It is a huge property,one of the best in Jaisalmer. Rooms are small but very clean and comfortable. Our travel agent booked us for three nights in a Hotel which was closed for renovation, after a tiring long drive and this horrible experience courtesy our travel agent, I planned to stay here. No previous booking was made but due to off-season, most of the rooms were vacant and the reception staff took just 5 minutes for the check-in process. It was such a relief. We stayed here for 3 nights. The house-keeping staff was nice. The restaurant here is big, clean and the food is very delicious, the only pathetic thing is the staff at the restaurant. The first time we entered to have a meal there, the restaurant was totally empty and the body language of the staff was like they are don't want us there and it continued throughout our stay. I guess they did not like the job they are doing, probably that is why their behavior and service was so pathetic, unfortunately we still had to take 4 meals here during our 3 night stay. The food here is quite expensive comparitively and after paying that much we do not expect such a service. That was the only let down. Otherwise, if you are looking for a comfortable stay, good food, swimming pool and complimentary Wi-fi usage(I guess only in off-season) this is a nice place to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 23, 2012
Dear Anurag S,
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Greetings from Gorbandh Palace.
We wish to thank you for your review on the hotel, we are pleased to note you liked the hotels its ambiance, the flaws mentioned by you will help us improve the services and ensure comfortable hospitality to our guests. Thank you once again.
We do look forward to welcoming you back at our hotels soon and create a memorable journey for you.
HRH Group of Hotels
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.