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“Awesome Views with Great Service” 5 of 5 stars
Review of The Gateway Hotel Pasumalai Madurai

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The Gateway Hotel Pasumalai Madurai
4.0 of 5 Hotel   |   No. 40 TPK Road | Pasumalai Hill, Madurai 625004, India   |  
Hotel amenities
Ranked #1 of 50 Hotels in Madurai
Certificate of Excellence 2014
Chennai (Madras), India
Top Contributor
152 reviews 152 reviews
82 hotel reviews
Reviews in 41 cities Reviews in 41 cities
121 helpful votes 121 helpful votes
“Awesome Views with Great Service”
5 of 5 stars Reviewed October 13, 2013

i visit this hotel frequenntly and no matter how manytimes i visit this property i never got bored.

the hotel has some of the great views of city and temple.

being situated on hill it has unique advantage of cool breeze in the evenings and mornings.

Mr. Venpugal from front office and Mr. Murthy from F&B are truely professionals and they are one of the main reasons for me to keep coming back to this hotel both on business and personal trips.

i strongly suggest this hotel as best choise for travellers to madurai.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, October 15, 2013
Dear Mr.Raghav,

We thank you very for always patronizing and staying with us.It is a pleasure to receive such great compliments.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards. Vinpugal and Murthy join me in thanking you for your words of motivation.

We look forward to having you return to Madurai and staying with us next year as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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597 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
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English first
Sydney, Australia
Top Contributor
50 reviews 50 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 10, 2013

This colonial property feels like a home with lovely bay windows and the friendliest peacocks I've ever seen.

I really wanted to give this hotel a 5 just for the ambience. The pools setting is beautiful and being up high with the panoramic view of Modurai in the background is just so peaceful.

The only reason I didn't give this a 5 is that the food was good not brilliant and the furniture was in need of recovering in my room. I really think this property is a 4.5 and I would definitely come back as I just find this one of the most relaxing hotels I've been in. It feels more like a home in the country and I love it.

Stayed October 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, October 11, 2013
Dear Guest,

It is a pleasure to receive such great compliments. We thank you very much for staying with us.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards. We understand that we could not delight you with the food, though our chef's offered the fixed menu and the combination of ala carte and buffet for the group.

We look forward to having you return to Madurai and staying with us next year as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 7, 2013

It is a nice heritage property with new extentions as well. It is on top of a verdant hillock, with sweeping views of the madurai city. We stayed near the pool area which is frequented by many peacocks...many times the peacocks would quietly walk by our room window and in all parts of this wing...amazing ! Very courteous and ready to help staff adds a lot to this hotel, the hotel has very good positive energy. The restaurant serves a decent buffet spread...ala carte takes a while to reach your table, but when it arrives, it tastes fresh and good. There is a decent swimming pool with pool attendant though didnt see guests swimming...there is no kids pool though, adding this will make this property a good family getaway place.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, October 8, 2013
Dear Sir,

On behalf of the team from The Gateway Hotel, Pasumalai, Madurai, we thank you very much for staying with us.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards. We thank you for your compliments for the food at our restaurant.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 5, 2013

We went to this hotel expecting it to be a smaller property like some of the other Gateway brand properties. But we were pleasantly proven wrong! The driveway to the entrance sets the tone! The rooms are huge and well-appointed. The room service had the characteristic efficiency of Taj.
The restaurant has an excellent view of the Madurai town. If you can tolerate some mosquitoes, then the dinner under a star-lit sky with the town lights just below the eye-level is an experience to remember.
The peacocks on the property added a nice touch, and could be a good entertaining experience for the kids.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, October 7, 2013
Dear Guest,

On behalf of the team from The Gateway Hotel, Pasumalai, Madurai, we thank you very much for staying with us.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards. Thank you for appreciating our spacious rooms, room service and the restaurant.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2013

Wow..wow...wow.....Starting from waiters to the GM of the property - they are BEST in CLASS in Service....Superb value for Money......Very good amenities and great surroundings with Peacocks and the WORLD of GREEN Nature....Names to remember.....Vinpugal, Ansari and Devraj....They are the STARS who manage this property superbly well.....Just find some time to enjoy your stay....

Room Tip: Pool facing room is the best....one....
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, October 1, 2013
Dear Mr.Kamath,

It was a great pleasure meeting and interacting with you. We are all delighted to receive your compliments and will treasure it always. On behalf of the team from The Gateway Hotel, Pasumalai, Madurai, we thank you very much for staying with us.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai, India
Top Contributor
67 reviews 67 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 27, 2013

It was a mundane business trip that I reached this Hotel @ Pasumalai late night and just slept.
Woke to the chiming of some bird and opened the door to see! A beautiful Peacock grazing the serene field of plantation. The poolside again friendly peacocks all over the place.
As for stay, enjoy the hospitality and best food basket of south and continental.
Have recommended this to a friend on honey moon, for him it was a life time experience.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, October 1, 2013
Dear Mr.Vasudevan,

Thank you for your compliments for the hotel and the team. We are happy to know that you enjoyed your stay and especially loved the hospitality of the staff, continental cuisine and our south Indian regional cuisine.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 20, 2013

As we approached the hotel from the airport, through the typical Madurai city lanes, a surprise hillock sprang up from nowhere, covered with green mini forest. The hotel is spread out on top of this. We got excellent rooms in terms of being in the lap of nature. Every morning peacocks danced just in front of our windows. The staff is good and friendly, particularly Ananth at the GAD looked after us very well. We had a very good time. It was both very relaxing and also enjoyable. Just sitting by the poolside and looking down the hill into the forest and over the city was fascinating. There are varieties of birds and small animals and trees. Facilities are good. Only felt that food and its varieties could have been better. Also after coming back, could not give a feedback as the link never worked!

Room Tip: Near poolside, the peacock court.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, October 1, 2013
Dear Guest,

On behalf of the team from The Gateway Hotel, Pasumalai, Madurai, we thank you very much for staying with us.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We thank you for appreciating the services of our associates at GAD. However, we seem to have fallen short of your expectations on food front. Please accept our sincere apologies. We are in the process of changing our menus and will have more variety to satisfy the taste buds of our esteemed guests from the globe.

We look forward to having you return to Madurai and staying with us in the future as well. I will personally ensure to take you through the regional cuisine culinary journey which you will cherish all your life.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel Pasumalai Madurai

Address: No. 40 TPK Road | Pasumalai Hill, Madurai 625004, India
Location: India > Tamil Nadu > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 50 Hotels in Madurai
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Gateway Hotel Pasumalai Madurai 4*
Number of rooms: 63
Official Description (provided by the hotel):
The hundred year-old celebrated colonial property is perched atop the Pasumalai hill, amidst 63 acres of landscaped gardens, colonial buildings and natural bliss. The hotel offers a panoramic view of the famous MeenakshiTemple, Madurai City and the Kodai hills. It is a 15-minute drive from the famous Meenakshi temple and City center. Accessible by road, air (Madurai Airport – 15 km) and train (Madurai Jn - 5 km). ... more   less 
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