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“Good Hotel but needs improvement” 4 of 5 stars
Review of Astoria Residency

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Astoria Residency
171 Church Hill Road, Ooty 643001, India   |  
Hotel amenities
Ranked #7 of 72 Hotels in Ooty
Certificate of Excellence 2014
Chennai (Madras), India
1 review
“Good Hotel but needs improvement”
4 of 5 stars Reviewed June 24, 2014

Rooms are maintained well. Located near to Charring Cross and Botanical Garden.
No Restaurant but food would be served at your door step with additional 10% as service tax. Food prices are bit higher.

Front office staffs could try to be more friendly.

Room Tip: Classic Suite is best because of the wooden flooring
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
    94
    83
    16
    6
    6
See reviews for
67
109
4
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Delhi, Delhi, India
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 16, 2014

I read many reviews of this hotel before I chose to finally book a room here, and all I can say is that it was the most pleasant 7-day stay I had at Ooty.

I booked a Classic Suite, and the room was big, comfortable and spacious. The washrooms were absolutely clean and well maintained with all modern amenities.

The location of the hotel is absolutely serene, and even though the main road passes next to the hotel, there was no disturbance, whatsoever, from the traffic. We had a good night's sleep.

The hotel staff was very helpful and co-operative. The meals were served hot and within acceptable wait times. We ordered extra glasses, cups, plates, spoons and everything was provided promptly.

Hot water was available almost throughout the day, though they mention that it will be available from 7am to 11pm. Still I made sure that after a tiring day,
I can take a shower before 11pm.

There is a huge market downhill about 1km (must visit), and we could get everything necessary from there as well.

All in all, it was the best hotel available in the best location in Ooty, at an affordable price.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
1 review
4 of 5 stars Reviewed June 15, 2014

we visited this hotel last week, the rooms are clean and well designed, the most beautiful attraction is furniture and the lights and the bathroom the advantage of this hotel is the location it is near to shopping, the food was bit costly but good, the hotel staff are kind and polite. we enjoyed statying in the hotel.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
2 of 5 stars Reviewed June 6, 2014

We have stayed in this hotel for 2 days. worst behaviour of the hotel staff. esp the reception guys are very rude. They have to learn how to speak to customer. Hotel is good but costly during vocation. when i booked this hotel online they charged me for child bed. however i have paid this money once again when i check out .

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Cleartrip

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
1 review
4 of 5 stars Reviewed May 28, 2014

Room was comfortable, service was prompt. The best part about this hotel is its location. Its located very near to the market just 2 mins walk away. The view from hotel was good. We enjoyed staying there. Food was not that great but just ok. Pricing is bit higher compared to other hotels in same locality. Ambiance of the hotel was good. Overall worth stay,

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garda, Italy
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 25, 2014

I been in this hotel in february 2014. The rooms was elegant, clean, confortable beds, nice bathroom, wi-fi working well, but the most beautiful things was the furniture of the room, the lights, really original and charming. And the silent. The hotel staff was very kind, maybe at the reception not so much smiling but very professional and precisius, the room service was perfect ( laundry, kitchen..) and also the food was high quality. And fast! Everything was good here! As european i find this place very intresting and not for "europen massive tourist" but for indian, so i apreciate it, the food menus is tipical indian courses and not international so it make for me this feeling into the culture and I'll raccomande this hotel to all the "western people" that loves to come up to Ooty and feel a real indian charme!

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puttaparthi, Andhra Pradesh, India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 18, 2014

Booked Astoria hotel online after going through TripAdvisor reviews. Online tariffs are not updated and it actually costs double to what they show on website.
Telephone booking desk was helpful but after advance payment, they alloted us CLASSIC suite instead of HONEYMOON suite for which we paid advance. But no complaints here as they did allot us honeymoon suite during check-in.
The location is one of the biggest plus points for the hotel-adjacent to main road, away from noise, close to market area and really at the heart of the town.
Reception desk was helpful but hearty cordiality was missing.
Rooms are nothing short of wonderful! Interiors and aesthetics were perfect and soothing. View from rooms of the hotel wing other than those facing the main road is awesome!
Room service is quick and dependable.
Food is superb and hygiene, up to the mark.
Travel desk is fine and well organized.
On a whole, it is well worth staying there for people of all ages and purposes.
If the hotel managers were to read this review, I suggest that the staff smile broader and interact with customers warmer.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Astoria Residency

Address: 171 Church Hill Road, Ooty 643001, India
Location: India > Tamil Nadu > Ooty
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Airport Transportation
Hotel Style:
#5 Romantic Hotel in Ooty
#7 Best Value Hotel in Ooty
#10 Family Hotel in Ooty
Price Range (Based on Average Rates): $
Number of rooms: 18
Official Description (provided by the hotel):
Unarguably a Jewel in the Queen of Hills.I( Astoria Residency) is an ideal place To Relax with biz-class comfort's never Before ... more   less 
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Also Known As:
Astoria Residency India/Ooty

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