As has been mentioned, this hotel is now known as Vivanta by Taj. It is a very nice hotel on beautiful grounds. Our room overlooked the gardens and pool. The room was very comfortable and clean. Food in the hotel was very good. We dined at the main dining venue, which has buffet breakfast. A buffet is also offered at dinner, but we ordered off the menu. Food was very good. We also dined at the Chinese restaurant in the hotel. It is small, but very nicely decorated. The food was also very good. In the evenings, the hotel offers an outdoor barbeque, and you can watch an Indian dance program. We could see the program through the windows from the restaurants. It was lively and colorful.
Although service in the restaurants was great, the service from the front desk and bell staff was uneven. We had two incidents which marred what would have been an overall great experience. First of all, when we checked in, we were told that on the hotel's 24 hour internet package, you could have up to two devices connected. During our stay, we alternated between 3 devices (an Ipad and 2 smartphones), but we never had more than 2 logged on at a time. At checkout, we had been charged for multiple internet packages because, they clarified, each device was unique and since we had 3 devices connected, we had to pay double. I disputed this because we had not been told this at checkin, and if we had known, would have only connected 2 devices. Eventually, we were refunded the extra charge, but it took over 30 minutes of firm insistence, and multiple phone calls by the front office person. So, be forewarned on this internet policy.
Also, on our final day, we checked out of the hotel in the morning and the bell staff held our bags while we toured. We returned to the hotel mid afternoon and had a late lunch. We departed the hotel after lunch, and the bell staff transferred our bags directly to our vehicle. We realized, after almost reaching the airport, that one of our bags was still at the hotel. Our tour rep had to call the hotel and arrange for someone to go pick up the bag and deliver it to the airport, just in time for our flight. I fault the inexperienced young bell staff for this oversight.
You should be aware that there is a hotel management school right next to the hotel, and the hotel has many interns working there. They are certainly polite, but lack the experience that you might otherwise expect at a hotel such as the Vivanta.
Aside from these issues, we would return to this hotel again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.