There was no one to take your luggage to the room. A waiter from restaurant was called, he had no idea of room location or the in-room controls. The room was not fully made up - dirty toilet, messy centre table etc. They changed the room on my insistence but the next room was equally bad. Stains on toilet and bathtub, electric kettle, half filled water jug, half filled toiletries - all indicated that housekeeping has not done its job. On complaint the GM refused to come to the room saying he was outside the hotel. The room service was also pathetic - your food arrives naked - no covers. Basic hygiene is compromised. I will never stay there again.
- Official Description (provided by the hotel):
- We at Hotel Imperial Executive would like to introduce ourselves as a perfect setting to relax as well as to do business. The Hotel Imperial Executive is a warm, hospitable place where we pamper the visitor with all the facilities of a 5-star hotel at 3-star rates. The Hotel Imperial Executive is situated in the heart of the most rapidly developing industrial capital of north India that is Ludhiana. The Hotel Imperial Executive has an added advantage of being centrally located, easily accessible and above all the proximity to major commercial, shopping & business centres. Located at a distance of 3 kms, from the railway station. All 42 rooms are fully air-conditioned and are tastefully appointed with luxurious fittings and furnishings. A host of other facilities include – individual Mini Bars, individual AC climate controls, 24 hour hot & cold water, 24 hour TV channels, Wi Fi internet connectivity, in house laundry service, round-the-clock room-service, car rental, pick-up and drop on request to the railway station, hotel basement parking, Wi-Fi internet connectivity and press button convenience. It is a way of life with our staff to make you feel comfortable, as each guest is special for us the executive and deluxe suites are especially designed for the businessman to hold private meetings.Additional infrastructure facilities available are: Platinum the board room for meetings (45-50 persons) Emerald the conference hall (150-175 persons), Blue Diamond the banquet hall for larger get togethers (400-500 persons) OHP and audio video systems, facsimile machines & computer facilities are also available. We also take the opportunity of your stay here to tickle your taste buds with a variety of cuisines Indian, Chinese, Continental & Tandoori at Silver leaf Multi-cuisine Restaurant, Top Terrace the rooftop Grill & Crystal Bar to soar your Spirit. ... more less
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