I was slightly wary of this place from the outset, as their correspondence to my booking was very poor, and we had to use an intermediary to secure the booking in the end. My caution was well-placed as it turned out, and from the outset! Unlike our previous hotels in Jodpur and Jaisalmer, here there was no welcome and a reluctance to even take our luggage for us. We were obliged to drag half of it ourselves up the ramp and into the lobby - not impressive for a relatively 'smart' hotel. At reception, the Manager appeared disinterested and his staff were of a similar disposition. Only after we showed our disapproval of their attitude did things improve slightly.
Our room (121) was delightful - spacious, recently renovated and painted by the Artist who has a 'Minitures' shop in the courtyard, (who incidentally is delightful, and warrants a visit, regardless of whether you are staying in the hotel - he has some wonderful minitures painted by his grandfather that are reasonably priced). The room was clean and the bed large and comfortable. The decorations were beautiful, and the room had many period features.
Our experience of the rooftop restaurant was also less than favourable. We lunched there on arrival and also ate there that evening. We were told, (quite curtly by the waiters) that we could not add the tip to the bill payment, as they would not get it - put more respectfully we would have been sympathetic, but again there was a surlyness that rankled. In the evening one got the sense that they thought they were doing you a favour by having you there, which given the rather indifferent cooking and patchy service was a bit rich! We took breakfast on the terrace also, and I waited far too long for my simple order and finally replied to the young and cheeky waiter's enquiry thet "No, eveything was not all right, as my friends were almost finished and my fruit and yoghurt had yet to appear after 20 minutes!". This was obviously the wrong response to his retorical question, as he was very cheeky in response, more or less telling me to "calm down Dear", which pretty much went with the attitude of the staff in general. (Incidentally, the Panorama Restaurant on the roofftop of the neighbouring PalHaveli INN is infinitely better - wider and more authentic menu, pleasant service, less obstructed view of the floodlit Fortress, and much cheaper!
We wouldn't stay at Pal Haveli again despite the lovely room, as the attitude of the staff makes or breaks a place, and we didn't feel welcome.
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- Also Known As:
- Pal Haveli Jodhpur
- Pal Haveli Hotel Jodhpur