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“Good Place in a good Location.” 4 of 5 stars
Review of Fortune Hotel Sullivan Court

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Fortune Hotel Sullivan Court
4.0 of 5 Hotel   |   123, Selbourne Road, Ooty 643001, India   |  
Hotel amenities
Ranked #14 of 71 Hotels in Ooty
Bengaluru (Bangalore), India
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Good Place in a good Location.”
4 of 5 stars Reviewed May 30, 2013

Traveled to Ooty in 3rd week of May 2013 with 2 other couples (parents & sibling). We got 3 rooms in this hotel (thanking the people who canceled their reservations).The hotel is very beautiful, the architecture, interiors and decoration in the hotel and the rooms is amazing. The standard rooms are not very big, but nicely decorated. The front desk staff is very nice and courteous. They have a restaurant which serves quite okay food but the service is so terribly slow. If you are very hungry and want quick food, then this restaurant is definitely not the right choice. Though the staff in the restaurant, especially Mr Venkat & Mr David, try to make you as comfortable as possible and are very courteous and nice.
The location of the hotel is very good, it's very close to Charring Cross which is like the center of the Ooty city.
Overall had a very decent stay at Sullivan Court, Ooty. Would definitely recommend this place.

Room Tip: If traveling as couple please ask them to give you a double bed room, double occupancy single bed ro...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 31, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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241 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Delhi
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 24, 2013

I stayed in this hotel with my family in the month of may. We stayed there for 4 nights and had a great experience overall. Hotel gives ethnic look & decorated like old British interior. Standard Rooms are small but nice, well decorated & gives cozy feeling. Hotel does have a restaurant, bar & a well maintained garden.
A small improvement is required in terms of service, I'm not sure about the reason but hotel management needs to do something about the services. Service was too slow, you order anything and it takes good amount of time to reach at you. Though staff members are very courteous & nice, I will give full points to the hotel for that.
Overall our experience was great & would highly recommend this hotel.

Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 31, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 20, 2013

We stayed 3 nights in Fortune Sullivan Court. Hotel has a restaurant called Pavilion. It servers real good food. ( INT 650++ per buffet lunch/dinner, Though bit expensive ). Breakfast/lunch/dinner has a good spread. They have flavored yogurt for breakfast. I liked Carrot cakes/banana cakes. They packed plain parathas for my kid on the day we left. They have Horse ride facility in the morning for kids.

Staff, especially Mr Leo Joseph from restaurant & Dinesh from front office manager were very courteous. Our mini refrigerator was not working, they immediately replaced refrigerator. Restaurant does not have high chair/baby chair, probably they should get one

Some tips for people using Google map (in android phones) shows one more place called Fortunes Resort Sullivan Court some near North Shore lake road/Wood Lock road. I followed google map only to find no signs on hotel. I checked with Fortune staff, they confirmed that there is only one hotel by name Fortune in Ooty. Google map also shows Fortune hotel near Rose garden . I spent almost 45 minutes searching in Ooty. Best land mark is to ask for Rose garden or Alankar theater.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 25, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 11, 2013

Stayed in Fortune Sullivan Court in 2009 , along with my mother who is 80+ age, and two small kids (one an infant).

Enjoyed the complete ITC experience of an excellent old style property being run with a mix of the best of old world charm and modern facilities. Food was excellent, the service was superb, and the staff are scruplously honest. We were following the tradition of feeding the infant with a silver dish, silver spoon etc - during the clearance of dishes the silverware was thrice whisked away by the housekeeping staff, but as promptly as they took it away they also broought it back , immaculately cleaned.

We had booked the package without the meals included, but considering the much better cooking and taste of the meals at the hotel versus what was available outside, we ended up eating there itself most of the time. I would recommend that if you plan to stay there, take the option with at least one meal included - it works out less expensive, and you will not take dinner outside after trying the restuarant .


I do not lightly rate properties as Excellent, and in this case the property deserves it

Room Tip: We were staying on a higher floor, and found the view to be excellent . I could use the full zoom of...
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 15, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 9, 2013

Enjoyed my stay at the Hotel with my family. Though the Hotel is very much within the city one can say that it's away from the hustle and bustle of the commercial area. The rooms are clean and the location is great. You can easily walk to the shopping area and restaurants avoiding the parking hassle. Though Ooty has become quite commercial and crowded but Sullivan court is a good place to be away from all this. Would recommend this hotel to all travellers to Ooty. It's near the Rose garden so it is easy to find it too.

Room Tip: Choose the rooms with the hill view.
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 15, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
typical south Indian
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

We stayed at this resort property during Christmas and had a good time. The hotel is located near Charring Cross and is convenient if you have your own vehicle. Finding the place maybe a bit difficult as was our experience. The staff were reasonably good and the manager very helpful and entertaining. Food at the place is good and you have many other options within 5-7minutes drive. Overall a very nice and relaxing experience.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 15, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2013

Enjoyed the experience at this hotel, drove down to Ooty not realizing it is over 600 km to Ooty from Chennai. Fortune Club rooms on the 3rd floor were larger and have a good view of the mountains...The interior of the hotel reminds slightly of Genting Highlands hotels.. staff at the coffee shop very courteous

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 15, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fortune Hotel Sullivan Court

Address: 123, Selbourne Road, Ooty 643001, India
Location: India > Tamil Nadu > Ooty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ooty
#11 Family Hotel in Ooty
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fortune Hotel Sullivan Court 4*
Number of rooms: 67
Reservation Options:
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Also Known As:
Fortune Hotel Ootacamund
Fortune Hotel Sullivan Court India/Ooty

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