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“Good interiors.... That is all they have on offer” 2 of 5 stars
Review of Narayan Niwas Palace

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Narayan Niwas Palace
2.0 of 5 Hotel   |   Malka Pol, Jaisalmer 345001, India   |  
Hotel amenities
Ranked #66 of 88 Hotels in Jaisalmer
Ahmedabad, India
1 review
“Good interiors.... That is all they have on offer”
2 of 5 stars Reviewed December 29, 2013

The location of the hotel is no doubt the best. But I totally disagree with their statement of "flagship of hospitality".

We took four deluxe rooms. As per the manager these deluxe rooms were newly built. But even these rooms have many a problems. One, they have moist walls (probably due to some internal leakage in the bathrooms). Two, some of the rooms have broken tiles. Three, the plug-points on these rooms are very low. So if you have kids coming with you, please keep a close watch on them for your security issues.

There is a facility of a indoor swimming pool and sauna room. The water in the swimming pool is green coloured. Totally not maintained. the sauna room is hardly enough to accomodate 1 person.

They provide only 1 mineral water bottle per room (Not per guest, per room.. so if you have a family of 4 and you take 1 room. You get hardly 100 ml of water for the day)

You want extra mineral water - You have to shell out Rs .100 per bottle (Just outside the hotel, you get a recognised brand of mineral water e.g, Bisleri or Kingfisher for less than a quarter of that price). We bought 1 bottle from inside and for the same price we got 5 bottles of water.

If you are coming in Winter season. You will not be given a heater.. Reason: They care about the electricity bill of their hotel more than the comfort of their guest. The manager gave me this reason when I went to him to ask for the heater.

So taking from that , if you are coming in summer, I am sure they will not provide the Air conditioner's remote for the same reason.

The bathroom fittings of the rooms are in very very bad shape. The hand shower leaks from the origin. The shower heads are broken in most of these rooms.

The geyser does not work properly. To get hot water, you have to keep the water running for at least 15-20 minutes. Even then, you will not get hot water.... it will be only luke warm water. WASTING so much of water in a desert city. I preferred not to have my shower the next day, much to the discomfort of my family members. LOL

In one of the four rooms we had taken there was an alcohol bottle in cupboard. I wish it was full and complimentary. But to my utter disappointment, it was empty.

I am a foodie, so all this could have been fine with me if they had provided some tasty food. But in this aspect the Hotel failed totally. The food lacked taste.

Even the service in the Buffet area was of worst quality. All the food was cold.

The soup was more water and less soup. Same was the case with the juice they were providing at the breakfast.

They could not mess up with the Toast, as they only had to heat them up.

The parathas (supposed to be a punjabi breakfast), were like rubber.

The chicken was not well cooked. There was no variety in the breakfast cereal.

To top it all, they provided punjabi curry in a rajasthani heritage hotel.

I basically think, this problem exists for Indians or Asian tourists, as Asian tourists do not tip as much as the foreign tourists. I noticed that as soon as the foreign tourists came to the restaurant area, the staff suddenly became active in providing services to them.

I would definitely say, there are many good hotels available at a much better price than this one.

Please think before you make the reservations.

Room Tip: choose the fort view room, as they may be good as the Jaisalmer fort is visible from those rooms...
See more room tips
  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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86 reviews from our community

Traveler rating
    11
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    14
    24
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29
16
5
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Pune, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed December 26, 2013

I stayed in Double Deluxe room. Compared to cost, there are very average facilities in room. Lousy room, old and average furniture, no TV, Hot water wasn't available for me when required.
Food is extremely costly, staff is very cold.
Building is good and peaceful but rest all is pathetic.
In all, it was bad experience.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 11, 2013

Very nice and beautiful place to stay in Jaisalmer. Its a beatiful palace and we stayed for a night there... staff is very helpful, we checked in earlier n they managed everything at 6AM....

food was very less spicy n more of western choice bt nice food.

Room Tip: check the bathroom before taking up the room... esp the flush :-P
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
53 reviews 53 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed November 2, 2013

We came to this hotel after a long day and after seeing a few bad hotels. They showed us a lousy room and asked for a lot of money. When we said we are leaving the price dropped by half. We stayed and we are sorry. Everything in this hotel is very poor except the building which is really nice.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi, Delhi, India
1 review
4 of 5 stars Reviewed August 2, 2013

i had stay in the hotel for 1 day during my road trip to rajasthan , really like the hotel view especially the restaurant & reception area...lot of open spaces...you can see the entire jaisalmer from the roof top...but there are certain things which i don't like there is no TV in the room , beds weren't that good..
But overall good place to relax in peaceful property...

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ahmedabad, India
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 16, 2013

Well one of the very old hotels of Jaisalmer converted from a palace, liked the open space, very different kind of swimming pool, almost every night we had cultural events one night dinner was arranged at the sam sand dunes, camel rides altogether a very different experience. Visited with the members of my motorcycle club, Gun Riders Motorcycle Club(GRMC).

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Top Contributor
63 reviews 63 reviews
60 hotel reviews
Reviews in 58 cities Reviews in 58 cities
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed April 3, 2013

I was impressed when i first saw the hotel, with Haveli architecture. The Lobby area is really nice and refreshing. But then when i saw the swimming pool i was already disappointed, it was so dirty... but my big disappointment was the room the beds weren't that good and clean, the shower was poor, and absolutely no attention to detail.
I was really sorry, because this could be a great hotel, the building itself is really great, but the rooms are very poor.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Narayan Niwas Palace

Address: Malka Pol, Jaisalmer 345001, India
Location: India > Rajasthan > Jaisalmer
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 88 Hotels in Jaisalmer
Price Range (Based on Average Rates): $
Hotel Class:2 star — Narayan Niwas Palace 2*
Number of rooms: 50
Official Description (provided by the hotel):
Narayan Niwas Palace, the only classified heritage hotel in the heart of the golden city Jaisalmer, stands tall as the "Flagship" of the hospitality industry.This nineteenth century ancestral property was restored and converted into a hotel in 1982. It's golden sandstone structures and intricate carvings are a tribute to the talent of the master craftsmen of the bygone era.A royal welcome awaits you on arrival, to be escorted to one of our 50 air conditioned rooms each bearing testimony to the ethnic grandeur and beauty of Rajasthan.Our restaurants and bars serve in style Indian, Chinese, Continental and Rajasthani cuisine coupled with the choicest wines, spirits and cocktails.As the sun rises from and sets into the desert with the "Golden Fort" of Jaisalmer in the background, our roof top restaurant & bar offer the most spectacular sight of the Thar desert. Our all weather indoor swimming pool or bawri is one of it's kind. A gymnasium and sauna add to the charm. We pioneered the desert safaris way back in the seventies with the eleven-day camel safari from Bikaner to Jaisalmer. Our tailor made excursions with camel & jeep safaris as well as camps are still an exotic desert adventure.At “twilight" the fort lights up, adding to your soaring spirits to make it all the more awesome. Our master artistes, widely known for their excellence in dance and local folk music, will make you endorse our claim that it is the best that Jaisalmer has to offer. ... more   less 
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Also Known As:
Narayan Niwas Palace Jaisalmer

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