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“Not good for summer” 3 of 5 stars
Review of The Lodge at Angel Fire Resort

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The Lodge at Angel Fire Resort
3.0 of 5 Hotel   |   10 Miller Lane, Angel Fire, NM 87710   |  
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Special Offer
Ski Free at Angel Fire!
Ranked #1 of 1 Hotels in Angel Fire
Frisco, Texas
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Not good for summer”
3 of 5 stars Reviewed July 16, 2014

My wife and I traveled to Angel Fire, NM for a bicycle rally that I was participating in June 28th and 29th. We stayed at the Lodge which is nice but found out once we were there that it was not air conditioned. Now this is not a big deal in the winter but June, July and August are hot in the afternoons even at 8400 feet. Our room had a beautiful view but temperatures reached in the high 80's in the afternoon and evening which made it very difficult to sleep. We had to leave the outdoor balcony door open for a little fresh air but there was so much pollen in the air that even though my wife and I are not sensitive to allergies, we were both suffering with stopped up sinuses and running noses. Needless to say, this did not help my performance in the rally. Like many small ski resorts, the summer season is an afterthought and so the activities offered somewhat hokey and pricey. If zipling is something you want to do great but plan on about $120 for that. Frisbee golf seems really hokey to me but maybe that is your thing. My wife and I just wanted to be able to hike around in between the rally but it seemed you had to pay just for that privilege. One thing I would recommend if you are a mountain biker is bring your bike because riding down the mountain looked like a lot of fun. Dangerous, but fun. The restaurants in the town range from okay to poor. Frankly, the best meal we had was when we drove into Taos. If I had everything to do over again, I would stay in Taos at one of the motels that have air condition and just drive into Angel Fire the morning of the rally start. Anyway, a tip for staying at any ski resort in the summer is find out whether your room is air conditioned because it does get hot.

Room Tip: Get a balcony room. The view are great but be aware that in June, July and August it gets in the hi...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe K, General Manager at The Lodge at Angel Fire Resort, responded to this review, July 18, 2014
Dear westcott360,

Thank you for sharing your feedback with the on-line community. With Angel Fire, NM being over 8600 ft., many homes and properties don't have air conditioning, as we are usually cool enough both day and night. However, this year was warmer and we tried to make sure and have plenty of fans on hand for our guests. As you pointed out, the resort does offer many activities that are well received by our summer guests.

I do hope that you get another opportunity to visit us so that you can try Elements.


Happy and Safe travels,
Sincerely
Joe Kendall
Director of Lodging
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Any
English first
Denver, Colorado
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 6, 2014

Disclaimer: This stay was a gift. I did not personnaly pay for, or choose this room. We were here to check out Angel Fire's downhill biking, which was fabulous!

The Resort is a large facility located at the base of the ski area. The lobby is large and clean. Nice kiva fireplace and plenty of sitting areas. Staff very friendly and helpful. Check-in smooth. Annie's Cafe is past the reception desk.

The Eagle Wing is a 3 story building of suites attached to the Lodge at Angel Fire Resort. Adjoining "suites" are entered by a common door into a short hallway with separate entrances to the 2 suites. This is slightly different from the usual hotel door-in-the-wall between two hotel rooms.

Our room was 115 "B" outfitted with King bed, chair/ottoman, desk, chair, Armoire, and chest of drawers. Stone gas fireplace was nice. It is a very large room with lots of floor space for your winter or summer gear. There is a tiny bar area with miniature microwave, bar sink, some plates, cups, flatware. You are required to wash all items used. There is a very small fridge; big enough for a few cans or bottles; not big enough for much else. If you want an ice machine, it involves trekking to the lodge and going to the 3rd floor.

The elephant in this unit is a HUGE jetted soaking tub in the bedroom. This is in addition to the tub/shower combo in the bathroom. Speaking of the bathroom... wallpaper is peeling from all walls. (Who wallpapers all the walls in a bathroom?) Shower head has horrible water pressure and is not high enough on the wall. I'm 5'6" and had to bend/crouch to wet my hair. The first shower was cold. Maintenance guy said the breaker tripped to the hot water tank (located in a closet in the common entry).

