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“Probably best option in Madurai” 3 of 5 stars
Review of Heritage Madurai

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Heritage Madurai
4.5 of 5 Hotel   |   11,Melakkal Main Road,Kochadai, Madurai 625016, India   |  
Hotel amenities
Ranked #2 of 51 Hotels in Madurai
San Francisco, California
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
“Probably best option in Madurai”
3 of 5 stars Reviewed February 10, 2013

We stayed at many wonderful hotels on our trip to South India and the Heritage was our least favorite. That said, it's a nice enough hotel in Madurai and probably the best option in the city. All the food was bland, just average to pretty good, and the service was only ok. The room should have been cleaner- the sheets and cover blankets were stained as were the sofa upholstery, and the windows in the bathroom and everything else needed a good scrubbing. When we went to take a shower the showerhead was obviously broken and sprayed water wildly. Maintenance came and fixed it but the guys left dirt from their boots all over the floors. It was muddy. We had to call to have it cleaned. Heritage (or "Heritance"?) aspires to be first class but it is not nearly there. Also our "luxury villa" was just a room that is one of a four-plex. The location is just out of the city and quiet. Grounds are lovely. Rooms could use freshening up, deep cleaning is needed, and more inventive food offerings would be great.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, February 11, 2013
Our Esteemed Guest,

Greetings of the day!!!

We feel really sorry for all the inconveniences and disappointments you had during your stay. We are very much concerned about your stay and experience with us. We shall strive hard to rectify all the shortcomings and give our best to get out customers satisfied in our services.

Looking forward to welcoming you to Heritage Madurai in your next visit to Madurai.

With Best regards.

Neranjan Morais
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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599 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 9, 2013 via mobile

We have travelled far and wide , a few hotels match the excellent standards and ambience of this Bawa property.
It has the distinct touch of the srilankan architect Bawa in many ways, the honey colored pillars, windows that that let in the gardens and the generous rooms. We heard that his student designed the temple pool and it's a must see.
The staff are patient and helped us throughout. A genres breakfast buffet and a very good restaurant . We had a memorable stay with memories and pictures to cherish for long.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, February 18, 2013
Esteemed Guest,

Greetings from Heritage Madurai!!!

We are delighted to know that you had a memorable stay at our hotel.

We are grateful to you for having posted a wonderful review about our hotel in a short and yet classic way in comparing and distinguishing the Bawa’s architecture. As you rightly mentioned this hotel has the charm of Tropical Modernism with a super touch from the renowned Sri Lankan architect Geoffrey Bawa and his disciple Vinod Jayasinghe in all its structures. We are extremely thankful for your finest comments about pool, gardens, food, rooms, restaurant and staffs in a nice and ever cherishing manner.

We are eagerly looking forward to welcoming you again to Heritage Madurai in the near future and assuring of our best services at all times.

Best Regards.

Neranjan Morais
General Manager
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Toronto
Top Contributor
59 reviews 59 reviews
38 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed February 9, 2013

The grounds on which this hotel is located are a wonderful escape from the bustle of Madurai. The pool is lovely for a dip in the afternoon. The rooms are large and the bed is comfortable. But, I left here wishing that someone would show this remarkable property a little more love. The floors in our room were dirty - if you walked to the washroom and back to bed your feet got dirty. The bathroom floor looked stained by the dirt of many feet before me - either the stone had never been sealed or the floor needed a good scrubbing.

The restaurant was just ok. The food was bland at dinner service and the breakfast (although seemingly offering many options) was just unappetizing. The staff were very friendly, but they were not properly trained in the service that is expected at a five star property (even in India). On one occasion we were in the middle of our diner and asked if we were ready for desert.. We had just been served. On another occasion, my husbands coffee was poured everywhere but in his cup and no attempt was made to tidy the mess or offer a napkin to sop up the coffee. The floor in the dining area looks like it is in an outdoor area due to staining over months or years and the Mosquitos are everywhere.

Having said all this, I believe this still may be the place to stay in Maduari - and sadly I expect the owners know this to be true.

I was so looking forward to our stay here and I left a little disappointed.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, February 11, 2013
Our Valued Guest,

Greetings from Heritage Madurai!!!

We would like to convey our thanks for your valuable feedback. Regarding your disappointments with regard to the food and service and room cleanliness, the matters have been taken up with the department HODs. All such issues will be definitely rectified with our hardest efforts in our constant endeavor to achieve the best satisfaction from one and all of our valued customers.

We also like to eagerly invite you to welcome back to our hotel to get the true Heritage Hospitality in your next visit.

Best Regards.
Neranjan Morais
General Manager
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Richmond, United Kingdom
1 review
5 of 5 stars Reviewed February 9, 2013

We say it with emphasis " the best resort in South India".We traveled to the corners of India and stayed in some fine places, nothing beats this place on quality, value and class.
A fine hotel through and through.The staff are patient and pleasant. They suggest dishes, drinks and a few special side dishes based on their interactions with guests and its most touching.
The rooms are sprawling, with a pool, a grand bath area and such lovely beds!!
The spa therapies are very good.
We had a time of our lives.Kudos Heritage Madurai!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, February 11, 2013
Dear Valued Guest,

Greetings from Heritage Madurai!!!

