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“"Hospitality"” 5 of 5 stars
Review of Biverah Hotel & Suites

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Biverah Hotel & Suites
3.5 of 5 Hotel   |   Kumarapuram | Medical College P.O, Thiruvananthapuram (Trivandrum) 695 011, India   |  
Hotel amenities
Subang Jaya, Malaysia
1 review
1 helpful vote 1 helpful vote
“"Hospitality"”
5 of 5 stars Reviewed June 30, 2014

i stayed in this hotel for 1 day and was sad to leave the next day. The food was tasty, reasonable. Excellent hospitality. The rooms were clean and tidy. Please maintain the cleanliness! Love the location. The staffs are firendly and courteous. I would recommend this hotel to my friendsKeep up the good work.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiverahHotel, Manager at Biverah Hotel & Suites, responded to this review, July 2, 2014
Dear Mr. Sarahjohn,

Greetings from Team Biverah Hotel & Suites...!!

Thank you for taking the valuable time on reviewing your recent visit with us.

We take this opportunity to thank you for the keen words from the bottom of your heart. We are grateful to know that our team had met your expectations in terms of quality service delivery and accommodation provided during your stays with us. We are very much passionate about your feedback and observations gives great value and motivation received to our team to improve ourselves every day.

It was a pleasure having you with us and hope to have more visits from you in the near future.

Thanking you once again.

Warm regards
Team Biverah Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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59 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
New Delhi, India
1 review
4 of 5 stars Reviewed June 16, 2014

I stayed in the hotel for 3 days in room no 608 from 13th june 2014 to 16th june 2014. I had a smooth check in, the ambiance and location of the hotel is good, located very near to trivandam medical college. rooms are clean with window and good light. bath rooms were really clean. Managers are very helpful they arranged me a tube light when i requested them as i need to study at night as i went for an interview. Staffs are nice all are well dressed and communicate in both hindi and english. Breakfast and buffet dinner were really good. One more advantage is the hotel is located in a very peaceful place with auto stand 100 mts away, four ATM near by, a pharmacy, a small hypermarket at a walking distance where you can buy any useful things. Sleep was peaceful at night. Room service was good, provide morning newspaper daily, 24h powerback up and hot water all around. AC functions well more over rooms were well ventilated with good daylight. Only the hotel had one lift so if you are staying in 3rd or 4th floor you may face problem. Over all staying was worth for money, looking forward to stay again. I highly recommend for business and honeymoon travelers, hope you keep up the expectations in future. Dr Durllav Delhi

Room Tip: Please confirm the category if you are a couple
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiverahHotel, Manager at Biverah Hotel & Suites, responded to this review, July 2, 2014
Dear Dr. Durllav,.

Greetings from Team Biverah Hotel & Suites...!!

Thank you for taking the valuable time on reviewing your recent visit with us.

It is a real inspiration to read comments like this. Because we really work hard in order to give the best experience for guests, who have chosen us their travel destination. Guests’ experience is a measurement of our success and it is a pleasure to learn your experience was truly amazing. We take this opportunity to thank you for the keen words from the bottom of your heart. We are grateful to know that our team had met your expectations in terms of quality service delivery and accommodation provided during your stays with us. We are very much passionate about your feedback and observations gives great value and motivation received to our team to improve ourselves every day.

It was a pleasure having you with us and hope to have more visits from you in the near future.

Thanking you once again.

Warm regards
Team Biverah Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 2, 2014 via mobile

I stayed in this hotel for about 14days while attending a training programme at CDC. The place is clean and located on a calm road near the Hospital which made my travel easier. Bathroom was definitely clean and the rooms were tidy with interesting towel art made on the bed which was fun and actually I at some point was wondering what will be the next one I got a basket and an elephant which was pretty cool.
The chef Remi has an quite some variation in his food style and is happy to accommodates as per your taste bud request. The north Indian and Chinese are excellent. The breakfast spread is good and dinner buffet amazing.
The staff is warm and courteous.
Overall an excellent experience. Would recommend it.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiverahHotel, Manager at Biverah Hotel & Suites, responded to this review, April 4, 2014
Dear Sir.