The north facing balcony has a small table and 2 chairs. Unfortunately, the parking lot is outside the unit, slightly higher so that headlights shine directly over the railing, into the room. Below the balcony are the propane tanks. Not much a view but was nice to cool off after a day of biking on the mountain.

Our neighbors in the adjoining suite had a kitchen in their unit. We could smell everything. Something to consider as it could be unpleasant for you if their cooking isn't what you're accustom to.

Sound travelled easily between the adjoining suites.

Housekeeping: No daily housekeeping service. You must wash all kitchenware. Room was clean with the exception of obvious spots and streaks on the bathroom mirror. No plastic cups in the bathroom. Use the ones from bar, but are required to wash them (?). The curtain was falling off the rod. Carpet needs replacing.

Large flat screen TV with good signal. Desk is does not have outlets for electronics. No problem connecting to wifi in the room.

The small indoor swimming pool and hot tub are just off the lobby. There were lodge rooms with balconies looking to this enclosed area. These rooms may be noisy.

Upshot: If I had to pay for this room, I'd be upset with the condition, sound and smell transfer, and location of balcony. Since no money out of MY pocket, 3/5.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe K, General Manager at The Lodge at Angel Fire Resort, responded to this review, July 8, 2014
Dear ILoveMoab,

Thank you for taking the time to tell us about your experience with Eagle Wing Timeshare / Angel Fire Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Angel Fire Resort strives to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

I do hope that you get another opportunity to visit us in the future.

Sincerely,
Joe Kendall
Director of Lodging
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 3, 2014

We came in early today, asked if we could check in. Was told we couldn't, that rooms were not available. Hung out at the hotel bored to death for an hour. My husband went back to ask if we could check in. The lady said no, check in would be another hour. Fine, we sat back down. Not 5 minutes later a couple comes in and they are told it is their lucky day. They started to check in as we watched them from the couches in the lobby. Okay, I am a pretty mellow person, but if you're going to check others in but we have to wait, then we have a big problem. I went up to confront the lady at the desk that not more than 5 minutes ago told us we couldn't check it. She had the excuse that she couldn't check us in if our room wasn't available. How on earth did she know our room wasn't ready without asking our name first? What a load of crap! I am writing this while I am sitting in this old room. I will NEVER spend another one of my previous weekends off in this place again. Very rude people! So disappointed!

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe K, General Manager at The Lodge at Angel Fire Resort, responded to this review, July 8, 2014
Dear Sharon S,

Thank you for sharing your feedback. We are always looking for ways to improve and appreciate guests input. I will review your feedback with the appropriate departments.

I would be happy to speak with you further regarding your visit, please contact me directly.

Joe Kendall
Director of Lodging
575-377-4253
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Angel Fire hotels

Santa Fe
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 17, 2014

We stayed here this past weekend as a friend of ours was getting married nearby. The front desk associates were pleasant and very fast, we were able to check in early, so that was nice. We stayed in a king room and it was very large and the bed was comfortable. Everything was clean and neat.

We enjoyed the pool and hot tub. The pool was a little small and not so warm, but not bad. The hot tub was terrific.

They serve Starbucks coffee at Annie's place, which is a gift shop and an eatery. Very good!

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe K, General Manager at The Lodge at Angel Fire Resort, responded to this review, June 18, 2014
Dear FermiLOR,

Thank you for taking the time to share you experience with the on-line community. It is always a pleasure to receive positive feedback. I look forward to sharing your feedback with the venues you have mentioned. I hope that you will make another trip to the Angel Fire and stay with us here in the Lodge.

Sincerely,
Joseph Kendall
Director of Lodging
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky Ford, Colorado
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 26, 2014

Stayed here for the second year during the Red River Memorial Weekend Biker Rally. Friendly staff and the accommodations are wonderful. Really enjoyed the indoor pool and hot tub. Nice to have restaurants on site. Quiet area and very relaxing!

