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“Superb concept” 4 of 5 stars
Review of Hilton Shillim Estate Retreat & Spa

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Hilton Shillim Estate Retreat & Spa
5.0 of 5 Spa   |   Shillim Pawana Nagar Taluka Maval, Pune 410401, India   |  
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Ranked #18 of 202 Hotels in Pune
Pune
1 review
2 helpful votes 2 helpful votes
“Superb concept”
4 of 5 stars Reviewed November 21, 2013

We went there with some friends and had a lovely surprise in store for us... Got upgraded to a spa pool villa..... Great start to the trip.... The rooms are exactly like how they are shown in the pictures posted on their website... The heated pool was very relaxing and gave the stay a whole new meaning... Tho are friends villa faced a technical issue with the heating of the pool so we all landed up using the pool in our villa which doubled the fun... Food was superb.... The breakfast buffet spread was good but not as lavish as u mite find in say taj or other luxury hotels.... They have a open air flute organised on request which makes the ambience more relaxing... There is an issue with the mobile networks as only artel and Vodafone seem to have coverage... But it does tend to work in your favour as there are no work related calls to trouble you during your stay there.... The butler service provided is prompt and caters to all your needs..... The staff is very friendly and are always willing to share more about the retreat and their personal experience at the retreat... Overall a great experience.....

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShillim_GM, General Manager at Hilton Shillim Estate Retreat & Spa, responded to this review, November 26, 2013
Dear Shradha1609,

The pleasure was ours to welcome you and your friends to Hilton Shillim Estate Resort & Spa! It is wonderful to know that you enjoyed a comfortable and relaxing getaway, which was highlighted by our facilities, food and personalised service. We truly appreciate your feedback and hope to continue extending our unique Shillim hospitality to you all again should you return for another well-earned break.

Yours sincerely,
Andreas Kraemer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Dutch first
  • English first
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English first
Gurgaon, India
Top Contributor
52 reviews 52 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 19, 2013

Hilton is a very unique and special property. We stayed in the mountain facing Villa and had a great experience. Shllim is a lonely forgotten village near Lonavala and Hilton has made the right choice to make a hotel in such a discrete and "Out of the World" Place. A lush green property, we felt we are actually staying in a jungle but definitely amongst luxury of all kind.

The approach road is in bad shape, we were wondering what used to happen when it rains. But when we reached after 1.5 hours long drive from Pune Airport, it was a delight to see Hilton Shillim. Its a new property and some sections are still under construction. The Villas are made in a very special way. each villa is almost hidden from everything else, giving absolute privacy to guests.
Rooms are extremely comfortable with large wardrobe and european style bed. Our villa had a private balcony with a couch. perfect place to spend some peaceful time in evening. Sleep quality was excellent as always with any hilton property.

We tried food in Terrazo resturant in The club house, it was delicious. All items we tried were fantastic. Added to that the courtesy of the resturant staff was very impressive, specially Abhishek was very kind and understanding.

We also used the conference hall in the Institute area, staff was very attentive and responsive. They have some open cables in the centre of the conference room, which should be covered for safety. The Activity manager came out of the way to help us to set a treasure hunt race for our activities.

The delivery of my luggage at check in time took more than an hour to reach my room, this service needs to improve and be more effective. Advise to carry your important luggage with you while checking in.

Room Tip: Pool side villas are more beautiful and also the SPA villas is apt for those who are looking for rea...
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShillim_GM, General Manager at Hilton Shillim Estate Retreat & Spa, responded to this review, November 26, 2013
Dear flashwanderer,

It gives us great pleasure to know that you enjoyed an "out of this world" Shillim experience!

Thank you for your positive feedback on our villas, the food at Terrazo and our conference hall - I am delighted that you felt at home and well-cared for while you were with us. Abhishek has received your commendation with much appreciation. Your points regarding the cables in our conference room and delivery of luggage have been noted by my team members for the necessary corrective action.

Do visit us again, my team and I look forward to welcoming you back soon.

Yours sincerely,
Andreas Kraemer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2013 via mobile

We stayed at pool side villa.Rooms were excellent.Food was very good Breakfast was superb
The. Library had beautiful collctiom of different venues in India.We. were treated very well by the staff.Thouugh we expected tea with snacks in the evening.Approach road was also not in good condition

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShillim_GM, General Manager at Hilton Shillim Estate Retreat & Spa, responded to this review, November 26, 2013
Dear ShailaPune,

Thank you for your kind review of Hilton Shillim Estate Resort & Spa, we appreciate your positive feedback on our villa, the food and service. It is always a pleasure when our guests enjoy their experiences with us and we look forward to continuing to delight you with the unique Shillim hospitality in the future.

