We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not at all satisfied with quality of room & service” 2 of 5 stars
Review of Gem Park-Ooty

Save Saved
You added Gem Park-Ooty to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Gem Park-Ooty
4.0 of 5 Hotel   |   Sheddon Road, Ooty 643001, India (Formerly Holiday Inn Gem Park-Ooty)   |  
Hotel amenities
Ranked #27 of 70 hotels in Ooty
Barcelona, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
“Not at all satisfied with quality of room & service”
2 of 5 stars Reviewed February 11, 2014

We reached the hotel on 8th early morning & booked to double bed rooms. Rooms were not clean & heater were not working. After telling multiple times somehow got the small external heater in the evening & got the room cleaned. But wasn't up to the mark. Heater was so small that couldn't heat up the room & when asking why the central heater is not working, the excuse was that we are under maintenance, That was really a lame excuse. We were charged hefty & the service was pathetic. I would never recommend this hotel to anyone with the service i got.

Room Tip: I would suggest to go for some good home stay & do read the review before booking any of them.
See more room tips
  • Stayed February 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

322 people have reviewed this hotel

Traveler rating
    119
    118
    49
    20
    16
See reviews for
133
86
10
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ahmedabad
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 4, 2014

I really enjoyed my stay at this beautiful hotel.

Good view of city from Restaurant located on top floor.

ver all the entire hotel is good, food is excellent, room service is good, location is first class.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tirupur, India
1 review
5 of 5 stars Reviewed February 3, 2014

Well I as a Travel Agent when many times to ooty. this time i and my family member planed for ooty after 1 year period. we found gem park ooty. when reached ooty they welcomed well with good manner. also upgraded us for compliment diamond suit . it was wonderful expereinced we received from hotel. thanks to team member. Night dinner buffet and morning breakfast was a complimentary. it was nice and excellent food we had in ooty. it is heart of ooty . very easy to come and go arounds . gardens and swinmming pool was very nice. also chines restrurant and bar also nice.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
4 of 5 stars Reviewed February 2, 2014

I got a good discount at cleartrip and the hotel was really a good stay for that cost. Rooms are very neat.prompt room service and you get hot water round the clock.Food menu was very expensive so didn't even try any food. Tea or milk cost Rs.130 but 100% worth, because they give four full cups for 1 portion tea or milk and its very good. Kids play options not so great. Gym average. Need to have car to commute to main bazaar.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 29, 2014

The hotel is very well located, with a great view from the rooms. It feels a bit outdated, as if it used to be great ten years ago. The restaurant is ok, but nothing special. The pool was closed for maintenance.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed January 25, 2014

hotel is located perfectly with good valley view (from my room). Service was extremely good and food is also good with good options in veg as well as non-veg.
Hotel has lots of in-house activities like kids zone, table tennis, pool and other games. Has a small gym as well as a parlour/spa center. However, the swimming pool was under maintenance the time we were there but it was quite big.
Hotel has a well maintained park and open sitting area. Room was also very maintained with perfect lighting options and sitting area, one thing you expect at such a good hotel. Bathroom was also very good with nice fittings.
I found Gem Park satisfying keeping in view the prices charged.

Room Tip: Ask for rooms at the top (7th) floor with valley view
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Gem Park-Ooty? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gem Park-Ooty

Address: Sheddon Road, Ooty 643001, India (Formerly Holiday Inn Gem Park-Ooty)
Location: India > Tamil Nadu > Ooty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Ooty
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gem Park-Ooty 4*
Official Description (provided by the hotel):
Overlooking the beautiful Nilgiri Mountains, the hotel stands tall with all elegance and style. A contemporary structure with a traditional feel, Gem Park Ooty has kept itself well with the spirit of the beautiful and picturesque city. It is located in the heart of the town, minutes away from key tourist attractions and major shopping areas. With its convenient location and fine service, the hotel has aptly gained favor of all business and leisure travelers who throng the city throughout the year. The hotel welcomes you to a stunning beautifully done up lobby with impressive Indian art on the walls. It is the spotlessly attired staff, ever ready to do the most to make you comfortable that makes the stay an experience for a lifetime. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Tingo, Hotels.com, BookingOdigeoWL, Agoda and Venere so you can book your Gem Park-Ooty reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Gem Park-Ooty Hotel Ootacamund
Holiday Inn Ootacamund
Ootacamund Holiday Inn
Gem Park-Ooty India

Owners: What's your side of the story?

If you own or manage Gem Park-Ooty, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.