We had stayed here for 3 nights along with a large group as we were in Coimbatore for a wedding. However, we had a bad experience of having my wife's new I phone missing soon after Housekeeping finished cleaning our room. We had left it on the bd side table to charge. We were only gone for fifteen minutes and were right in the next room while they cleaned the room. However , despite the fact that we asked them to check everything including between the bed sheets and personally went to the laundry room on their insistence to see that it was not there , we were unable to find the phone. In the evening we informed the hotel that we would be filing a police complaint before we left for the wedding. on our return, "miraculously" the staff informed us that the phone was found in between the bed linen in our laundry which was cleaned by housekeeping and that it would be returned the next day. We got the phone back with water inside it and the hotel was unwilling to take any responsibility for the issue except that they would get it repaired if at all possible. We were cot check out the same day so let them know that we would prefer a full refund and requested them to talk to their management to take responsibility in case it could not be repaired but they made it look like they were working out a solution but informed us at the last minute just as we were checking out that management had requested us to take up the matter legally and that they would not be taken any action or responsibility.
Quite unhappy about the way this hotel operates and the thought process of the management of the hotel. We could have taken some responsibility if we had put the phone in between our laundry clothes but this was something left on the table taken by hotel housekeeping and sent to laundry as claimed by the hotel. We definitely would not recommend this hotel to anyone.
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