Greetings from Team Biverah Hotel & Suites...!!

Thank you for taking the valuable time on reviewing your recent visit with us.

We take this opportunity to thank you for the keen words from the bottom of your heart. We are grateful to know that our team had met your expectations in terms of quality service delivery and accommodation provided during your stays with us. We are very much passionate about your feedback and observations gives great value and motivation received to our team to improve ourselves every day.

It was a pleasure having you with us and hope to have more visits from you in the near future.

Thanking you once again.

Warm regards
Team Biverah Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 29, 2014 via mobile

Excellent loved the location, the staff quite friendlly except for some of the morning staff one guy in particular forgot his name but he wore glasses . I guess he does not understand ppl from other countries.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiverahHotel, Manager at Biverah Hotel & Suites, responded to this review, April 1, 2014
Dear Sir.

Greetings from Team Biverah Hotel & Suites...!!

Thank you for taking the valuable time on reviewing your visit with us.

We take this opportunity to thank you for the keen words from the bottom of your heart.
We are very much passionate about your feedback and observations gives great value and motivation received to our team to improve ourselves every day. Your feedback and experience reference to the points mentioned has well noted and we had conducted a point wise investigation and have initiated corrective actions to bring in the desired efficiency level of our team member and ensure that there is no recurrence of the same here after from our team.

Grateful to know that our team had met your expectations in terms of quality service delivery and accommodation provided during your stays with us.

We look ahead to have more visits from you in the near future; it’s been pleasure having you with us.

Thanking you once again.

Warm regards
Team Biverah Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 12, 2014

Stated here for a night. First the location is close to medical college in trivandrum. It's close to station and must other point if interest. Check in was very smooth. Staff friendly and courteous. Rooms are decent sized with all modern amenities. The restaurant serves a decent buffet meal , there is a Chinese restaurant in the bottom , but I don't believe it's operational. Biverah makes you feel cosy and at home , it isn't too large and intimidating neither too small. Apt for families and business travellers at the same time, that is if you can do with out a drink , there's no bar in this hotel. . Definitely the best near the medical college area. Definitely worth a look and stay.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiverahHotel, Manager at Biverah Hotel & Suites, responded to this review, March 17, 2014
Dear Sir.

Greetings from Team Biverah Hotel & Suites...!!

Thank you for taking the valuable time on reviewing your recent stay with us.

We are grateful to know that our team had met your expectations in terms of quality service delivery and accommodation provided during your stays with us. We the team take this opportunity to thank you for the keen words from the bottom of your heart. We are very much passionate about your feedback and observations gives great value and motivation received to our team to improve ourselves every day.

It was a pleasure having you with us and hope to have more visits from you in the near future.

Thanking you once again.

Warm regards
Team Biverah Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 27, 2014

Hotel ambiance and facade is good but hotel lag heavily on one parameter i.e service. Room service,Restaurant service all are pathetic. And manager of hotel Mr. Vinay doesnot sound so empathic and caring. Management should deal with these two problems service and manager. Because service cant be good unless manager understand the needs and wants of customers. Whenever u ll ask for anything reply will come from manager end is your room category doesnot belong to provide you such items for eg. Tea bags and tea ketlii. This things cost almost nothing to hotel but manager is seeking for category guest who stay in highest category room in hotel and seems to be interested in serving those guest only. But I would like to give special thanks to Restaurant senior executive Mr. Rakesh he actually listen very carefully and work to meet customer needs. It took me almost 2 hour to have my dinner because of very slow service but then also Mr.Rakesh is actually emphatic, apologise for delay, atleast he didn't said that sir you will get slow service beacause your room category doesn't belong to premium or super premium categories. Hotel should trained their employees to behave with their guest specially the manager of hotel Mr. Vinay. Rest staff I cannot comment because if manager is so what else you can expect from his subordinates.