We are highly delighted to know that you have thoroughly enjoyed your stay here at Heritage Madurai. We are extremely grateful to your nice review about our hotel in the Trip Advisor. Your encouraging comments are revitalizing us all with full strength and energy to fulfill our commitment of delivering out our best services to the entire satisfaction of our customers at all times. We also thank you for having taken your valuable time in posting such nice comments in this regard.

We would look forward to eagerly welcoming and meeting you again in the near future.

Kind regards.

Neranjan Morais
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Top Contributor
50 reviews 50 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed February 8, 2013 via mobile

I was looking forward to my stay at the Heritage, having read some good reviews, but I was terribly disappointed. The hotel
complex itself is shabby and needs urgent attention. The food in the restaurant was bland and uninspiring, and like other reviewers here, I felt cheated by the feedback form which allowed only 'Excellent', 'Good' and 'Poor'. My room, which was located some distance from the main facilities, was a decent size and clean, but had no clear windows (the glass was all frosted and the curtains were closed from the moment I arrived), and by far the biggest problem was the Fenner India factory next door, which seems never to stop production. The constant noise of a factory a very short distance away made for two very poor night's sleep. Try as I might to drown the noise with the hum of the aircon, I couldn't. Staff's grasp of English is poor almost without exception. No guest guide in the room and no attempt to explain the facilities (perhaps because of the poor English), meant wandering in an attempt to find out what was available. The pool is uninviting and the Attendants poor. My stay here was sandwiched by a stay at the excellent Vivanta by Taj, Kovalam and the reliable Taj Club House, which perhaps emphasised the failings of this hotel, but whilst the differences in standard were stark, the Heritage was not far off the price of the other two. If you're expecting a luxury hotel, you'll be very disappointed at the Heritage. I found my stay overpriced and unenjoyable.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, February 11, 2013
Esteemed Guest,

Greetings from Heritage Madurai!!!

We are really sorry to note that we have not come up to your expectations and you were disappointed in your stay here. While taking your positive feedback on board, we have discussed your concerns in our Review meetings with all the Operational Heads for implementing the required remedial measures for getting these issues corrected and rectified.

We at Heritage Madurai earnestly invite you to our property once again to have the real experience of our hospitality in the near future.

Kind regards.

Neranjan Morais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broadway, United Kingdom
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed February 6, 2013

Room OK, dark and old, but OK. Plunge pool uninviting to say the least - not quite sure when last cleaned. Restaurant designed to amplify sound. Head waiter apologised twice for slow service. Next day lunch we ate outside, very few guests around. A cold beer took 20 minutes, a bowl of packet soup 30 minutes and a samosa cooked to cannonball consistancy on the outside and cold inside took 40 minutes. We ate elsewhere in the evening. The pool is a white marble lined hole in the ground that reflects heat from every direction. The pool attendant was positively venal. The spa was closed but someone appeared from somewhere and said that they'd open it. No thank you. On check-out the questionnaire form allowed only "excellent/good/average" - no wonder nobody rates this as bad.

Room Tip: Try another hotel
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, February 11, 2013
Dear Valued Guest,

Greetings of the day!!!

While we thank you for taking out your time to voice your concerns, we are extremely sorry for all the inconveniences caused to you during your stay at our hotel. We have taken up your issues to the concerned department heads for taking necessary steps for rectifying them. We sincerely invite you to visit to our hotel again to experience the real Heritage Hospitality that is being cherished by our many esteemed customers.

With Best regards.

Neranjan Morais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 4, 2013

Stayed for two days with my parents. Thoroughly enjoyed the ambience, and the excellent service provided by your staff. Will definitely recommend to others visiting Madurai. Breakfast was excellent, and we appreciated the landscaping and effort to preserve the old banyan trees.

Room Tip: Personal swimming pool for luxury cottages
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, February 5, 2013
Dear Valued guest,

We feel happy to know that you have thoroughly enjoyed your stay with your parents here in the hotel. We are also grateful to you for recommending others to visit this place through the Trip Advisor.

We would look forward to welcome you back to Heritage Madurai in the near future.

Kind regards.

Neranjan Morais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Madurai

Address: 11,Melakkal Main Road,Kochadai, Madurai 625016, India
Location: India > Tamil Nadu > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Madurai
#2 Spa Hotel in Madurai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Heritage Madurai 4.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to Heritage, Welcome to Madurai.A resort, one hundred years in the making, in the heart of a city that grew from drops of nectar that flowed from the locks of Shiva, as legend would have us believe.Enter the gates of the 17-acre resort, and experience the Madurai of distant past. ... more   less 
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Also Known As:
Heritage Madurai Hotel Madurai
Heritance Hotel Madurai

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