I stayed at the biggest room in this hotel during a family visit trip to Ooty for 2 nights. The room was spacious and built in the English style (in 1829, from the hotel records). There is a lot of history associated with this place and a lot of English touch left here and there.
The hospitality was excellent and the manager from front desk personally introduced himself to every guest.
Initially the hotel was booked for 3 nights, but due to some complications on the trip, I had reschedule to 2 nights. The hotel rules said that they could not return the 1 night payment due to the booking being via a travel website and not through their own, which is correct as per the terms and conditions.
However, the manager from the front desk was a very reasonable guy and he adjusted our room rent with the meals charges that we would incur during our stay. This was a very good move from him, which made me stay their without thinking about any money hassles.
You can imagine the rent being high as I had booked the biggest room available in the hotel.
The dining room was spacious, a bit dimly lit, but the food was pretty good on the first day. The breakfast is complete. However, the second day we felt that the food might not be freshly cooked and pre-cooked/heated and served to us. We were fairly early for dinner I can say.
Overall, I enjoyed my stay and I would love to recommend this place for a holiday to everyone. It is worth the spend.