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“Great property, good food, lot of kids activities” 4 of 5 stars
Review of Ooty - Fern Hill, A Sterling Holidays Resort

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Ooty - Fern Hill, A Sterling Holidays Resort
3.0 of 5 Hotel   |   73 Kundah House Road | Fern Hill, Ooty 643 004, India   |  
Hotel amenities
Ranked #12 of 71 Hotels in Ooty
Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great property, good food, lot of kids activities”
4 of 5 stars Reviewed May 15, 2014

Ooty is beautiful for its landscapes, tea gardens, weather and scenic beauty. We booked this property to explore the best of Ooty, but the resort had so much within itself to step out.

Kids had a great time as they were packed with activities whole day. The garden is good for kids to play around and so is indoor games having table tennis, chess, carrom, air hockey, board games wii, etc.

Stay - 4/5
Food - 3.5/5 - especially if you are west or north indian
overall - 4.25

Room Tip: Best for kids. Ensure you get the rooms on first floor as 2nd floor view is restricted.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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558 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
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  • English first
  • Italian first
  • Korean first
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English first
Bangalore, Karnataka, India
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 14, 2014

Very Good place for a peaceful family holiday! Excellent location, spacious rooms, good service, good food! Stayed there for 3 nights, local trips & trip to Conoor was pleasing. Best time to travel is March to June/July.

Room Tip: Rooms on the hill top give a very good view of the valley! Beautiful!
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 10, 2014

We've been visiting Sterling resorts for the last 25 years as timeshare holders and after the revamp, the Fernhill property is really nice. Don't think we got one of the renovated rooms but the view was amazing from our steps, and the location is quite central. Rooms are small but enough for 3 people to stay in. All other facilities are usual Sterling standard. Worth it for a few days!

Room Tip: Ask for a room near the new parking lot. They have great views.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed May 4, 2014

Ooty fern Hill is the super best Resort I hv come across!! Gr8 Ambience Gr8 Staff superbest Hospitality by the entire Staff like Janice Dais and her team n restaurant Mano and all the staff I dont remeber everyone s name but all made us feel like family even the chefs r the best kusum patel makes superb
Deserts house keeping staff bala punita and all were well trained n kind overall I had an amazing experience !! Hats off

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhubaneswar, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 27, 2014

Dear Prospective Travellers,
Please never be misguided by these reviews which are partially true. Though the property is located strategically, presently the local management is not at all effective. New people have been recruited who are not fit for the job. Food is not at all up to the mark. Most of the staff are callous.
Hardly they take care of their customers. They think that they are doing a big favour to their valued customers. Seems it is in a transitional phase due to takeover by a new company. Good people have left, some are disinterested, most of them are careless. Think twice before you book this. Space for rest and relaxation. I am one of the victims.

Room Tip: Cottage rooms are good. Main building is okay.but never stay in the renovated rooms.
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  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 26, 2014

On our holiday to Ooty, we had booked this hotel after researching on net. Especially tripadvisors reviews and recommendations helped us.
Staff from Chennai Booking office to Reception to Room Service to House Keeping ... everyone was extremely helpful.
Although there was some confusion initially while check in process where we didn't get the rooms (with balcony) as promised by booking office. However they were prompt to accept their mistake and gave both the families an upgrade. That was a great experience.
The upgraded rooms were awesome with 3 balconies overlooking a breathtaking view of the valley and mountains on either sides.
Here are my detailed ratings on a scale of 1 to 5 ... 5 being Outstanding.
Location: 5
Rooms : 5
Cleanliness: 5
Staff : 5
Food : 5
Room Service : 4
The only reason I'd give a 4 to room service as it takes at least 45 mins for food to arrive post order. And that is cold.
Although they have Microwave Ovens in each room. So, you can heat it up.

But if you ask me if I have to go back to Ooty again. I'd certainly stay at Fernhill and recommend everyone.

Happy Touring!

Stayed April 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 24, 2014

We stayed for two days at this property. The staff were very courteous and helpful. The property is located close to Ooty and away from the town so it gives you a lot of privacy. Neatly maintained it allows you to rest and have a peaceful stay. As cabs are provided by Sterling, travelling to town is convenient and takes only 10-15 mins.The food needs some improvement in terms of taste.
A pleasant experience overall.

Room Tip: Check the room before you accept one.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ooty - Fern Hill, A Sterling Holidays Resort

Address: 73 Kundah House Road | Fern Hill, Ooty 643 004, India
Location: India > Tamil Nadu > Ooty
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites
Hotel Style:
#9 Romantic Hotel in Ooty
#11 Family Hotel in Ooty
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ooty - Fern Hill, A Sterling Holidays Resort 3*
Number of rooms: 177
Official Description (provided by the hotel):
Perched at one of the highest points in Ooty, this resort has an amazing view of the Nilgiris. Sterling Holidays Fern Hill is set in an alluring scenic location, surrounded on all sides by the ethereal beauty of the Nilgiri Hills. The resort’s sloping roofs and terracotta tiles are reminiscent of the quaint charm of a bygone era. With a heady mix of comfort and tranquility, spending time within the resort is as attractive an option as venturing into the idyllic mountainside. ... more   less 
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Also Known As:
Sterling Fernhill Hotel Ootacamund
Sterling Resorts Ooty
Days Inn Fernhill
Days Inn Ootacamund
Sterling Resort Ooty
Ootacamund Days Inn
Ooty - Fern Hill, A Sterling Holidays Resort India

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