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“EXCELLENT” 5 of 5 stars
Review of Hotel Kathir Palace

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Hotel Kathir Palace
14, Dhanappa Mudali Street, Madurai 625001, India   |  
Hotel amenities
Ranked #28 of 51 Hotels in Madurai
Bangalore, Karnataka, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“EXCELLENT”
5 of 5 stars Reviewed November 13, 2013

Felt very very comfortable. Friendly staff. Good location (walkable location to Meenakshi amman temple) Food is good and affordable, . Full paisa vasool. Whether you come on business trip or for personal visit, this hotel is the best spot....

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
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36
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5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Mumbai (Bombay), India
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed November 11, 2013

I stayed in this Hotel on 5th Nov 2013. Landed at Madurai Station and took the Autoricksaw here. Upon check-in I was allocated Room 309.
Pro:
It is located about 300m walk from the Madurai Meenakshi Amman Temple.
Excellent Location. Very close to the main Bazaar.
The Hotel has excellent infrastructure very lively reception, a good lift, nice room and ideal location. Nice Rooms (premier)
Cons:
Upon reaching my room, I brought to the bell boy's notice that the bedsheet was soiled and I wanted it replaced. There was no soap in the bathroom and the shower head did not work properly. I was made to feel like a troublemaker by the housekeeping staff.
The next morning at 5am sharp. I heard the sound a steel utensils crashing. You see 309 is right above the kitchen and they were preparing for the day and cooking breakfast. The noise after that NEVER stopped. It was a racket :(
Later at around 8am (8am to 10am designated breakfast time) when I went to the restaurant for my complimentary breakfast (you need to take a token from the reception without which you will not get breakfast), I was made to wait 20 min without breakfast with the good ol 'few minutes' excuse. I walked away and went nearby and had a paid breakfast.
When I was in the lobby, a lot of guests were fighting that they were leaving and the breakfast was not ready. The staff's attitude was basically 'Hard Luck' we cannot help you. Very Dismissive.
The outside of room 309 smells like a kitchen exhaust... because it is! the kitchen's exhaust fumes are expelled in a duct that passes room 309 and makes a loud noise and smells like... well a kitchen exhaust.
The A/C drip in inside the bathroom of room 309. The Showerhead barely squirts water and when it does it does so in 1 dozen directions except straight! Also the WC handshower is faulty.

This Hotel has the potential to be Great but It is ruined by the staff who run the hotel.

  • Stayed November 2013, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathirpalace, Owner at Hotel Kathir Palace, responded to this review, November 13, 2013
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points through Trip Advisor platform.

we have conducted a point wise investigation based on your feedback and have initiated corrective actions to bring in the desired efficiency levels and ensure that there is no recurrence of the same.

It is through valueable feedback like yours that we strive to improve our services and exceed customer expectations.

While once again regretting on behalf of all at Kathir Palace Madurai for the inconvenience you have faced, may I request you to treat this as an isolated incident and not a reflection of our normal services.

I do look forward to the pleasure of welcoming you again, when my colleagues and I can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

Warm Regards,

Annamalai
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 25, 2013

At first I was disappointed with the service. For some slow and needless "help" the staff member stayed at our room basically begging for money. I gave a bit and he went away obviously unsatisfied.

Afterwards I was happy though. Not even once did the staff knock on our door. Anything we needed we got from the reception. This is how I like it. No staff interventions and guessing what we need, but instead letting us take the initiative!

The room was clean, the shower had often very nice warm water and wifi was pretty ok, also in the room.

The location is simply excellent.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathirpalace, Owner at Hotel Kathir Palace, responded to this review, November 13, 2013
Greetings of the day!!!

We thank you for your overview of our hotel with pros and cons posted in the Trip Advisor.

It is always our endeavor to satisfy our guests in giving an all round best experience with a relaxing stay, good food and prompt service leaving enjoyable and pleasant memories with them.

It is really unfortunate that your experience is completely different from what we practice in the hotel to get our valued customers satisfied in all aspects of our services and products. It all happened in your case contrary to our standards of hospitality.

We honestly believe that it is our customers' feedback that helps us to improvise on our services and really welcome your feedback. While taking your positive feedback on board, we reiterate that we would consistently continue to strive hard in our commitment and dedication towards our customers’ satisfaction.

We look forward to meeting you again in the near future

Warm Regards,

Annamalai
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 25, 2013 via mobile

Rooms are neat and clean making stay comfortable. And complementary breakfast adds up for a economical stay. The service is great and can count on to br treated well. A nice place for a reasonable price.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathirpalace, Owner at Hotel Kathir Palace, responded to this review, November 13, 2013
Greetings from Kathir palace Madurai!!!

We would sincerely thank you for having chosen our hotel for your stay and also for having taken your precious time and the trouble to post your review in this Trip Advisor.

We are happy to know that, you had very comfortable & pleasant stay at our hotel.

We look forward to meeting you again in the near future.

With Best Regards,

Annamalai
Owner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indira Nagar, Tamil Nadu, India
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 21, 2013

Value for money with Complementary breakfast. Neat, clean rooms but very basic. Front office guys are very cordial. The restaurant serves basic veg food. Dont order Idlies :)
Very close to the temple west gate and close to the shopping area.
They have rooms for all needs (2 bed, 3 bed, 4 bed and 6 bed) and at a reasonable price.

Recommended for an overnight stay!