Yours sincerely,
Andreas Kraemer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 16, 2013

I stayed during Diwali time. Its a wonderful place to enjoy the landscape and to relax. Excellent hospatility and service. The hotel is spread in over 300 acres of area surrounded by mountains and jungle. The food quality is fantabelious. Everything about this hotel is great. I would like to thank Mr. Shamim for helping me choosing the right package during booking. I think the restaurent is little tiny in size. Also would like to inform that there is no mobile signal except AirTel. Wifi is available on additional charges which I feel should be complimentory initially. Its a must visit place...(PS - pls do not use google maps to find the hotel,wrong loaction)

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShillim_GM, General Manager at Hilton Shillim Estate Retreat & Spa, responded to this review, November 26, 2013
Dear Amitcd12,

Thank you for staying with us during Diwali, we are delighted that you felt at home and well-cared for during your stay. We appreciate your recommendation of our retreat and feedback on our food and service. We hope to see you again soon.

Yours sincerely,
Andreas Kraemer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 15, 2013

Good stay for complete relaxing, no activities, only SPA. Stay is expensive. if budget approves, go for swimming pool villa. Location is complete cut off from the hustle bustle of city. People coming from pune should take the mulshi route via Paud kolwan, road from Lonavala is very far for people for Pune.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShillim_GM, General Manager at Hilton Shillim Estate Retreat & Spa, responded to this review, November 26, 2013
Dear Narendra J,

Thank you for staying at Hilton Shillim Estate Resort & Spa, it was our pleasure to extend our unique Shillim hospitality experience to you.

Whilst the estate is ideal for relaxing, you may wish to know that at the Shillim Institute located within the resort, guests may participate in cooking classes and classes at the dance, music and pottery studios. We also offer mountain biking and horse riding treks across the stunning landscape. Fishing is also offered at Lake Pavna located in the resort.

Do visit us again to enjoy all that our retreat has to offer, we would be delighted to welcome you back.

Yours sincerely,
Andreas Kraemer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 14, 2013

Excellent location close to Mumbai, in the middle of forest and valleys. Well located Villas to live in the midst of nature listening to the chirping of birds. Personalised service by staff and good food. Live flute recital in the open air was melodious.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShillim_GM, General Manager at Hilton Shillim Estate Retreat & Spa, responded to this review, November 26, 2013
Dear Sanyam G,

Thank you for your kind review of Hilton Shillim Estate Resort & Spa, it is always a pleasure when our guests enjoy their experiences with us. We truly appreciate your positive feedback on our villa, service and food, and hope to welcome you back soon.

Yours sincerely,
Andreas Kraemer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

Visited Hilton Shillim Estate Retreat & Spa and let me confess it took my breath away; I am at loss of words to express my emotions. The perfect symphony of old world charm and modern extravagance at the same time maintaining the sheer mountainous landscape.

During my stay, I had the good fortune to watch the sun rise from the mountains, sitting on decks by my pool side, to the background score of countless bird calls, and the garden covered in dew drops. I did not want to miss a single second of the show going to get my camera so I just sat and recorded it on my memory. It will stay with me lifelong.

It was a revelation to bite into the organic food cultivated on the in-house farms and the multi-cuisine fare offered was distinctive. My compliments to the Chef.

The Spa ambiance, the privacy, treatment by trained persons was a truly splendid experience.

I came back rejuvenated in body, mind and soul. I surely want to go back and take up the yoga meditation for which I did not have the time for during this visit.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShillim_GM, General Manager at Hilton Shillim Estate Retreat & Spa, responded to this review, November 26, 2013
Dear BinaJoseph,

The pleasure was ours to delight you with our unique Shillim experience! Thank you for your generous review of our estate. My team and I couldn't be happier that your experience was highlighted by the stunning views, our food offerings and the spa. We certainly recommend that you return for more refreshing experiences and our regular yoga meditation sessions. See you again soon!

