We booked a 18 night trip with ILWK during February 2013. I started corresponding over 12 months ago via email as I like to plan well in advance, and during that time I certainly kept the mail server busy! Eventually we got the itinerary exactly as we wanted it, which was changed a couple of times later on when a better hotel was found for the same price, or a hotel reneged on it's booking.
I was able to communicate with Kelly during our outward journey when an aircraft technical fault ensured our first night was spent in a Manchester Airport hotel rather than an early morning arrival at Kochi airport. However, our driver was waiting for us at 4am the next day for our late arrival. The driver then satisfied our immediate need by taking us to a nearby ATM to get a big wad of Rupees.
All the hotels were very good with the exception of one, but this was a last minute change after a hotel 'bumped' us, so I can't really have too many complaints about that. All the drivers were prompt on arrival for our pick ups, and we felt safe in the cars (as much as is possible on Indian roads) at all times. Communication was occasionally difficult with some drivers, because although they have a fair grasp of English, the difference between accents was sometimes a problem, but one which was always overcome.
At a cost of around £125 per day for the two of us, for all hotels, all transport between resorts and on day excursions, and the separate cost of our long haul flights (booked ourselves) the overall trip cost us around half of what it would have had we used a UK based agent. You can't get fairer than that.
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