal.The good quality roof top restruant provides a great place to discuss the forthcoming trips and sights around Agra, making it the simple, cheap and comfortable place to start your trip in India. ... more   less 
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Also Known As:
Saniya Palace Hotel Agra

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