Stayed February 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiverahHotel, Manager at Biverah Hotel & Suites, responded to this review, March 1, 2014
Dear Sir.

Greetings from Team Biverah Hotel & Suites...!!

Thank you for taking the valuable time on reviewing your visits with us.
Thank you for your review and it does concern us that our strengths being the team’s helpfulness and friendliness has not come to fulfilment for your service delivery. Team Biverah apologies for not meeting your expectations. In reference to your valuable feedback we have conducted a point wise investigation and have initiated corrective actions to bring in the desired efficiency levels on quality delivery on all areas including the communication and ensure that there is no recurrence of the same here after from our team.
We take all our guest feedback very seriously as it is the cornerstone of improvement processes and our team benefits schemes. We request you to treat this as an isolated incident and not a reflection of our regular hospitality standards.

Look forward to have you with us on your next visit to Trivandrum and welcoming you back again for giving as an opportunity to serve you better.

Assuring you our best of service at all times and hope to server you soon again.
Thanking you once again.

Warm regards
Team Biverah Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2014

Hotel Biverah Suites is one of the option to stay during my business trips to Trivandrum. I have stayed in this hotel for more than three times now. The rooms are quite comfortable and they serve with delicious food aswel. Pleasent and welcoming front office staff adds to the beauty of this hotel.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiverahHotel, Manager at Biverah Hotel & Suites, responded to this review, February 21, 2014
Dear Sir.

Greetings from Team Biverah Hotel & Suites...!!

Thank you for taking the valuable time on reviewing your visits with us.

We are very much passionate about your feedback and observations gives great value and motivation received to our team to improve ourselves every day.
We are grateful to know that our team had met your expectations in terms of quality service delivery and accommodation provided during your stays with us. We take this opportunity to thank you for the keen words from the bottom of your heart.

We look ahead to have more visits from you in the near future; it’s been pleasure having you with us.

Thanking you once again.

Warm regards
Team Biverah Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Biverah Hotel & Suites

Address: Kumarapuram | Medical College P.O, Thiruvananthapuram (Trivandrum) 695 011, India
Location: India > Kerala > Thiruvananthapuram (Trivandrum)
Amenities:
Business Center with Internet Access Restaurant Room Service
Hotel Style:
#7 Best Value Hotel in Thiruvananthapuram (Trivandrum)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Biverah Hotel & Suites 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
We at Biverah Hotel & Suites have the most suitable settings for your dwell and dine; you will feel a sense of belonging and genuine hospitality. Welcome to our hotel located in a unique place, the gateway of Thiruvananthapuram, combining an unrivaled location with personalised service and total comfort within its 44 rooms. A jewel amongst the hotels, bearing one of the most prestigious addresses in the heart of Thiruvananthapuram, known for its discreet and personal service that goes far beyond your expectations to ensure that you will always want to return for more. And we’ll be waiting to welcome you back!We provide quality accommodation and food to discerning leisure and business travelers with comfort, tradition and luxury.Biverah Hotel & Suites, is conveniently located at Kumarapuram Junction, Medical College, the gate way to Capital. Just 4 kms from the International Airport, 18 kms to Kovalam, 10 kms to Technopark Campus, 24 kms to Vizhinjam Port, 5 kms to Sri Padmanabhaswamy Temple..And the prestigeous institutes like Sree Chitra Tirunal Institute for Medical Science & Technology, Regional Cancer Centre, Kerala Institute of Medical Science, Government Medical College-Trivandrum, SUT Hospitals, Meditrina Hospitals, Ananthapuri Hospitals, Cosmopolitan Hospitals, Credence Hospitals, Lords Hospitals, are in a kms radius. ... more   less 
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Also Known As:
Biverah Hotel & Suites Kerala, India

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