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“Great Stay at Sinclairs” 5 of 5 stars
Review of Sinclairs Retreat Ooty

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Sinclairs Retreat Ooty
3.5 of 5 Hotel   |   Gorishola Road,, Ooty 643001, India   |  
Hotel amenities
Ranked #21 of 71 Hotels in Ooty
Hyderabad, India
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Great Stay at Sinclairs”
5 of 5 stars Reviewed August 18, 2012

Sinclairs is located away from the din and dust of Ooty city, and overlooks the ooty valley.

We stayed here for 5 nights and were given a Valley View room, which has an excellent view of the valley. The staff was extremely cordial and very helpful.The rooms were very good, and the property was very well maintained even during the off season period.

Minor drawbacks - the bathroom was a bit small, and at times the room felt a little bit stuffy. Nothing major, especially compared to the dramatic views the room provided and the helpful hotel staff!

Highly recommend it!

Room Tip: Ask for a Valley View room!
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this review, August 28, 2012
Dear Guest,

Thank you for posting such a lovely 5 star review and I am delighted that all the staff were able to assist you with your needs during this stay. All I can say about your enthusiastic comment is that we are really happy and I'll personally praise the team for the great job! It is always nice to read positive aspects of our hotel. We are pleased to have made your holiday enjoyable.

We hope to welcome you back to Sinclairs Retreat Ooty in the near future.

Sincerely,

NG Kumar
General Manager
Sinclairs Retreat Ooty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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234 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Indore, India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 1, 2012

we made a trip in probably the most off season of the year- the rains. but the hotel service and the staff were excellent. not many guests were there but the staff was on its toes. the boiler and the wi-fi were under maintenence but even after that it was made sure we and our driver got hot water on time. apart from a special mentoin has to be made about the restaurant staff who seemed to be on an exclusive service for us. they provided us with excellent food in little time. the manager and the staff of the hotel gave us personal attention every time we stepped down from our rooms. it seemed to be a royal treatment exclusively for us. the room was well maintained and spacious. the washrooms were although not dirty but definitely not the best; but then we cannot underscore them as maintainence was going on and they had certain renovation plans as well.
all in all good stay. helpful and coordinated staff. and of couse very very courteous.

Room Tip: the deluxe suites are very good
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhakaran, Manager - Sales at Sinclairs Retreat Ooty, responded to this review, August 6, 2012
Dear Guest,

Thank you for taking the time to review us on TripAdvisor. The team is glad to know that you enjoyed your stay with us.

Your kind words will go a long way in motivating our team to provide the best levels of service at all times.

The entire team looks forward to welcoming you back to the hotel in the near future and we thank you once again for taking the time to share your feedback of your stay on Tripadvisor.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2012

I would rate this hotel as the best in ooty; we had booked a package stay in Sinclair’s and really worth. Need to mention about the chef, GM Mr. Kumar and reception, every body made sure that we were enjoying. we were given a valley view room which I would suggest every one to have beautiful scenic, room was big but only concern is bathroom where little crampy.this is the only hotel to have every recreations like play area,snookers,chess and carom and a separate library. In short we enjoyed every moment of stay. The food was very good and customized according to our wish and taste rather reading reviews can visit directly to experience. In short I will always stay in Sinclair’s.......whenever in ooty.they are ready to help in all ways if we are struck with tickets or something else...

Room Tip: always choose Valley view
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sinclairs Retreat Ooty, responded to this review, July 12, 2012
Dear KR Karthik

Thank you very much for your kind words.

It was a pleasure that you enjoyed every aspect of the hotel and its calm and relaxing atmosphere.

Our aim is to ensure high guest satisfaction, and we are happy that you remained satisfied with our location, food and service.

As a valued guest we would like to invite you to visit our our hotels in Siliguri, Darjeeling, Chalsa (Dooars) Port Blair and Bengaluru. We hope you visit us soon!

Meanwhile, please join us on Facebook and Twitter to keep updated with all our offers and promotions.

