PLEASE DO NOT GO WITH OUT A CONFIRMED RESERVATION, ELSE YOU MIGHT BE IN FOR A SURPRISE:
Stayed over there last week end. After going through Trip advisor comments, planned to check this out for a one night stay. When I had called them up, on friday, on their hot line number, nobody picked up. Called their landline number and was attended by somebody. Checked for availability of their "Pearl" category of room, I was mentioned it is available. However, when I asked them how do I go about reserving it, I was mentioned that rooms were available and I can come over directly. To my surprise, he did not note down any of my details, and my mistake, I did not check the name of the person on the other side. Anyway as a backup, I went ahead and filled in their booking form with my details.
When me and my wife landed in the Hotel next day afternoon by 12.30pm, I was in store for a huge surprise. They told that basically Pearl rooms were not available. When I told them what had happened the day before when I tried reserving, they started telling me, that is not possible at all. Then they told me they actually don't do phone based reservation. When I told them I had even filled their online form, they told me they could not find it as well. By then their manager had come in and he asked me "Did you check our hotel or was it some other one?". I really felt bad by then and almost decided to walk out.
Finally they offered me another category - "Diamond" room (this category has two separate cots, which was later put together) for Pearl price. Since I was in no mood to go about looking for another Hotel, I settled for this. This room was in ground floor. While the room was decent, as night falls, it got really cold and there are no heater provided by default (got to know later they provision it for an extra cost)
Restaurant attached is very small, with decent food. Overall I would rate this hotel still average, in spite of good rooms, because of the overall experience. Manager could be more courteous and with out doubt a fool proof room reservation system is needed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.