Recently, we stayed at this hotel for 2 days in January..Although the surroundings are serene, the hotel is situated a little away from the town. The building has an old world charm to it. We stayed in a room of type Classic cottage - make sure to select your room type beforehand. The lawns are lush and green and very inviting. There are beautiful white, metal furniture in the gardens which makes it look very classy. The rooms are spacious but not warm enough during winters. The complementary heater provided doesn't suffice. We asked for firewood which the manager had previously at the time of booking, confirmed as complementary. But we got a big surprise when we were asked to pay 150 bucks for the firewood in cash. Beware of this, and get all complementary offers in your confirmation.
The less said the better. We had expected the food to be of a certain standard.. but the quality of food and the service levels were a huge let-down. The morning coffee is a big no-no. You don't want to spoil your morning with a badly made coffee. They don't use milk, but milk powder or creamer. This can be made in the room itself, so why pay 35 bucks for it and have it ordered? Imagine having cold biryani for dinner on an equally cold winter night. What more can you ask for? Despite asking the biryani to be reheated, it came back at the same temperature. The complementary breakfast is average and manageable. Food is expensive if had at the hotel and room service charges are extra. So it is better to have food at the town center itself where there are lots of options.
Unless you have your own vehicle, this hotel is not recommended. There are no lights in the streets after it gets dark, so it is unsafe. Rickshaws usually charge around 70 bucks from the town center, but if you get the hotel to call a rickshaw for you, they charge in 3 digits.
Overall, the stay was pleasant, the rooms were clean and well-maintained. It is definitely a cosy place to stay, but due to the other factors as listed above brought down the overall satisfaction.
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- Also Known As:
- Kluney Manor Hotel Ootacamund
- Kluney Manor India/Ooty