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Reviewed January 15, 2013

Here's the ordeal: Checked in at this crappy place with my parents after travelling to Munnar and on way back to Bangalore thought of staying at ooty to cut down the long journey. Booked a room on a travel portal, and checked in at 6PM. At around 7PM ordered for some ice cubes and was told that their ice machine is not functioning, well then how the hell was the ice being served at the in house bar?

After a few minutes though of checking out the Ooty town along with my folks so went to the parking and as soon as I entered my car realized that somebody has tried to pick up my car stereo. Thought of first taking the car out from the parking lot, and since I was tensed about the could be theft while reversing I hit the small pond they have on the drive way. The car got damaged and the tiles from the pond came off. One of the Night duty manager was called to inform him about the stereo and the damage toour properties. This guy Deepak in an inhabited state asked the security to close the gates. The hotel management then started harrasing my parents and myself! We told them that we will be going to the town while our luggage is in the hotel itself, they did not let us leave at all. While arguing with them, they said we cab leave after paying them 25,000 for the damage my car has caused to the pond. My father being an property evaluator himself concluded the damage to be not more than 4,000/- INR. But the duty manager DEEPAK and the GM of the hotel Khan, did not let us leave the premises. Next day we called upon an advocate and on seeing the attorney Khan started threatening us that he knows the DM and the police very well and he can also do a lot of things. We ended up paying Khan 15,000 bucks and they were not ready to listen to our story of the stereo being tried to be pulled of from inside the car.

To all the visitors: Please do check out other places in ooty before deciding on this one, as this place it seems is being run by Goons who threaten , extort and bully visitors. Only if you know Tamil language try this place, else these people will lech you at every given moment. Stay at your own RISK. BAD management , Worst Manager and one drunken Duty manager is not a good cocktail.

Date of stay: January 2013
  • Trip type: Traveled with family
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9  Thank Aditya B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 13, 2013

I booked this hotel because I thought this is of The Holiday Inn group as told to me by my Travel agent. I am very disappointed by the service and the quality of rooms and food of the hotel. Also the staff not very polite. Visit at your own risk.

Date of stay: January 2013
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Thank Prashants123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vinodgempark, Front Office Manager at Hotel Gem Park Ooty, responded to this reviewResponded April 3, 2013

Dear Mr. Prashant,

Greetings from Gem Park Ooty!!

Thank you for your review regarding your stay. It is regrettable you were not satisfied with the accommodations and service you received. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope that you give us a chance in the future to show you how great our hotel is.

Thank you
vinod
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

Staying at Gem Park was a nightmare. The staff was so unfriendly and disrespectful. Service is slow and they literally make you beg for things, make you feel like you are at their mercy. It was originally run by holiday inn, there must be a reason they pulled out of this property. I would say, try out other options before you even think of settling for this one.

Date of stay: January 2013
  • Trip type: Traveled with family
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    • Service
4  Thank Prachi M B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vinodgempark, Front Office Manager at Hotel Gem Park Ooty, responded to this reviewResponded April 3, 2013

Dear Mr. Prachi,

Greetings from Gem park ooty!!!


Thank you for your review regarding your stay. It is regrettable you were not satisfied with the accommodations you received. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope that you give us a chance in the future to show you how great our hotel is.


Thank you
Vinod
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2013

It was overall good experience !This was a holiday inn earlier not now, but still I would recommend it for family travellers. The location is good, the view is good from almost all rooms. rooms are spacious, though the decor is old. The travel desk is really helpful,

Room tip: All rooms face Vally hence good.
Date of stay: December 2012
  • Trip type: Traveled with family
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Thank Hariom73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vinodgempark, Front Office Manager at Hotel Gem Park Ooty, responded to this reviewResponded January 8, 2013

Dear Mr. Hariom,

Greetings from Gem Park Ooty!!!

We thank you very much for your review and definitely it will help us to serve you better.

We are pleased to inform you that the hotel has be renovated with 20+ rooms and approximately 30+ rooms will very soon go under renovated with the all modern amenities.

We look forward to welcome you in future.

with best regards
Vinod Kumar
Front Office Mangaer

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Reviewed December 30, 2012

Let me start the positive! The view from the hotel is simply amazing! the garden area is lovely and indeed a great time pass.Food is good! Location is good!
The front desk needs to be more active. they take lot of time indeed!
The housekeeping team did not do the room when we returned back to the room! When I called up and enquirer about it, they had a lame excuse which was beyond my understating.
The bell desk took was called three times to take my luggage down at the reception area. Finally I did it on my own.
At the restaurant, the guys roaming around were little lost and I am not sure if they managed the guests properly.
The kind of money charged by these guys dos not match with the service indeed.

Room tip: Take the room at level 5.
Date of stay: December 2012
  • Trip type: Traveled with family
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Thank shubhrarahul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vinodgempark, Front Office Manager at Hotel Gem Park Ooty, responded to this reviewResponded April 3, 2013

Dear Mr. Rahul,

Greetings from Gem Park ooty!!!

Thank you for your review regarding your stay. It is regrettable you were not satisfied with the accommodations you received. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope that you give us a chance in the future to show you how great our hotel is.

Thank you
Vinod
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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