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“average resort not very good” 1 of 5 stars
Review of Heaven Holiday Resort

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Heaven Holiday Resort
3.0 of 5 Villa   |   Pudunagar, Wook Cock Road | Near Ooty Lake, Ooty 643001 , India   |  
Hotel amenities
Ranked #23 of 74 Specialty lodging in Ooty
bhopal
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“average resort not very good”
1 of 5 stars Reviewed October 6, 2013

we went to ooty in march 2013 we were two families,we booked two rooms for two days,when we reached there both rooms were not comfertable for us so in first day we were very depressed and staff was also very non sence , food are also not very good for north indians . so we can't suggest to any body to go there. mr miltow care taker of this hotel is very co-oprative but his staff is not like them.thanks

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Cleartrip

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15 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
1 review
4 of 5 stars Reviewed August 23, 2013

We went to Ooty in August and stayed in this resort for two nights. We booked a four bedroom cottage.I have informed them in advance that two of us are suffering from Asthma and the cottage should be very neat. The cottage provided was new, very spacious with two bedroom and a dining room downstairs and two bedroom with a living room upstairs. Though the cottage was bit far away from the main entrance and restaurant they agreed for free room service and also was very helpful in every way. They provided room heaters but due to overload the heaters didn't work properly and when we mentioned this they didn't charge for the heaters too. Very pleased with the stay.

Room Tip: Speak to them of your requirements before hand
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 9, 2013

The resort could be a good place to stay if they could improve on first the service, and second the room basic infrastructure. Although the cottages present a beautiful sight, and infact, the rooms are comfortably big, the interiors are not up to mark given the price they charge. I had gone with my parents, and had booked online through Cleartrip. On reaching, they gave us a cottage which was far away from the main gate and was on a steep road. I requested them to provide us a cottage nearer to the gate as my mother has problem walking steep roads. But, they said they were full. I feel they could have made some arrangements. The other poor point of the stay was the breakfast. It was being served in a small room, where there was no proper seating. The breakfast was very basic, and no spoons were provided. For the price they charge, these facilities really need to be improved.The place has potential!

Room Tip: If you are travelling with old people, its better to take rooms on the upper side of the road. And y...
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 3, 2013

The worst experience ever. The people working there don’t even have minimal etiquettes of how to talk, forget rest other things. Please don't go to this place ever, even if they beg you to stay for free.
I had booked a cottage in advance through Make my trip, on reaching Ooty with my family, we were given a cottage which was "pathetic" and “horrible”. There were flies in the rooms, the walls were so damp that the paint of the walls was almost gone, room had terrible smell, bedsheets were dirty. And above all there was only one small CFL in the room, I have never seen a hotel room with only one 15watt CFL.
When I tried to take the pictures of the room, the person who has shown that cottage switched off the light.
When I asked for Manager, the person told that manager is out of town and gave me his contact number when I called that guy and asked for manager he mentioned that he will call someone to check what is happening, which never happened.
When I asked to cancel the booking the staff said that “go and talk to make my trip, we are not responsible. The rent for this room is Rs 3000 plus taxes”
That’s the only dialogue they spoke all the time.
There was one girl on reception named “Imaculate” (spelling may be wrong) she had another dialogue that is “we are completely sold out, we don’t have any other room” and she was keep repeating the same all the time.
They all were talking to us as if they have given the room for free and I was shocked with the shamelessness with which they were mentioning Rs.3000 + taxes for such hideous room.
Please do not believe the testimonials given here praising the hotel, I believe they all are fake and posted either by hotel staff or the owner. If you are going to Ooty, please avoid this “heaven holiday” else you will end up spending your holidays in hell.

Room Tip: Look for some other hotels, there are much better hotels and at cheaper price
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 29, 2013

One of my clients visited this hotel around May 2013. That is when his horror story started. The rooms are pathetically dirty, the wallpapers are stinking and have water marks. The bathroom door does not have handle and the staff is arrogant.

This place is ideal example of zero service. For the price what they were offering you would get one of the best hotels in Ooty. Even if you get a free stay AVOID it. Please check out the photos on how dirty this hotel is...

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madhurai
1 review
4 of 5 stars Reviewed May 5, 2013

It was a great experience staying in Heaven Holiday Resort. The room, service food, and service was good. The only hassle was .distance, the resort is quite away from the city. The rest of the things was quite comfortable.

Room Tip: Rooms are very good & good view
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
5 of 5 stars Reviewed May 4, 2013

v stayed for 3 nights &4 days it's awesome stay v enjoyed a lot sure i ll refer this hotel to all my friends & colleague. the staffs are very good & very helpful we enjoyed a lot the room are very clean & good view food was excellent

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Heaven Holiday Resort

Address: Pudunagar, Wook Cock Road | Near Ooty Lake, Ooty 643001 , India
Location: India > Tamil Nadu > Ooty
Hotel Style:
Ranked #23 of 74 Specialty lodging in Ooty
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heaven Holiday Resort 3*
Reservation Options:
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Also Known As:
Heaven Holiday Resort India/Ooty

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