We stayed at many wonderful hotels on our trip to South India and the Heritage was our least favorite. That said, it's a nice enough hotel in Madurai and probably the best option in the city. All the food was bland, just average to pretty good, and the service was only ok. The room should have been cleaner- the sheets and cover blankets were stained as were the sofa upholstery, and the windows in the bathroom and everything else needed a good scrubbing. When we went to take a shower the showerhead was obviously broken and sprayed water wildly. Maintenance came and fixed it but the guys left dirt from their boots all over the floors. It was muddy. We had to call to have it cleaned. Heritage (or "Heritance"?) aspires to be first class but it is not nearly there. Also our "luxury villa" was just a room that is one of a four-plex. The location is just out of the city and quiet. Grounds are lovely. Rooms could use freshening up, deep cleaning is needed, and more inventive food offerings would be great.
- Official Description (provided by the hotel):
- Welcome to Heritage, Welcome to Madurai.A resort, one hundred years in the making, in the heart of a city that grew from drops of nectar that flowed from the locks of Shiva, as legend would have us believe.Enter the gates of the 17-acre resort, and experience the Madurai of distant past. ... more less
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- Also Known As:
- Heritage Madurai Hotel Madurai
- Heritance Hotel Madurai