Warm regards,
NG Kumar
General Manager
Sinclairs Retreat Ooty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 13, 2012

We made a trip to Ooty during June this year ('12) and we had a pleasant stay at this hotel. We came to Ooty after a stay at Coonoor and our cab driver was initially having trouble locating this hotel as it is located away from the town center on the way to the Dodda Betta peak. After reaching the hotel we were pleased with the location as it offers a great view to the entire Ooty town. We checked into the hotel and when we reached our room we found it to be decorated fashionably with rich wall papers and frosted glass in the bathroom. When we looked closely we found that there the wall paper was peeling off a few places near the bath room (probably due to dampness in the walls) but that did not dampen our spirits. There was one incident though involving a portable heater which almost raised an alarm. Since it was cold at that time in Ooty, there were a few portable heaters propped up with wood in the passage leading to the rooms. One of them had toppled over and burnt a hole in the carpet on the passage and the burning stench was unmistakable. But the staff quickly took the heaters away before they caused any more damage. The restaurant in the hotel served good food. There was a buffet spread during dinner and lunch was a'-la-carte. During lunchtime it is advisable to place the order early or going for a stroll in the garden and then coming back to find the order ready to be served. In terms of facilities, there was an outdoor and indoor playing area. The outdoor area opening up to provide an excellent view to the town. The indoor playing area had a playpen for toddlers, a badminton court, a table tennis board and a small gym with all basic cardio equipments. There is also a pool table which was hardly being used. There was also board games like monopoly, chess and caroms to engage you. There was also a collection of books available for the guests. So it had all the ingredients to offer you a relaxing vacation. We also went for a Ooty site-seeing trip after hiring a car from the hotel. There I believe guests with their own transportation arrangement will have an advantage as commuting from the hotel is not cheap. We could also take a walk to the Tea Factory which is in the vicinity and saw how tea gets processed in a plant. There was also a dam nearby which is within walkable distance, but there was very little water in the reservoir during this time of the year (just onset of monsoons). Everything said we had a relaxing time staying in this hotel.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhakaran, Manager - Sales at Sinclairs Retreat Ooty, responded to this review, June 19, 2012
Dear Guest,

Thank you for taking the time to post your review of your recent stay at Sinclairs Retreat Ooty on Tripadvisor. Your review and valuable information helps us to monitor the service we provide. Such comments also help us improve the service and build higher standards. We are glad that you liked the hotel, it's location and facilities especially the food in the restaurant and the activity centre.

It was indeed a pleasure to read that you enjoyed every aspect of our hotel and it's calm and relaxing atmosphere. it is well known that Sinclairs Rereat Ooty is located on the mountain top overlooking a valley. The Retreat's scenic perch is something few others can match in the region, and this is a great selling point for us.

We hope to welcome you back to Sinclairs in the near future. Meanwhile, please join us on Facebook and Twitter to keep updated with all our offers and promotions.

Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 1, 2012

It was a great holiday in Ooty....It has the best location in Ooty with a great view of the entire Ooty town. The food is great and does not have the typical south indian flavour most of the hotels have in this region.Dhruv Ghosh, Srilekha and Shabana looked after me really well and made me feel at home. I will definitely come back again if I get the time.The view from the hotel is awesome.It has a lovely big lawn where you can just sit and relax and kids will just love it.Try to stay in room # 217 if you can.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager - Sales at Sinclairs Retreat Ooty, responded to this review, June 27, 2012
Dear Guest,

Thank you for you stay at Sinclairs Retreat Ooty, and for taking the time to give us your feedback on the hotel facilities and service provided by the team.

I was delighted to read your very kind comments, and I am pleased you enjoyed your holiday. Our aim is to ensure high guest satisfaction, and we are happy that you remained satisfied with our location, food and service.

We hope to welcome you back to Sinclairs Retreat Ooty in the near future.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Junagadh, Gujarat, India
1 review
5 of 5 stars Reviewed June 1, 2012

This is undoudtedly the best located hotel in Ooty with a fantastic view of the Ooty town. The food is great .Dhruv Ghosh( Resident manager), Srilekha, and Shabana(Guest relations executive) made me feel at home all the time. I will definitely come back to enjoy this beutiful hotel. Stay in room # 217 if you can.It has a lovely view.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager - Sales at Sinclairs Retreat Ooty, responded to this review, June 27, 2012
Dear Guest,

Let me start by thanking you for taking the time to post your comments on Trip Advisor regarding your recent stay at Sinclairs Retreat Ooty.

