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“Got Rich Experience at affordable price!” 5 of 5 stars
Review of Il Palazzo Hotel

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Il Palazzo Hotel
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Shirinbai Davierwalla Road, Panchgani 412805, India   |  
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Hotel amenities
Ranked #1 of 23 Panchgani B&B and Inns
Certificate of Excellence 2014
Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
“Got Rich Experience at affordable price!”
5 of 5 stars Reviewed June 10, 2014

Awesome food,service and hospitality offered by the new management was worth every penny. Already booked a room for next month end for my anniversary .During rains this place will be more romantic and lovely.

Room Tip: Friends in the rains , in the clouds, in the mist---il palazzo will be fun!
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, June 15, 2014
Dear customer,

We are delighted by your response and are pleased that you were happy with our service and hospitality. We also appreciate your positive feedback in our register. We would be happy to welcome you back again, later this monsoon and will make sincere efforts to enhance your experience. Please do call us with any special requests or room preferences.

Thank you for your patronage.

Mrs. Davierwalla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    123
    51
    8
    10
    1
See reviews for
110
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • Any
English first
Jamaica, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 9, 2014

I was travelling on vacation and stay at this fabulous place only by chance. I was in one of their cottages at the foot of the hills and it was worth every rupee I spent. The rooms were clean and the food was top notch. It was like the old British days. Staff was eager to help and it felt like a safe place. will be back is all I can say for now.

Room Tip: If you with family ask for their cottage packages.
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, June 15, 2014
Dear Customer,

We are pleased to read your positive feedback on your stay with us. We will be pleased to welcome you back in the future and take any personal requests if you have them. Do personally contact us again before your next trip.

Thank you,

Mrs. Davierwalla
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 8, 2014

We were recommended by friends about this place. It felt like straight out of a Parsi movie. I remember seeing a movie that featured this place and the staff excelled in Service. The food was authentic Parsi cusine. The chicken and dal was out of this world. Il Plazzo is the place to stay if you are in Panchi.

Room Tip: Chose the food plan package- You won't regret it.
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iphotel2014, Manager at Il Palazzo Hotel, responded to this review, June 15, 2014
Dear Savkat,
Many thanks for your very complimentary review for our property, the service therein and our Meal-plan. We look forward to welcoming you again on your next visit and surpassing your expectations. We assure you of our best attention and another completely satisfying experience.
Sincerely,
The Owners.
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Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 8, 2014

I am a frequent visitor to mahableshwar /panchgani , and a stay at il palazzo is a must ... With the change in management,this trip was not happy at all... In the hospitality industry , one would expect to be greeted by neat and warm personnel ... I was faced by a rude and unkempt man berating one and all in a loud raucous voice , totally unsuitable to the place and environment .
He says , food would not be allowed in the room even for my 4-year old grandson !!
He sure needs to go to a school to learn some finesse if he wants to last in this line.
I did so miss Kobad and Lily's quiet presence and warmth .

Room Tip: Front rooms facing the garden are good.
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Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, June 15, 2014
Dear Customer,

We thank you for your frank comments describing your experience at our hotel..

We are sorry about your difficulties there and are unable to place the individual you were interacting with. The hotel is still being managed by the majority owners of the business and we are doing our best to enhance our age old tradition of 7 star hospitality. We appreciate your regular business and we ensure you that all your requests, especially for your children, will be responded to thoughtfully and sensitively.

We look forward to personally welcoming you again.

Thank you.

Mrs. Davierwalla
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Kalyan, Thane, Maharashtra
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 8, 2014 via mobile

I booked this resort on the same day during weekday of peak season & luckily got the room. The booking was hassle free, the communication was very smooth, in fact I have not paid advance also & they kept the room for me. From the moment I reached resort in the evening with my family, the exotic experience started. Beautiful heritage room with lot of privacy. Great service, polite people including the staff, excellent food with lot of variety, great ambience; what more to say, it was just ideal gateway for relaxing 3 days. It was all worth the money we spent.
The management was changed recently, but there were all efforts to keep the customer service up to the mark. A must visit place in Panchgani, which is close to market area & so far from the city rush.

Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, June 15, 2014
Dear Amol Pathak,
Thank you very much for your very kind review. We, as management take great pride in our Value-for-money complete holiday experience and are delighted that you found the same satisfying in all aspects.
Looking forward to maintaining and bettering your experience at your next visit.
Sincerely
The Owners.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 7, 2014

We recently visited il plazzo yet again. It has been our all time favourite holiday hotels. On previous occasions we were looked after very well by Kobad and Lily and their planning and upkeep were meticulous. This time around though things were very different ...the food which is the highlight of every stay was not plannned out at all....on the last day the dinner constituted of four types of dal....which seemed a bit ridiculous even if a novice would be running the place....our a/c conked off ....we were accomodated in another room but the staff was not too keen to oblige.....we left a day earlier due to our dissatisfaction .....The tariff has also increased substantially ....but sadly the experince was a big let down...Hope this beautiful place gets its MOJO back and we are given the opportunityto recount a pleasant experience.

Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, June 14, 2014
Dear Persis W,
We are sorry to note that your most recent experience at our hotel was not up to your expectations. We will make all efforts to exceed your expectations on your next visit. We look forward to welcoming you again.
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Surat
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 2, 2014

We put up at Il Palazzo over the weekend for I dont know which numberth of time!!
Its always feel at home. We have no words for the hospitality of the entire staff and the management. The new management is extremely courteous and made the most hospitable stay for us. The food quality is away above 7 stars. For a foodie, its a must if one is in Panchgani!!
Please keep up with your quality.

Room Tip: Rooms on the middle level are too good to party!!!
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, June 14, 2014
Dear Mr Vakharia,
Being new management, we are delighted that you found your stay at our hotel as good as on previous visits. We thank you for your kind words about our responsiveness to your requirements and assure you of the highest possible level of hospitality, food quality and service on your future visits.
Do visit again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Il Palazzo Hotel

Address: Shirinbai Davierwalla Road, Panchgani 412805, India
Phone Number:
Location: India > Maharashtra > Panchgani
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 23 B&Bs / Inns in Panchgani
Price Range (Based on Average Rates): $
Number of rooms: 24
Official Description (provided by the hotel):
Welcome to Il Palazzo, one of the oldest and perhaps Panchgani's most famous Heritage Resort! We are a family-owned resort offering quality accommodation and unsurpassed hospitality, with a meal-plan second to none. As owners, we have always taken great pride in maintaining immaculate upkeep of our premises and surrounds. We provide a hearty breakfast, sumptuous lunch, high tea and a delicious dinner. Our cuisine, which features several legendary family recipes, puts an emphasis on fresh, tasty home-cooked food, using quality ingredients and taking no short cuts in preparation. Daily Pre-fixe menus include traditional Parsi dishes, ethnic Indian specialties and Continental classics. We sincerely do hope you enjoy your stay with us and we thank you for giving us an opportunity to welcome you into our family of happy guests. Remain assured, that we as owners will do all in our power to make your stay truly memorable. ... more   less 
Also Known As:
Il Palazzo Hotel Panchgani, Maharashtra

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