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“My favourite hotel” 5 of 5 stars
Review of Heritage Madurai

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Heritage Madurai
4.5 of 5 Hotel   |   11,Melakkal Main Road,Kochadai, Madurai 625016, India   |  
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Hotel amenities
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Ranked #2 of 50 Hotels in Madurai
Certificate of Excellence 2014
Chennai, Tamil Nadu, India
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“My favourite hotel”
5 of 5 stars Reviewed January 20, 2013

I have stayed in innumerable hotels in various cities of India and abroad over the years. If asked to choose the best hotels I have stayed in, Heritage Madurai will certainly rank in the top 3. I have stayed there more than 15 nights in the last couple of years and every time I leave with pleasant memories. The staff is very friendly and courteous, the rooms are large and spacious, the beds very comfortable, service excellent and the food is good. Above all, the architecture, the old trees and greenery are a treat to the eyes. I stongly recommend this hotel for both business and leisure travellers.

Room Tip: I like the rooms behind the restaurant which open out into private verandahs overlooking old banyan...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, January 22, 2013
Respected Guest,

The entire team of Heritage Madurai is overwhelmingly happy to hear such a great comment from a person like you who has well travelled length and width of the world all over. We sincerely like to thank you for choosing Heritage Madurai to stay in every time you come to Madurai. Your valuable comments will give us immense strength and courage to strive harder to achieve new heights in Customer Satisfaction. We once again thank you for your kind comments and also for your strong recommendation of our hotel for the business and leisure travelers.

We look forward to welcoming you to Heritage Madurai on your next visit to Madurai.

With best regards.

Neranjan Morais
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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704 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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chennai
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2013

My Stay at Heritage was wonderful. There was great food in good quantities for the price you pay. A lovely warm room as well. The best best thing about this place is the serene tranquility of this place which makes you feel like you are in a place where there is time to think and relax and enjoy. Its natural and has a great atmosphere.

Its my perfect idea of a relaxing holiday visit to any place ever.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, January 22, 2013
Our Valued Guest,

Thank you for your wonderful comments in the Trip Advisor. We are greatly elated in happiness to know that you had an enjoyable and relaxing stay at our hotel in its natural and serene atmosphere. We will take all out efforts to get our valued customers satisfied in our Heritage Hospitality at all times.

Looking forward to welcoming you again to Heritage Madurai in the near future.


Best regards.

Neranjan Morais
General Manager
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Cardiff, Wales
Top Contributor
273 reviews 273 reviews
63 hotel reviews
Reviews in 130 cities Reviews in 130 cities
246 helpful votes 246 helpful votes
5 of 5 stars Reviewed January 18, 2013

This charming hotel was quite a surprise. After a long ride from Thekkady in our Titan Tours coach, we crossed the border into the state of Tamil-Nadu, leaving behind the green and pleasant Kerala, and descended the spectacular road down the eastern side of the Western Ghat mountains. We passed through many fields of rice paddy and fruit and vegetable as we made our way to the ancient and sacred city of Madurai. One of our abiding sights was to stop briefly to witness what at first looked like a prone body lying under a raised canopy right in the middle of one field full of ripening fruit. To all our surprise, as the coach came to a stop, the figure immediately sprang into life and ran acroos the field towards us. He was rewarded with offerings of pens and sweets, and he happily returned to his shadowed resting place. It was explained to us by our guide,Raj, that the man was employed as a human "scarecrow"! Arriving in the early evening at the Heritage, we were quickly allocated rooms in the various bungalows that populate the attractive gardens surrounding the hotel. In this oasis of calm and quiet, a welcome after such a long, tiring journey, we delighted in the spacious accommodation each room with its own small, plunge pool. The hotel was formerly used by the bureaucacy which supported the Imperial Raj, and this afforded quite different and roomy rooms, with huge overhead fans to cool us down. It was clearly not just for us tourists, but the choice of local politicians and other luminaries, who attracted several of their supporters and followers into the tightly guarded grounds. The choice and variety of the food buffet, both for the evening and morning meals was outstanding, albeit I wasn't eating as I was still carrying the tummy bug from an earlier time. My wife was very complimentary again about her massage,(something she had grown used to during our travels), and was charmed by the staff. We both declined the opportunity to visit the Meenakshi Temple, both during the day and for its later closing ceremony, but those on our tour that did so said it was well worth it.
This hotel was very difficult to leave, and we would highly recommend it to fellow travellers.

Room Tip: All the rooms are spacious, roomy and very quiet.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementHeritage, General Manager at Heritage Madurai, responded to this review, June 9, 2014
Dear Guest,

Greetings from the Heritage Madurai!!

Thank you for posting your review on Trip Advisor.

We are happy to know that you had enjoyed your overall stay and also you pleased with facilities & ambiance.

We truly appreciate your kind feedback and look forward to welcoming you back at the resort.

Hospitably Yours,

Gopalakrishnan
General Manager
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San Diego, California
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 13, 2013

This hotel has wonderful staff. We arrived in the evening on Christmas 2012 and though check-in was slow by western standards it was polite and very courteous. We were given the option of two rooms and since my in-laws were already checked in every effort was made to ensure to see that our room was near theirs.

