we visited coimbatore in mid april. as it was a short notice trip we didnt make reservations. we had stayed in a neighbouring property last time and there were no rooms available for the day so we checked in sugam (biggest mistake).
on checking in the hotel reception staff knew little english. we asked for rents...and after all discounts and taxes we were told @1500 for a non ac room (for the first day) and @1880 for ac room for next 4 days. on the first day night, we were told the ac room was available, and we could check in there instead of non ac room at no extra charge.
the next few days we were woken up at 6.40 am fm our sleep for a bed tea/coffee (which was charged although breakfast was included in the package). also this hotel has no restaurant !!! the food is outsourced from a nearby eatery. breakfast is good but very small portions and limited !
the stay was alright the service was ok the rooms were clean although not extraordinary.
on day 2 of our stay we found out that the geyser was not working in our room. so we had to take turns and go to nearby room to have a bath...extremly stupid but no other option as no other ac rooms were vacant
the shoch came on the final day when we saw a bill of 7500 for 3 days....by no calculation would it come to that amount. on asking the front desk they said the rates told to us on check in were wrong. so we called the receptionist who had checked us in, he accepted his mistake but now the bill could not be made as what was told to us.
also we were shocked to see that our morning coffee was charged. on fighting for the same, they accepted their mistake and revoked the charge.
we were ready to pay the bill as per the actual tariff (morre than what was told to us at check in) but we then realised, that even at ac room rates on the tariff card, the tariff charged was much higher. so to collect money they told us that they had made us stay in suite room and not just ac room (something we had not asked for and were not aware of). also when we saw the other suite room of the hotel it was much bigger and better than what we had stayed in.
the hotel guys were determined to charge us the money and the manager was rude, inefficient, not willing to accept the hotels mistake. we ended up paying the whole sum (extra 3400/-) than what we had calculated during checkin.
for less cost there is hotel right next door which has amazing service and nice people and not thugs like these. the hotel is a black spot on the name of hospitality in coimbatore.
please beware and do not go to this hotel.