I had stayed at this property from 12th-18th May. I am quite happy with my choice of stay for my business trip. I had tried several other properties such as South Park, SP Grand Days and Biverah. In comparison with the earlier experiences and that of my stay at Keys Chennai, let me share my experience:
Lobby: simple, clean
Front Office: prompt, efficient and smooth check in
Concierge: nothing in specific but someone would usher in
Access: secure and safe; thanks to the standardized key access system in the lift itself to access the floors/rooms; but the access cards can be activated for the entire length of stay.
Corridors: well maintained
Rooms: ( std room): spacious enough for a biz traveller. Well thought out space layout for the sleep, storage & keeping the luggage, desk for work
Information: self explanatory info is available for one to navigate
Bathrooms: seemed small; but just sufficient; toiletries can be stocked regularly; so is the case with linen
Bed: sleep quality is very good; AC works: efficiently
Breakfast: on the ground floor: is really a refreshing experience both in terms of the service, quality of food; layout and simple modern layout without any din in the name of music etc., Good way to start the day
Check out: equally effieicient
Service Overall: excellent, prompt and warm
Improvements that are definitely needed based on other Key's experience:
- Laundry : quality of service, timeliness and the strage system of tagging the clothes with cotton tags which is very tedious to ease them out.
- Overall upkeep: of the property: ex: bathroom gel dispensing is a real flimsy stuff
- Housekeeping: must be more efficient and proactive to ensure that the cleanliness and facilities are maintained at all times
Impressive: the prompt attention and resolution of any issue by Mr.Kiron and Mr. Animon is really impressive...but then it would have been even better if such service is ensured at all levels proactively, including housekeeping/laundry.
Connectivity: well connected to the prime sites of the city including the business hub of Technopark for IT folks; Its equally well connected to near by famous south Indian joint called Arya Nivas, which is a very good veg restaurant.
Overall experience: quite good...definitely would be happy to try out next time...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing Keys Hotel, Trivandrum as a preferred hotel during your visit to Kerala and for sharing your experience with the Trip Advisor community.
Your positive observations regarding our hotel upkeep, staff courtesy, food and service is inspirational for all of us. Our greatest strength is our team and your recognition is what motivates us further to excel. It is through valuable feedback like yours that we strive to improve our services and may I assure you that I am personally looking into each and every suggestions which you have explained so clearly.
At Keys Hotels, we endeavor to provide value for money accommodation through our brand personality of being Stylish, Cheerful, Cutting Edge and International.
We thank you immensely for your appreciative feedback and look forward to having more opportunities to be of service to you. I do hope that our distinctive product and service will tempt you to return and stay at many Keys Hotels & Resorts in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.