Yours sincerely,
Andreas Kraemer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Shillim Estate Retreat & Spa

Address: Shillim Pawana Nagar Taluka Maval, Pune 410401, India
Phone Number:
Location: India > Maharashtra > Pune
Amenities:
Business Center with Internet Access Spa
Hotel Style:
Ranked #18 of 202 Hotels in Pune
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Shillim Estate Retreat & Spa 5*
Number of rooms: 66
Official Description (provided by the hotel):
To Conserve, to Sustain and to Heal The Shillim state of mind The multiple awards winning Hilton Shillim Estate Retreat & Spa has been rated as "The Best Luxury Resort" in Asia by Business Destinations magazine and has also been rated as one of Top-5 new luxury resorts in India for the year 2013, by Conde Nast reader's Choice Awards. The retreat was also award the HATT award for "IT Innovation" for the year 2014. The 350 acre retreat is located within the 3,500-acre private Shillim Estate and is a short drive from Mumbai and Pune. The all-villa Hilton Shillim Retreat & Spa is nestled in an unspoiled sylvan setting, amidst the breathtaking landscape of the Sahyadri mountain range in the Western Ghats, Offering a sanctuary for the body, mind and spirit, this retreat features one of the most extensive spas in Asia, offering over 80 treatments. Here, expert therapists integrate the ancient philosophic, spiritual and artistic wisdom of South Asia with modern international techniques. Meditate in the uniquely designed Meditation Cave or relax and enjoy the breathtaking nature of Shillim on the Relaxation Terraces. Shillim Spa offers you a range of opportunities to relax and heal, guided meditations are conducted by our masters and sunset yoga conducted every day at the Yoga Pavillion, located in the bowl of the mountains, help you discover wellness in the most conducive environment. Guests can also retreat to our tranquil Tea House, which offers a selection of health promoting blends. Food lovers will be spoiled with our extensive range of dining options, ranging from the relaxed to the extraordinary. Indulge in our exclusive 'Dining by Design', where you create your own unique culinary experience - from the setting, be it on a mountain-top or by a waterfall, to the cuisine, both organic and locally sourced, in keeping with our holistic approach to well-being. Relax in your villa, set amidst rice fields and bamboo plantations and marvel at panoramic views from your private balcony. Our Villas feature a variety of amenities, such as an exclusive butler service for the spa villas and private therapy zones to allow you to unwind in complete comfort and privacy. Highlights • Exclusive location within the serene, breathtaking landscape of the Sahyadri mountain range in the Western Ghats • All-Villa retreat with accommodation amidst rice fields, bamboo plantations and virgin forests • 17 spa treatment rooms and private treatment areas in each villa, with visiting therapists and resident Masters to ensure complete rest and wellbeing to body, mind and spirit • Unique dining experiences include mountain-top and waterfall settings, and complemented by organic and locally sourced ingredients • Horse riding in the pristine nature of Shillim • Shillim Institute Cooking School, dance, music and pottery studios What to do around here Spread over 350 acres of beautiful pristine wilderness within the 3,500-acre private Shillim Estate, this retreat offers guests a variety of on-site activity to enrich their experience. At the Shillim Institute located within the retreat, participate in classes at the cooking school and the dance, music & pottery studios. Explore the vast surroundings of the estate on nature walks and treks though the unspoilt forest, go mountain biking or horse riding across the stunning landscape. Find that perfect view of a waterfall and picnic beside it, or go fishing at Lake Pavna located in the resort. Outside the retreat, discover the fascinating Karla, Bhaja and Bedsa caves and see intricate carvings dating back to 80 B.C. The ancient Maratha forts like Tikona, Tungi and Lohagad also offers a wealth of interesting history for visitors to enjoy. Local Attractions 1. Western Ghats- A UNESCO world heritage site 2. Lake Pavna 3. Ancient Buddhist Caves from 2 BC- Bhaja & Karla. 4. Ancient Maratha fortresses- * Tungi fort * Tikona fort * Lohagad fort HOW TO GET HERE Guests travelling from Mumbai have the option of a 30-minute seaplane flight that connects Juhu Airport and Pawana Dam, located at a short distance from the property. The drive from Mumbai to Shillim on the Mumbai-Pune Expressway takes just under three hour and the drive from Pune takes 1.5 Hours. Juhu Airport A 30-minute commercial seaplane flight by MEHAIR connects. Juhu Airport to Pawana Dam that is located at a short distance from the property. The team at the retreat arranges the 25-minute transfer from Pawana Dam to the property. ... more   less 
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