The grounds and room was always clean. Service in the dining room was slow despite the fact that there were plenty of employees.

Breakfast was plentiful and probably one of the highlights.

We had a lovely veranda with a massive banyan tree and had we had more time and better weather we would have taken advantage of it.

Room Tip: Ask for room with veranda facing the massive banyan tree.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, January 15, 2013
Esteemed Guest,

Greetings from Heritage Madurai!!!

Thank you for sparing your valuable time in sharing your experiences about our hotel in the Trip Advisor. We are glad to know that you enjoyed your stay in the room with lovely veranda facing a massive Banyan Tree.

Taking your positive feedback on board, we will ensure to take necessary steps to correct minor issues related to the services.

We look forward to welcoming you to experience Heritage Hospitality at our hotel.

With kind regards.

Neranjan Morais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 13, 2013

This was my fist hotel when arriving in India and I desperately needed to get an local sim card. One of the new requirements to activate the card is to have a letter from your hotel mentioning the dates of your stay, however short they may be, but the hotel flatly refused to do so. The sim card vendor told me every other hotel in the city does it, and sure enough my next hotel provided it within 15 minutes. When I stay at the best property in town I expect this kind of support, I found none of it.

I also must say that this is a charming property : comfortable rooms, a clean pool and well groomed gardens. The food was average, but there are no options nearby, so it just does that job. The Wi-Fi connection in my room was extremely weak and the massages at the spa were below average and rather expensive for what you get.

Room Tip: I have a feeling that the more peaceful rooms in the back have the weakest WI-FI signal. So you eit...
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, January 15, 2013
Dear Valued Guest,

First of all, I am grateful you were happy with our charming property, comfortable rooms, a clean pool and well groomed gardens.

In connection with the local sim card matter, I would like to mention that since your stay with us was too short (less than 40 hours) and also owing to the prevailing security reasons we were unable to issue you a letter. Further, we were rather surprised to know your average remarks on the F&B and Spa services in the Trip Advisor since you have marked Excellent and Good in our Guest Feedback Card for F&B and Spa services. Our Spa Doctor personally spoke to you when you showed a slight dissatisfaction on the massage timing and he explained you with details regarding the duration of spa massage which you also agreed with him.

Our earnest endeavor will be the accomplishment of the total customer satisfaction and we will be striving hard to our best with our consistent efforts to achieve it.

Assuring of our best services at all times, we look forward to welcoming you again to Heritage Madurai to give you a warm Heritage Hospitality.


Best regards.


Neranjan Morais
General Manager
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Newark, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2013

This is one of the best vacations we had. I am visiting Madurai after many decades and the staff at the resort made our holiday the most memorable. The cultural events and the pool are fabulous. The peaceful ambience, the cleanliness, the large old trees and the beautiful sculptures of little birds all the way makes it soo relaxed. Mouth watering smells emanate from the kitchen as you walk by, especially in the morning the smell of baking bread.
They have a very good spa.
Our children had a wonderful time too. I look foward to my next visit.

Room Tip: The corner rooms with the garden view
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, January 12, 2013
Dear Valued Guest,

I am extremely happy to know from your wonderful review about us in the Trip Advisor that you and your family had thoroughly enjoyed your holidays during your stay with us. Your compliments will be certainly shared with my team members. It is our constant endeavor to deliver only THE BEST to our ESTEEMED GUESTS at all times.

As you look forward to your next visit here we too eagerly look forward to welcoming and meeting you again at Heritage Madurai in the near future.

With kind regards.

Neranjan Morais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 10, 2013

One of the most serene and idyllic hotels we have stayed at during our tour of India.Exemplary service and great attention to detail made our stay perfect.
The Indian food was made less spicy on request ,the chef made us a special French dish with great care. Most of all we loved sitting by the lawns and watching the squirrels at play!
We hired a taxi to Chettinad for a day.
The spa is well appointed and they serve and an excellent Ginger tea. The aromatherapy massage and the Indian massage were particularly good.
I'd love to have stayed a few more days , just to soak in the sun and float in the pool , but more Indian adventures call!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, January 11, 2013
Dear Valued Guest,

Greetings from Heritage Madurai!!

We are delighted that you have thoroughly enjoyed the stays with us. Thank you for your wonderful feedback on our staff. I will be sure to share your kind words with them. I am glad you liked the atmosphere of the hotel and the taste of the cuisine.

On behalf of the Heritage Team, I look forward to welcoming you back for another wonderful holiday experience.

Warm Regards

Neranjan Morais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Madurai

Address: 11,Melakkal Main Road,Kochadai, Madurai 625016, India
Phone Number:
Location: India > Tamil Nadu > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Madurai
#2 Business Hotel in Madurai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Heritage Madurai 4.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to Heritage, Welcome to Madurai.A resort, one hundred years in the making, in the heart of a city that grew from drops of nectar that flowed from the locks of Shiva, as legend would have us believe.Enter the gates of the 17-acre resort, and experience the Madurai of distant past. ... more   less 
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Also Known As:
Heritage Madurai Hotel Madurai
Heritance Hotel Madurai

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