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“A Complete Shambles” 1 of 5 stars
Review of Heritage Madurai

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Heritage Madurai
4.5 of 5 Hotel   |   11,Melakkal Main Road,Kochadai, Madurai 625016, India   |  
Hotel amenities
Ranked #2 of 47 hotels in Madurai
Broadway, United Kingdom
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
“A Complete Shambles”
1 of 5 stars Reviewed February 6, 2013

Room OK, dark and old, but OK. Plunge pool uninviting to say the least - not quite sure when last cleaned. Restaurant designed to amplify sound. Head waiter apologised twice for slow service. Next day lunch we ate outside, very few guests around. A cold beer took 20 minutes, a bowl of packet soup 30 minutes and a samosa cooked to cannonball consistancy on the outside and cold inside took 40 minutes. We ate elsewhere in the evening. The pool is a white marble lined hole in the ground that reflects heat from every direction. The pool attendant was positively venal. The spa was closed but someone appeared from somewhere and said that they'd open it. No thank you. On check-out the questionnaire form allowed only "excellent/good/average" - no wonder nobody rates this as bad.

Room Tip: Try another hotel
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, February 11, 2013
Dear Valued Guest,

Greetings of the day!!!

While we thank you for taking out your time to voice your concerns, we are extremely sorry for all the inconveniences caused to you during your stay at our hotel. We have taken up your issues to the concerned department heads for taking necessary steps for rectifying them. We sincerely invite you to visit to our hotel again to experience the real Heritage Hospitality that is being cherished by our many esteemed customers.

With Best regards.

Neranjan Morais
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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1 review
5 of 5 stars Reviewed February 4, 2013

Stayed for two days with my parents. Thoroughly enjoyed the ambience, and the excellent service provided by your staff. Will definitely recommend to others visiting Madurai. Breakfast was excellent, and we appreciated the landscaping and effort to preserve the old banyan trees.

Room Tip: Personal swimming pool for luxury cottages
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, February 5, 2013
Dear Valued guest,

We feel happy to know that you have thoroughly enjoyed your stay with your parents here in the hotel. We are also grateful to you for recommending others to visit this place through the Trip Advisor.

We would look forward to welcome you back to Heritage Madurai in the near future.

Kind regards.

Neranjan Morais
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kuala lumpur
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 4, 2013

If you are a fan of Geoffrey Bawa, this hotel will provide an opportunity to experience one of his designs. Use of granite is excellent, pillars, bathrooms, courtyards etc. Although situated in the city itself, once you enter the vicinity of the hotel, a sense of tranquil pervades and helps to calm you down after a day out in the city sight seeing.

We stayed in the luxury villa which came with it's own plunge pool. Interior of the room was tastefully arranged. only complaint I have with the hotel is mosquitoes. You can't have your meal outdoors as the mosquitoes will eat you alive. Other than that, service was excellent and thoroughly enjoyed my stay here.

We tried the spa (head, foot and full body massage), the masseurs were excellent. Their techniques were excellent, put you to ease and you come out refreshed.

Restaurant food selection can be further improved. i would have preferred if frying of dishes could be done outside of the restaurant as the smoke tends to linger in and sticks to your clothes.

Room Tip: If you are getting a villa, get one that's far away from the perimeter of the hotel else you wil...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, February 5, 2013
Esteemed guest,

We are really happy and grateful for your pleasant and narrative review in the Trip Advisor of our hotel’s architecture, room interiors, plunge pool, restaurant service and refreshing spa services. Heritage Madurai is a Resort in the Temple city of Madurai and it has the pride of architecture by the renowned Sri Lankan architect Geoffrey Bawa.

Taking your positive feedback on board, we would like to say that we have taken all precautions to reduce the mosquitoes menace to larger extent; nevertheless we shall keep on putting our hard efforts to drastically control the mosquitoes. We believe that it is our customers' feedback that gives us immense strength in our commitment to get our customers satisfied in our services at all times.

Looking forward to welcoming you back to experience Heritage Hospitality again in your next visit.

With best regards.

