The location of the hotel is no doubt the best. But I totally disagree with their statement of "flagship of hospitality".
We took four deluxe rooms. As per the manager these deluxe rooms were newly built. But even these rooms have many a problems. One, they have moist walls (probably due to some internal leakage in the bathrooms). Two, some of the rooms have broken tiles. Three, the plug-points on these rooms are very low. So if you have kids coming with you, please keep a close watch on them for your security issues.
There is a facility of a indoor swimming pool and sauna room. The water in the swimming pool is green coloured. Totally not maintained. the sauna room is hardly enough to accomodate 1 person.
They provide only 1 mineral water bottle per room (Not per guest, per room.. so if you have a family of 4 and you take 1 room. You get hardly 100 ml of water for the day)
You want extra mineral water - You have to shell out Rs .100 per bottle (Just outside the hotel, you get a recognised brand of mineral water e.g, Bisleri or Kingfisher for less than a quarter of that price). We bought 1 bottle from inside and for the same price we got 5 bottles of water.
If you are coming in Winter season. You will not be given a heater.. Reason: They care about the electricity bill of their hotel more than the comfort of their guest. The manager gave me this reason when I went to him to ask for the heater.
So taking from that , if you are coming in summer, I am sure they will not provide the Air conditioner's remote for the same reason.
The bathroom fittings of the rooms are in very very bad shape. The hand shower leaks from the origin. The shower heads are broken in most of these rooms.
The geyser does not work properly. To get hot water, you have to keep the water running for at least 15-20 minutes. Even then, you will not get hot water.... it will be only luke warm water. WASTING so much of water in a desert city. I preferred not to have my shower the next day, much to the discomfort of my family members. LOL
In one of the four rooms we had taken there was an alcohol bottle in cupboard. I wish it was full and complimentary. But to my utter disappointment, it was empty.
I am a foodie, so all this could have been fine with me if they had provided some tasty food. But in this aspect the Hotel failed totally. The food lacked taste.
Even the service in the Buffet area was of worst quality. All the food was cold.
The soup was more water and less soup. Same was the case with the juice they were providing at the breakfast.
They could not mess up with the Toast, as they only had to heat them up.
The parathas (supposed to be a punjabi breakfast), were like rubber.
The chicken was not well cooked. There was no variety in the breakfast cereal.
To top it all, they provided punjabi curry in a rajasthani heritage hotel.
I basically think, this problem exists for Indians or Asian tourists, as Asian tourists do not tip as much as the foreign tourists. I noticed that as soon as the foreign tourists came to the restaurant area, the staff suddenly became active in providing services to them.
I would definitely say, there are many good hotels available at a much better price than this one.
Please think before you make the reservations.
- Official Description (provided by the hotel):
- Narayan Niwas Palace, the only classified heritage hotel in the heart of the golden city Jaisalmer, stands tall as the "Flagship" of the hospitality industry.This nineteenth century ancestral property was restored and converted into a hotel in 1982. It's golden sandstone structures and intricate carvings are a tribute to the talent of the master craftsmen of the bygone era.A royal welcome awaits you on arrival, to be escorted to one of our 50 air conditioned rooms each bearing testimony to the ethnic grandeur and beauty of Rajasthan.Our restaurants and bars serve in style Indian, Chinese, Continental and Rajasthani cuisine coupled with the choicest wines, spirits and cocktails.As the sun rises from and sets into the desert with the "Golden Fort" of Jaisalmer in the background, our roof top restaurant & bar offer the most spectacular sight of the Thar desert. Our all weather indoor swimming pool or bawri is one of it's kind. A gymnasium and sauna add to the charm. We pioneered the desert safaris way back in the seventies with the eleven-day camel safari from Bikaner to Jaisalmer. Our tailor made excursions with camel & jeep safaris as well as camps are still an exotic desert adventure.At “twilight" the fort lights up, adding to your soaring spirits to make it all the more awesome. Our master artistes, widely known for their excellence in dance and local folk music, will make you endorse our claim that it is the best that Jaisalmer has to offer. ... more less
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- Also Known As:
- Narayan Niwas Palace Jaisalmer