Me and my wife stayed at the “Ooty King’s Cliff hotel” in september 2010 just for 1 night but it was enough to have a very bad experience.
The hotel is situated on the top of the mountain so apparently is a very charm and nice place but it has a very big problem which is not a properly-equipped hotel to take low temperatures.
In fact there was not heating in the room neither electrical not gas except one small fireplace wich only took one hour.
As the temperature in the room was like the one it was outside we decided to find a solution and we explained the problem to the recepcionists, they told us that the only thing they could do it was give us more firewood (not for free) and if we wanted to have a heater we also had to pay for it.
Despite we were not agree about paying for a service that should be included we finally did it, but the heater was too small and it was not powerful enough to heat the room so we had to use three blankets to sleep.
The day after when we check out we said to the recepcionists that we were very frightened during the night but they didn’t want to understand our complaint and we never received an apology from them.
Also, breakfast in theory started at 8 A.M. but at this time there was nothing prepared, we had to wait more than 15 minutes to order what we wanted and almost 15 minutes more to get them (the most curious thing is that we were alone in the breakfast room, there were nobody else but three o four waiters).
Because of that delay our taxi that was waiting for us at 8:30 it had to wait 30 minutes more.
Disappointing hotel, specially bad service and very unpleasant staff.
Definitely a non recomended hotel.
We attach some pictures about the bad condition of our room.
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- Also Known As:
- Kings Cliff Ootacamund
- Kings Cliff Hotel Ootacamund
- King's Cliff India/Ooty