Neranjan Morais
General Manager.
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dubai
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 3, 2013

Checked in at night and quite impressed with the reception and main block. The rooms were situated in independent blocks away from main reception.
Each block had a handful of rooms, spacious clean and well appointed. Ordered traditional Indian food from the rooms. Service was good and food was great, though a bit spicy.
Next morning took a pleasant walk around the property and went for breakfast at the main block. Enjoyed breakfast inside, since outside was humid.
After that kids enjoyed traditional pot making and weaving. Swung from the long vines of the old Banyan trees. Also enjoyed the swimming pool shaped like the traditional ponds of Temples of Madurai.
Staffs were courteous and alert.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, February 4, 2013
Esteemed Guest,

We are pleased to know that you had great times with your family & kids at Heritage Madurai. We are thankful for your nice comments about our rooms, food, service and staffs. We will strive hard to deliver the best to get our customers satisfied in our services at all times.

We certainly look forward to welcoming you back to our hotel again,

With kind regards.

Neranjan Morais
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 26, 2013

This is one of the best resorts I've ever seen and a lovable one too. It has an awesome gigantic swimming Pool with an outdoor coffee shop where you can enjoy the beauty of nature with your loved ones.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementHeritage, General Manager at Heritage Madurai, responded to this review, 5 weeks ago
Dear Guest,

Greetings from the Heritage Madurai!!

Thank you for posting your review on Trip Advisor.

We are happy to know that you had enjoyed your overall stay and also you pleased with facilities & ambiance.

We truly appreciate your kind feedback and look forward to welcoming you back at the resort.

Hospitably Yours,

Gopalakrishnan
General Manager
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London, United Kingdom
Top Contributor
164 reviews 164 reviews
140 hotel reviews
Reviews in 76 cities Reviews in 76 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed January 26, 2013

There is undoubtedly a faded charm to the Heritage. It may be in need of a little sprucing up in parts, but the rooms are of a very high quality, and I very much felt like I was in something of an oasis here.

Similarly, the service and food was of a good standard, although we only dined at breakfast.

All in all, a pleasant experience and one I look forward to repeating.

Stayed July 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, January 27, 2013
Revered Guest,

Greetings from Heritage Madurai!!!

We are pleased to convey our thanks for your valuable feedback about our rooms, food and services. We are happy to know you had a pleasant experience during your stay at Heritage Madurai.

We would also look forward to welcoming you to our hotel again.

Best regards.

Neranjan Morais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, England
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 23, 2013

Our room was good but was in a block of rooms close to one edge of the property that had a factory next door. Unfortunately this worked for 24 hours a day and the hum from it was very noticeable in our room.
The dining room was uninspiring but the food was good. However the staff seemed to be under trained and there was confusion between them when serving people. We had drinks with dinner and they used the glasses on the table but as we had a bottle of water as well it didn't seem to occur to them we'd need glasses for this and we ended up having to ask for them!
The pool area was good.

Room Tip: Away from the factory side!
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, January 25, 2013
Dear Valued Guest,

Greetings from Heritage Madurai!!!

Thank you for your good comments about our room, food and pool.

While taking your positive feedback on board, we have informed the concerned departments to take all training measures to improve the same. We are really concerned about those matters and sorry for all the inconvenience caused to you.

We would like to invite you to visit us again to experience the real Heritage Hospitality on your next visit to the city.

Kind regards.

Neranjan Morais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Heritage Madurai

Address: 11,Melakkal Main Road,Kochadai, Madurai 625016, India
Location: India > Tamil Nadu > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Madurai
#3 Business Hotel in Madurai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Heritage Madurai 4.5*
Official Description (provided by the hotel):
Welcome to Heritage, Welcome to Madurai.A resort, one hundred years in the making, in the heart of a city that grew from drops of nectar that flowed from the locks of Shiva, as legend would have us believe.Enter the gates of the 17-acre resort, and experience the Madurai of distant past. ... more   less 
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Also Known As:
Heritage Madurai Hotel Madurai
Heritance Hotel Madurai

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