Room Tip: Recommended for an overnight stay
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathirpalace, Owner at Hotel Kathir Palace, responded to this review, November 13, 2013
Dear Valued Guest,

We are happy to know that you had a very pleasant stay at our Hotel
We would like to thank you for your nice comments through Trip Advisor.

While taking your positive comments on board,We will certainly try our best to improve on the aspects as suggested by you in your valuable review.

Assuring of our best services at all times, we look forward to welcoming you back to our hotel in the near future.

With kind regards.

Annamalai
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 15, 2013

Kathir Palace is a very ordinary hotel - dont expect any royal treatment either at the reception or in the restaurent. I booked Kathir Palace based on trip advisor reviews, price and proximity to the Meenakshi temple (walkable - 5 minutes).

Rooms are small and have no windows. We stayed in a Premium AC room (1800 INR per night) for a day and the experience was "OK". The AC started pouring water after 2 hours of switching ON and we had to call the house keeping, who set it right in 15 minutes.

Bathroom was dingy and there was water logging which cleared only after 5 minutes of your bath. Geyser, Beds, Linen were OK.

The hotel is on a small and busy street and it is very noisy inside the hotel. Our room was on the first floor near the kitchen, which started up at 4 am in the morning, with huge noises of people and vessels, crashing and banging.

Restaurent downstairs is OK, but service is very slow - it took more than 45 minutes to get our lunch. Food was ordinary. I would personally like to choose another better hotel for my next stay...

Room Tip: Rooms on the road side have disturbence because of vehicles on the street and rooms on the back side...
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathirpalace, Owner at Hotel Kathir Palace, responded to this review, November 13, 2013
Greetings of the day!!!

We thank you for your overview of our hotel with pros and cons posted in the Trip Advisor.

It is always our endeavor to satisfy our guests in giving an all round best experience with a relaxing stay, good food and prompt service leaving enjoyable and pleasant memories with them.

It is really unfortunate that your experience is completely different from what we practice in the hotel to get our valued customers satisfied in all aspects of our services and products. It all happened in your case contrary to our standards of hospitality.

We honestly believe that it is our customers' feedback that helps us to improvise on our services and really welcome your feedback. While taking your positive feedback on board, we reiterate that we would consistently continue to strive hard in our commitment and dedication towards our customers’ satisfaction.

we look forward to welcoming you back to our hotel in the near future.


Warm Regards,

Annamalai
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mangalore, India
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 11, 2013

Stayed here on 7th Oct '13. Initially there was a confusion at reception desk about my reservation due to some miscommunication from eZeeCloud Infoserves (I think their web portal partner). Had to wait for about 20 min for check-in.

Average hotel. Restaurant below was ok quality. Poor service - both in restaurant & hotel.

Only +ve point is it is at a walkable (about 0.5 km) from Meenakshi temple.

Room Tip: I guess the rooms nearer to the reception are less noisy.
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathirpalace, Owner at Hotel Kathir Palace, responded to this review, November 13, 2013
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points through Trip Advisor platform.

we have conducted a point wise investigation based on your feedback and have initiated corrective actions to bring in the desired efficiency levels and ensure that there is no recurrence of the same.

It is through valueable feedback like yours that we strive to improve our services and exceed customer expectations.

While once again regretting on behalf of all at Kathir Palace Madurai for the inconvenience you have faced, may I request you to treat this as an isolated incident and not a reflection of our normal services.

I do look forward to the pleasure of welcoming you again, when my colleagues and I can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

Warm Regards,

Annamalai
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Kathir Palace

Address: 14, Dhanappa Mudali Street, Madurai 625001, India
Location: India > Tamil Nadu > Madurai
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #28 of 51 Hotels in Madurai
Price Range (Based on Average Rates): $
Number of rooms: 48
Official Description (provided by the hotel):
Kathir Palace, Madurai is a great budget option in the temple city. Offering uncompromising comfort and convenience, this hotel ensures that guests stay is hassle-free and pleasurable. Perfectly located close to the iconic Meenakshi Temple and railway station, this hotel is an ideal option for frequent travellers and pilgrims.Location: Kathir Palace is situated on Dhanappa Mudali Street. Places close to the hotel are Meenakshi Amman Temple (Approx. 0.5km) and Mariamman Temple (Approx. 4km). The beautiful Meenakshi Temple is dedicated to Lord Shiva and is an example of exemplary craftsmanship. This temple is thronged by many devotees during the annual festival in April-May. Other interesting places worth visiting are Alagar Kovil, Thenkarai Pond and Vandiyur Lake.Distance from Madurai International Airport: Approx. 12km Distance from Madurai Junction: Approx. 2kmHotel Features: Guests are offered convenience with room service, front desk, daily housekeeping, travel desk and 24-hour security. The conference hall and boardrooms are also offered to business travellers. The conference hall couples as a banquet hall as well which is an ideal venue for guests to arrange for social events. Its in-house restaurant is every foodie's delight. The restaurant serves Indian, Chinese, Continental, Tandoori and Mughlai cuisines. For enjoying a relaxing time amidst sophisticated ambience and sparkling cocktails, the bar is a great place.Rooms: Standard rooms, Premium rooms, Super Classic rooms, Classic rooms, Deluxe rooms Standard Non A/C are the multiple accommodation options offered at Kathir Palace. These air-conditioned rooms are simple in appeal and are ideal to experience home-like comfort. ... more   less 
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