The staff was very good and friendly as they gave us changing rooms on request as we reached early and planned our trip in ooty.The rooms were quite spacious and well maintained. The bathrooms were same as shown in the website and tripadvisor, very neat and clean with hot water facilities. Technically all the facilities looked to be same as promised in the hotel website. The food was also nice and tasty and served on time. We enjoyed our stay in the hotel although it was for 1 day.