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“What A Hotel!!” 5 of 5 stars
Review of The Gateway Hotel Pasumalai Madurai

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The Gateway Hotel Pasumalai Madurai
4.0 of 5 Hotel   |   No. 40 TPK Road | Pasumalai Hill, Madurai 625004, India   |  
Hotel amenities
Ranked #1 of 50 Hotels in Madurai
Certificate of Excellence 2014
Chennai (Madras), India
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
“What A Hotel!!”
5 of 5 stars Reviewed January 30, 2014

My wife & I have been spending our wedding anniversary the past few years at this hotel.We checked in on 20th Jan 2014 & went to have lunch at the Restaurant.The food & service were suoerb.when we came back to the room I realized an hour later that I had lost my bag with my wallet,house keys & my return ticket.I panicked and seached in the room then called the restaurant to check if I had left it there.By the time I reached the restaurant 2 staff members came with my bag with all things intact.I had about Rs2500 & all my cards in the bag.
What a relief? I thanked them profusely and also told the GM about this incident.I can fgrankly say that this might not have happend in many places in India.
My thanks to Taj Gateway & its management .
We had a lovley time celebrating our 51st anniversary made possible by the values instilled by the mnagement on its staff..
Once again A Big Thanks
T G Rajagopalan

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, January 31, 2014
Dear Dr.Rajagopalan,

At the outset, we thank you for always patronising Gateway Madurai as the destination for your stay in Madurai. It is a pleasure to receive your feedback for the hotel and the team.

We are happy to know that you enjoyed your stay and especially liked the food & service on the restaurant. Living upto the true values of our company, our associates Mathi & Ramesh are delighted to recieve your words of appreciation for their integrity.

It is the feedback from valued guests like you that enables us to keep improving to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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596 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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India
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 29, 2014

My 5th or 6th visit to the property & my default choice in Madurai to escape the hustle & bustle. The hotel literally rises above it all. Always to pleasure to walk up and down the steep slope looking at the temple towers & watching out for Peacocks and hawks .

Arrived just past midnight at the gate only to be told my name was not on the reservation list. A bit of a fumble by the night manager & he found it in the list. The petty argument between the security and the manager seemed a bit unprofessional, though staff were polite to us throughout. The weather was chilly & were surprised to be ushered into room 62 with its Air conditioner running full blast. Except the minibar which had sachets of nuts crawling with ants all else looked fine with the room.

A sumptuous breakfast, awesome south Indian veggie food, polite staff, great walks , even better views & old world architecture make this hotel an easy choice. "Gateway" may be a lesser brand down the run among the monikers owned by the Taj Group, but I wish the management trains & outfits these hotels as well their better hotels. After all they do charge the same !

Still the best place to stop by in Madurai. P.S : This is a pristine hillock. So was annoyed couple of years ago to see a lot of garbage & building debris strewn about the hillside . What with so many avi fauna around , I worriedly wrote an email to the manger then never to get a reply. Went looking for the garbage and was disappointed to see things have not changed.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, January 31, 2014
Dear Guest,

Greetings from The Gateway Hotel Pasumalai Madurai !

It is a pleasure to receive your valuable feedback for the hotel. We thank you very much for staying with us. We are delighted to know that you loved your stay and especially loved our south indian breakfast spread. We regret the inconveninece caused to you at the time of check in and based on your feedback we have enhanced our process of security check post midnight. Also, the building debris which were part of a renovation are in the process of being removed.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 27, 2014

I had mixed feelings about this place. I think this is a great place depending on what type of person you are and if you need a break from it all.

Pros. It really is a beautiful hotel, its location offers incredible views, peacocks, and peace. The rooms, catering, staff and price etc were great. A must stay if you need to escape from it all for a short time.

Cons. You are very much in the hands of the hotel for your stay here as the hotel is off the beaten track on top of a hill. If you want to explore Madurai then you'll need a driver as it's a really long walk if you want a rickshaw. Also, i found the food a little dull as it was mainly buffet. If you've come back to the hotel late and haven't eaten then again, this is your only choice. This hotel kinda feels like you could be anywhere in the world took me away from my india experience.