Your feedback is very much appreciated and I can assure you we use this information to do everything possible to create an enjoyable experience for each of our guests.

Your positive comments regarding the food in our restaurant and our staff being helpful and courteous is something we strive for on a consistent basis and your comments make it all worth while.

Please keep up to date with all our promotions and offers on Facebook and Twitter.

We look forward to welcoming you back at Sinclairs Retreat Ooty.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 28, 2012

Ooty has plenty of hotels but Sinclairs Retreat Ooty which was recently renovated presents an xcellent view of the hill station, especially the sunset. It was not just the location of the hotel but also how well the gardeners have been able to maintain the greenery around the property. The rooms are cozy and the suites are big with bath tubs. But if you are a pillow freak they have only one type of pillow.

They have a multicuisine restaurant serving buffet breakfasts, lunch and dinner. The quality of food is yummy but the spread is limited. Though Dhrubo Ghosh, the F&B manager plans to change this soon with more variety.

The hotel is quite environment conscious. It’s a smoke free hotel and smoking is allowed only in the balcony of the lobby. Right at the bottom of the hotel is the play area which left me with another good impression. The hotel does care for the toddlers. Called ‘Tic Tac Toe’ the play area apart from games for kids has quite a few gaming facilities like badminton, table tennis, a gym, chess, a mini library (which has some great novels). Unfortunately they still had to open the spa and sauna bath. The staff is all very helpful and co-operative especially the GM, N.G.Kumar.

Another advantage of staying at Sinclairs is that it’s at a walking distance from the famous Tea Museum. I went to visit it and was amazed by the number of tourists visiting it. During season as many as 4,000 tourists visit the Tea Museum.

Will certainly plan to visit it with family
Chandragupta

Room Tip: Opt for the suite. Its spacious with bath tub. Also go for the valley view rooms.
See more room tips
  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudhakaran, Manager - Sales at Sinclairs Retreat Ooty, responded to this review, June 11, 2012
Dear Mr Amritkar,

Thank you for your great review! I appreciate you taking the time out to write such positive comments about your stay with us. It was our pleasure to have you as our guest and we look forward to welcoming you once again. I personally would like to thank you for your kind words. It was a pleasure to make your stay the best it could possibly be.

As a valued guest we would like to invite you to visit our our hotels in Siliguri, Darjeeling, Chalsa (Dooars) Port Blair and Bengaluru. We hope you visit us soon!

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sinclairs Retreat Ooty

Address: Gorishola Road,, Ooty 643001, India
Location: India > Tamil Nadu > Ooty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Ooty
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sinclairs Retreat Ooty 3.5*
Number of rooms: 79
Official Description (provided by the hotel):
Enveloped by the clouds at 8000 feet and located exactly where the "Queen of Nilgiris" was discovered, Sinclairs Retreat Ooty is the highest located hotel in South India and unquestionably the best located hotel in Ooty. The hotel has 79 rooms and suites, and two villas with interiors that are modern and charming. The luxurious rooms are equipped with tea/coffee makers and cable TV. The valley view rooms offer stunning views.The resort is equipped with an array of facilities. This includes a Wi-Fi enabled reception area overlooking a three level-landscaped garden, Deluxe, Superior, Premium Suites and Deluxe/Honeymoon suite, conference and meeting facilities; three halls - Regal, The Windsor and The Summit and an open area - The Terrace. Fine dining at Pine n' Petal, a multicuisine restaurant, The Portico, a coffee bar for beverages and snacks, and High Point Bar, a stylish bar and a cool cocktail lounge.The highlight of the property is a vibrant entertainment and recreation zone with indoor badminton, pool table, table tennis, board games, video games, kids play area, library and lounge. Moreover, the hotel comprises of a fitness centre with gym, steam, sauna, and spa. ... more   less 
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Also Known As:
Sinclairs Retreat Ooty Hotel Ootacamund
Sinclairs Retreat Ooty India

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