Stayed May 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe K, General Manager at The Lodge at Angel Fire Resort, responded to this review, May 27, 2014
Dear HarleyRider2014,

Thank you for staying with us again this year and sharing your experience with the on-line community. It is always a pleasure to receive positive feedback.

Happy and Safe Travels!

Sincerely,
Joe Kendall
Director of Lodging
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape May, New Jersey
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 22, 2014

We olny stayed 4 days, but did not want to leave. This was our 1st visit and it was a great experience we will be back. 1st let me say our visit was off season, the staff checking in and out was great, very friendly and very helpful. The view from our room was outstanding so beautiful. We ate dinner twice in the restaurant onsite, both times very good food & service. We had breakfast and lunch in the cafe/giftshop on the main floor, the food again very good, great portions and you nevery left hungry. The staff made us feel like we were guest in their home, we didnt' want to leave. We are thinking of visiting during the peak season so that we can check out what the area has to offer (most of it was closed during our stay).

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe K, General Manager at The Lodge at Angel Fire Resort, responded to this review, April 28, 2014
Dear faobear,

I appreciate you taking the time to share your experience! It is always a pleasure to receive positive feedback. I look forward to sharing your feedback with the venues you have mentioned. I hope that you will make another trip to the Angel Fire and stay with us here in the Lodge.

Sincerely,
Joseph Kendall
Director of Lodging
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edmond OK
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed March 19, 2014

This is the second time I've reviewed this lodge. We go every spring break, Angel Fire has updated parts of the lodge & this time we stayed in the updated part & I appreciate the changes. The view is outstanding. The updates cannot change the fact that the housekeeping staff is abysmal & the noise level is out of control. This has been the first year I was extremely disappointed with the level of hospitality at the ski rental shop at the lodge. We have always had courteous service, but this year the young lady at the register and the men doing the fitting & returning of equipment were rude. We reserve equipment months in advance only to arrive and find out, they are out of my shoe size and there's nothing they can do about it...they did find something for me after much head scratching, a pair of boots that had just been returned "5 minutes ago." The place wasn't that crowded, so I'm not sure what was going on.They have taken out a panel of locked ski storage, so we had to haul the ski equipment to our room, which is ridiculous and they removed the day ski storage area so the deck is full of people's equipment, which is a hazard. In the past there has been a fun festive atmosphere, cooking burgers out on the deck, fun staff, where has that gone? I love the area, and we will probably stay at the lodge again, but after this visit, I would be tempted to try Red River next time. Angel Fire I love you but please step up!

Room Tip: Try the updated side of the lodge, you will be pleased with the modern décor.
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe K, General Manager at The Lodge at Angel Fire Resort, responded to this review, April 1, 2014
Dear Carolyn W

Thank you for taking the time to submit a review regarding your recent visit with Angel Fire Resort. I sincerely apologize that we were not able to make your visit with us an exceptional one. We take all of the comments we receive from our guests seriously and use them as a learning tool in order for us to find new ways to improve the overall product and service delivery we provide to our guests. I do hope that you give us another opportunity.

Sincerely,
Joe Kendall
Director of Lodging
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lodge at Angel Fire Resort

Address: 10 Miller Lane, Angel Fire, NM 87710
Phone Number:
Location: United States > New Mexico > Angel Fire
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Angel Fire
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lodge at Angel Fire Resort 3*
Number of rooms: 157
Official Description (provided by the hotel):
Our hotel offers your choice of spacious rooms and suites, just steps from the Chile Express chairlift at the hub of Angel Fire, New Mexico. Each room features two queen beds-perfect for your family (or friends). Take a plunge in the indoor pool, enjoy a relaxing soak in our hot tub, sweat it out in the fitness center or just enjoy our free WiFi Internet access after a fun day of skiing and snowboarding. ... more   less 
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Also Known As:
Angel Fire Hotel Angel Fire
Angel Fire Ski Resort
Angel Fire Resort Hotel
The Lodge At Angel Fire Resort New Mexico

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