Room Tip: I think staying near the pool would be a good bet.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, January 31, 2014
Dear Guest,

We thank you very much for staying with us and for your feedback. Thank you for appreciating our rooms, services of our staff and peaceful location of the hotel. However, we have fallen short of your expectations on the food parametres and we would like to sincerely apologise to you for this. In addition to the daily buffet for dinner, we also have an excellent ala carte menu with some great options of regional delicacies from Madurai. Our restaurant staff seems to have missed offering you the ala carte options. Please accept our apologies for the same.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you dine with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2014

I Stayed at this hotel for three times and in first instance i loved to stay in this hotel again and again due to many concern shown and displayed by hotel management staff for reasons that the staff available gives to the professional touch on every approach. The check in formalities which was undertaken during my first visit i felt as if i had stayed in this hotel on number of occasions. the behaviour of staff is very cordial and know well as to how to handle in different situation.
the room cleanliness is given priority and kept very hyegenic. We get a soothing environment in Dining hall and you feel homely treatment in service. it has been excellent experience all the time while you are dinning.
The stay gives you feeling the you are in your own house where you have all your activities performed right from your morning walk. The situation of property is excellent where you get a view of entire city including of the famous temple MINAKSHI Temple. Its simply superb.
Am sure who so ever visit first time, given a choice one would like go over there and get worth of stay.
A.Prakash
JP No 101181824

Room Tip: All are unique in nature
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, January 27, 2014
Dear Mr.Prakash,

At the outset, we thank you for selecting Gateway Madurai as the destination for your stay in Madurai. It is a pleasure to receive your feedback for the hotel.

We are happy to know that you liked our hotel and especially liked the competency of our associates all across, cleanliness in the room and the restaurant.

It is the feedback from valued guests like you that enables us to keep improving to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2014

Duration of stay: Nov 23-24 2013
Property: Old structure but very well maintained. Some building are more than 50 years old. Style of architecture is of that era. Spread over a hill overlooking Madurai. Beautiful view of Madurai city. Meenakshi temple towers can be seen. Lots of peacocks roaming around.
Rooms: Well prepared with tranquile surroundings. Spacious. Rooms are in clusters spread across the vast property.
Food: Good but can be improved. Lawns outside the restaurant has beautiful view.
Service: Very good. Mr Sumant Khanna (Manager) was very helpful.

Room Tip: Opt for rooms that has view of the city or nearby hills.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, January 25, 2014
Dear Guest,

Greetings from The Gateway Hotel Pasumalai Madurai !

It is a great pleasure to receive your valuable feedback for the hotel and for Mr.Sumant Khanna. We thank you very much for staying with us. We are delighted to know that you loved your stay and especially loved our spacious rooms and the panoramic view from the hotel.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 22, 2014

We just recently spent 2 nights there and it was absolutely divine!
Room 17 (in one of the two original buildings as we were told) was quite private, quiet and had its own little back"yard" with a small table and chairs. The room was large, very nicely furnished, windows on two sides, very clean, and the bathroom was luxurious.
The grounds are very nicely maintained, lots of greenery, and very quiet as you are up on a hill overlooking Madurai and surroundings. Great views.
We spent a day hanging out at the very nice pool.
The food was delicious (we enjoyed the buffet option) and plentiful. The staff at the restaurant and the hotel was very helpful and friendly.

I would definitely go back there!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, January 25, 2014
Dear Guest,

Greetings from The Gateway Hotel Madurai !

Entire team here joins me in thanking you for your great compliments for the hotel and the associates. We are delighted to know that you enjoyed your stay with us and especially loved our spacious room, cleanliness and the restaurant.

Thank you once again for the your compliments and we look forward to your next visit with us.

Warm regards

Devraj Singh
General Manager
devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed January 22, 2014

My stay at Gateway was excellent. I stayed for couple of days during December second week 2013. I was surprised by immediate upgrade to good room by Vinpugal the manager. While taste of the food and price can be improved a bit to local taste and price (I know lot of local tasty shop as I was born and bought up there even though living in US for past 18 year), the courtesy and thoughtful extra accompaniments provided during our Rameshwaram trip by the hotel manager was great. My wife and kids really appreciated him and the hotel for doing it. My kids liked Peacock room area and natural setup pretty much. My wife enjoyed Ayurvedic massage. Gym can be improved a bit and a good running trail should be great addition.

Room Tip: pick the peacock area.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, January 25, 2014
Dear Mr.Nikhil,

At the outset, we thank you for selecting Gateway Madurai as the destination for your stay in Madurai. It is a pleasure to receive your feedback for the hotel.

We are happy to know that you loved our hotel and the services. We thankyou for appreciating the efforts of Mr.Vinpugal in ensuring a comfortable stay for you.

It is the feedback from valued guests like you that enables us to keep improving to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel Pasumalai Madurai

Address: No. 40 TPK Road | Pasumalai Hill, Madurai 625004, India
Location: India > Tamil Nadu > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 50 Hotels in Madurai
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Gateway Hotel Pasumalai Madurai 4*
Number of rooms: 63
Official Description (provided by the hotel):
The hundred year-old celebrated colonial property is perched atop the Pasumalai hill, amidst 63 acres of landscaped gardens, colonial buildings and natural bliss. The hotel offers a panoramic view of the famous MeenakshiTemple, Madurai City and the Kodai hills. It is a 15-minute drive from the famous Meenakshi temple and City center. Accessible by road, air (Madurai Airport – 15 km) and train (Madurai Jn - 5 km). ... more   less 
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