We had booked 3 rooms at the Fortune Hotel Sullivan Court from July 10-12th for a group of 8. Our trip was cut short since a member of our party developed severe breathing difficulty and had to be rushed to the hospital with fluid in the lungs. The hotel staff including the senior manager, Dinesh, were helpful throughout the process and even offered to talk to headquarters about processing a refund. We are waiting to receive the refund yet, but given the customer orientation of the staff, we do not anticipate any issues.
Rooms and food were good. We found some of the other amenities like fitness center and sauna needing improvement. Location is good and accessible to most locations.
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- Also Known As:
- Fortune Hotel Ootacamund
- Fortune Hotel Sullivan Court India/Ooty